Thornalley Funeral Services Ltd

5 Iain Hobbs 8th Mar 2022

Four years ago, my Sister passed away, due to Cancer. Two years ago, my Father passed away due to a heart attack. Now, my Mother has passed away, due to Cancer as well. I am the only remaining member for our immediate family.

I suffer from several Mental Health Issues and was very scared about coping with organising my Mothers funeral on my own.

The Lady who I meet with couldn't have been more understanding. We talked about my Mothers wishes for her funeral, who wanted a minimal funeral. At no point was I pressured into taking more expensive options, the Lady respected the wishes of my Mother and was also very accommodating to my Mental Health needs.

From the first meeting, I had several correspondents with the funeral home and they were always prompt and accommodating with their responses.

Everyone who attended my Mothers funeral said it was exactly as she would have wanted it.

I would like to thank you to every at TFS for making the day as perfect as it could have been.

The staff here are genuinely kind and I believe whatever you are going through, you couldn't be in better hands.

5 Kathryn Berridge 8th Mar 2022

After the shock and distress of losing my husband suddenly, I found myself with the unwanted and unexpected task of having to arrange his funeral. Several friends recommended Thornally Funeral Services for their genuine care and attention to detail. This is exactly the service I received from Ray Thornally and his team. Ray ensured my initial visit was as straightforward as these things possibly can be. Follow up communication was sensitive and considerate, sometimes just to check I was ok. The funeral itself was a very fitting tribute to my husband and TFS played no small part in making this possible. Their professionalism and calm organisation of the day didn’t go unnoticed by myself, my family and those attending. Several people commented on this. I would like to thank them for making a potentially difficult day more bearable. 

5 Jonathan Rose 7th Mar 2022

Excellent cannot be faulted 

5 Julie Bodle 7th Mar 2022

Peter , Nicola and Tom at chapmans and Thornally Swaffham , have been incredible.
The care and support they have given our family at the very sad loss of both my parents , soon after each other cannot be put into words .
They are so respectful and have enormous empathy.
We would not have got through the day without their guidance 
Thank you 

5 Dr Stewart Piper 5th Mar 2022

I would like to thank all at Thornally for a caring and thoroughly professional service.
Stewart Piper

5 Irene Anderson 3rd Mar 2022

Everything went fine no problems at all thank you

5 Ann Baker 3rd Mar 2022

We are extremely satisfied with the excellent service we received from Ray Thornalley and his team. They all made what was a very difficult time for us. (Loosing our lovely dad.) as smooth as possible and we can't thank them enough.

5 Susan Hallwood 28th Feb 2022

I chose Thornalley Funeral Service, knowing that I would receive a first class personal service, I have used them in the past and they are a really friendly sincere family run business. Would not hesitate to recommend.

5 Donna Gittins 28th Feb 2022

Excellent service

5 Dawn Appleton 27th Feb 2022

You made what was a very difficult day, so very much easier. So much empathy for not only myself, but the family and friends. I thank you from the bottom of my heart.

Dawn

5 David Cundy 26th Feb 2022

Thornalley provided excellent service in leading up to and on the day of the funeral. They were friendly, comforting, helpful, and professional throughout. They always kept us updated so we knew exactly what was happening. Would definitely recommend them.

5 Luke Parkin 26th Feb 2022

Amazing, personal and understanding service from Thornalleys at what is a very difficult time… 

5 Simon Hornsby 25th Feb 2022

Very professional service, couldn’t do enough for us. Would highly recommend.

5 Lesley McKenna 25th Feb 2022

Excellent Service. On behalf of our family. I want to thank Andrew and his staff for the caring and professional manner in which you handled the services for my husband. It was a difficult situation for us dealing with his loss, but you did an exemplary job in working with us through this tough time, for that we are truly grateful and very appreciative of how much you and your staff care. Thank You.

5 Ian Gray 25th Feb 2022

Very helpful & considerate to us all during our time of grief. Kept us informed at every stage, professional in every detail.

5 Mark English 23rd Feb 2022

Totally professional and understanding

5 Wayne Chapman 21st Feb 2022

In a few words, I cannot fault them at all. Right from the outset, Ray was fantastic. He and all his staff completely understood that this was reasonably unfamiliar territory and talked me through every step of what to do from arranging the church service to discussing what auntie Joan should wear et cetera. There were no stones left unturned and I cannot thank them enough. They were very kind, considerate and I could not ask for more. Additionally, when it came to me having a look at the proof of the order of service, they kindly emailed me a copy, upon my request, without any photographs so I could read it properly using specialist software for visually impaired people as I am totally blind. They completely understood all my needs as a blind person and were in no way phased . Thank you so much for everything. You really have been marvellous and I know that nothing is too much trouble and you go the extra mile to make sure that everything runs perfectly. 

5 Susan Gardner 21st Feb 2022

Faultless from start to finish.
An excellent compassionate and professional service.
I would highly recommend Thornally Funeral Service

5 Christopher Annels 21st Feb 2022

I can't thank Mr thornalley and his team enough, incredibly polite, nothing was too much,great at listening and understanding, perfect.

5 Delphine Crome 20th Feb 2022

First class service.
Thank you Ray and team for your professionalism, support, compassion and care.
Nothing was too much trouble.
Would highly recommend Thornalley Funeral Services.

5 Linda Mitzman 19th Feb 2022

Having to plan a funeral is a very emotional experience. But we found Thornalley Funeral Services extremely professional and very nice people to deal with. We were looked after with great care and empathy. 

5 Sylvia Hall 18th Feb 2022

Everyone was very helpful and special thanks to Ray.

Kind Regards

5 Norma MacHaye 18th Feb 2022

I can’t thank Thornally staff, particularly Peter and Sam, enough for the considerate and professional way they handled my father’s funeral. They made what is a very difficult situation so much easier. Thank you.

5 Trevor Clark 17th Feb 2022

Andrew and Loraine from Thornalley were excellent. They kept us informed throughout the process. He even took time out to drop off the Ashes and send his best regards to our family. Thanks Trev and Robbie. 

5 Isobel Griffiths 17th Feb 2022

The staff at Thornalley were extremely helpful and considerate, they did everything to a fantastic standard and ensured we were happy with all aspects of the day.
They explained every part of the service carefully and gave recommendations if asked, all of which were of the same high standard.
They contacted us on the morning of the funeral to ensure we were coping and to answer any questions we may have had.
At the service they ensured we knew what we needed to do and were extremely professional throughout and put us at our ease at all times.