Central England Co-operative
265 reviews
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5 Linda Hunt 27th Apr 2018
We used the Coop funeral director's at East Medway. Suzanne helped us with all the arrangements and was very proffessional and efficient.
She was also very sympathetic at this difficult time. I would recommend the Coop especially the East Medway office. -
5 Louise Pugh 27th Apr 2018
The lady that dealt with my Mom and I was amazing. She was sensitive, calming and very helpful during this awful time. I would recommend anyone to put their loved one to rest with this funeral home.
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5 Carole Joan Edwards 27th Apr 2018
Excellent service. Attention to detail fantastic. A lovely send off for a lovely Mom. Special thanks to Angela Smyth
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1 David Anthony Cox 25th Apr 2018
A shocking and appalling service from Central England Co-op. Not only did they fail to embalm my father due to an alleged admin error, it took them 10 days to realise this and they then failed to inform me for a further 6 days. I have since established that the Hall Green office lied to me about the dates their Stirchley 'body factory' notified them. Clearly they're a business and not a caring undertaker. Steer clear of Co-op and stick to a family run undertaker. Great sales pitch but a shocking delivery. Very poor attention to detail, they even emailed me to say my father's remains were ready for collection but got his name wrong. I am left with a devastating image of my father's body, which has totally ruined my memory of him.
Jennie Martin replied
Hello David. We fully understand the loss of a loved one is an extremely sensitive time for the families we are privileged to serve. We strive to provide the best service possible at all times and I'm sorry to hear that, on this occasion, our service fell short of our usually high standards. My colleagues have been in contact with you regarding the points you have raised. We are currently dealing with your complaint and working to provide a suitable resolution at the earliest opportunity. Best wishes, Jennie at Central England Co-operative -
5 Rachel Twigg 25th Apr 2018
Would recommend Deb all day long, she’s so professional and did a fantastic job. Can’t thank her enough.
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5 David Fearn 24th Apr 2018
Impeccable service and standards. Nothing was too much trouble.
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5 Tracy Ann Jackson 24th Apr 2018
All the staff were very helpful and considrate at all times and gave my mom the best send off she could have.
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3 Margaret Elaine McCann 24th Apr 2018
The service we have received there has always been great in the past but this time we experienced some issues with regards to the organisation of my Uncles funeral which unfortunately we were not happy with. The issues were mostly resolved but it was a difficult time as it was without encountering problems along the way.
Jennie Martin replied
Hello Margaret. We fully understand the loss of a loved one is an extremely sensitive time for the families we are privileged to serve. We strive to provide the best service possible at all times and I'm sorry to hear that, on this occasion, our service fell short of our usually high standards. May I take this opportunity to thank you for your feedback. Best wishes, Jennie at Central England Co-operative -
5 Denise Carol Faulkner 24th Apr 2018
Very professional and caring team - thank you
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5 Margaret Dorothy Hill 24th Apr 2018
Everything was done in professional, sensitve and caring way.
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4 Lorraine Lampon 24th Apr 2018
Funeral was conducted very well but hounding me for payment within a fortnight of the funeral was unforgivable.
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5 Angela Margaret Hale 24th Apr 2018
they were very helpful and keot me informed on everything. the staff were always pleasant and helpful on my visits. at the crem the gentlemen again helped me through a difficult time.
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5 Graham Smith 24th Apr 2018
Excellent service. All our needs were fulfilled.
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5 Thomas McNally 23rd Apr 2018
Excellent service, Teresa was amazing as usual, she helped to make a difficult time easier and was very accommodating with Mays visitors.
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5 Sandra Burgess 23rd Apr 2018
Was understanding about letting David dog slug to come to see him . Also made the day go so well on the day of the funeral . Thankyou so much Sandra xx
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5 Paul Adrian Landreth 23rd Apr 2018
we used the co-op funeral services because they are local to us and when we can we always use local traders.
The service the provided were excellent they were courteous and understanding and their timing was spot-on, -
5 Annie Elizabeth Firkins 23rd Apr 2018
The co op funeral services were amazing. They helped us through a very difficult time from start to finish. They were all so understanding. They all could not have done more for us if we’d asked. Such a professional, personal service.
They did my Dad proud.
Thankyou x -
1 Philomena Collier 23rd Apr 2018
Mix up with pricing
Jennie Martin replied
Hello Philomena. We fully understand the loss of a loved one is an extremely sensitive time for the families we are privileged to serve. We strive to provide the best service possible at all times and I'm sorry to hear that, on this occasion, our service fell short of our usually high standards. I understand my colleague Simon has been in contact with you to discuss your comment further and to provide you with a resolution. Best wishes, Jennie at Central England Co-operative -
5 Donna Lacey 22nd Apr 2018
Excellent service second to none from start to finish.
Extremely professional and at the same time compassionate and friendly faces welcomed us. Everything we wanted was taken care of with extreme detail throughout, right from the planning of the personalised service cards to the last point of contact.
Chris and Janette ,we can’t thank you and the staff at Quinton enough for making this such a personal special day. Thank you. -
5 Deborah Beacom 18th Apr 2018
Thank you so much, you took all the stress away for us, you was thoughtful and helpful.
Our mother day could not have been any more perfect. You understood all our needs and requirements. An -
5 Whitney Sanders 16th Apr 2018
Lisa done a wonderful job, I couldn't be more thankful. Such a lovely caring person which made me feel comfortable to leave Ace in her care. He had the perfect send off.
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5 pauline Greenhill 16th Apr 2018
The funeral of my father was carried out with the utmost dignity with coop funeral service from Pype Hayes, Birmingham where the staff were very easy to talk to and everything was taken care of to a very high standard, the order of service was really beautifully laid out and is a nice item to keep, the whole family was impressed with the proceedings so yes a very big thank you to Linda and the other girls and to coop funeral services
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5 karen kane 16th Apr 2018
Couldn't have asked for a better service. Friendly, professional staff who even stayed open after hours to accommodate us. They made a solemn occasion bearable, and their compassion and empathy ensured me my mother was in the right hands. Thank you for looking after the most wonderful woman to grace my life....My wonderful mother x
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5 Denise Mc Carthy 16th Apr 2018
Excellent service as always from start to finish
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5 Teresa Shahroodi 12th Apr 2018
simple and straightforward from beginning to end no stress