Thornalley Funeral Services Ltd
2176 reviews
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5 Annette Hodgson 8th Jan 2023
Very professional service, lots of clear helpful information about what needed to be done. Highly respectful and efficient.
Regular updates by phone - which many would welcome, but personally I found bothersome at a very busy time.
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5 Pauline Copeman 8th Jan 2023
Ray Traci and the team were very good.helping us all through this difficult time
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5 Diane Thompson 7th Jan 2023
Ray has been excellent, dealt with sympathy and understanding when discussing funeral arrangements he also gave 3 courtesy calls between the time of arranging the funeral to it taking place which were much appreciated. On the day he and his team were very professional and courteous and everything was organised and carried out with military precision. A fountain of knowledge and nothing was too much trouble. Thoroughly recommend thank you for making a particularly sad and difficult day run very smoothly Jack, Stephen and Diane Thompson
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5 Wendy Weston 6th Jan 2023
Thank you to the whole team. Nothing is too much trouble, and all the arrangements made with the minimum of fuss.
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5 Frances Redfern 5th Jan 2023
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5 Rosalie Vincent 4th Jan 2023
THORNALLY Funeral Services conducted my husbands funeral service with absolute dignity and care, they were amazing and Helen Drake the lady who took the service at the crematorium also showed so much care and respect. I would highly recommend THORNALLY Funeral Services to anyone. Thank you so much.
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5 Thomas Butteriss 2nd Jan 2023
Excellent service.
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5 Peter Marshall 2nd Jan 2023
The funeral was excellent from start to finish, including my visit to the chapel of rest. Indeed the whole team were superb. Thankyou so much. PeterMarshall
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5 Carole Nicholls 2nd Jan 2023
We found them extremely efficient, and at the same time very friendly, which made the situation easier to deal with. Steph was very professional in handling all the necessary information and form filling required, and made the atmosphere feel more relaxed.
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5 Mark Wheat 2nd Jan 2023
Every single detail was taken care of by all of the staff, who had exactly the right approach and demeanor considering the circumstances. Could not have been
happier with the way Nicky at the Dersingham office took us through what needed
to happen, scheduling the service as quickly as possible, the day after our Dad’s passing and laying out all that would need to happen in that two week period.
At their chapel Sam took care of preparing Dad beautifully and Janet, the celebrant
made the service very special indeed. Cannot thank you enough! -
5 Marion Timbers 2nd Jan 2023
Excellent service and very caring. Prompt service and very dignified for the deceased.
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5 Pauline Harrington 2nd Jan 2023
A family business with dignity and compassion, a very caring ethic. We have had several of our family attended to by Thornalley funeral services, wouldn't use anyone else. Our thanks to Ray, Andrew and all the staff
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5 Deborah Bannister 1st Jan 2023
Very pleased with the excellent service provided at both start and finish, from the introduction meeting to sorting everything out ( arranging funeral/ helping with obituary for local paper/online). You done us very proud, an excellent service for our late husband/father. Thornalley funeral team we thank you from the bottom of our hearts for your compassion caring and understanding at our sad time. For peace of mind, we recommend Thornalley Funeral Services 100% they take care of all aspects
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5 John Taylor 1st Jan 2023
Wow!!, where do I begin. From the first visit to TFS we had a sympathetic welcome from Andrew and Steph. Steph was our guide through the whole process over the next 2 weeks leading up the funeral on Thursday 29th December.
So gentle, sympathetic, caring and humble when advising us about flowers, visits to the chapel of rest was almost "open house" for me and my family providing we gave Steph some notice of our next visit.
Andrew was brilliant as leader of their team, again caring and in touch with us on a regular basis during the process. Jayne got a perfect "send-off" and I am delighted that we chose TFS.
Huge thanks from John & the family. xxxxxxx -
5 Melanie Hurst 1st Jan 2023
Caring,compassionate fabulous communication. Nothing too much trouble. All the staff are great and very professional. We couldn’t have asked for more.
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5 Jillian Brock 31st Dec 2022
Excellent care with every fine detail covered, This wonderful family and team could never be bettered by any other funeral director, thank you so very much.
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4 Francis Munford 24th Dec 2022
helpful and pleasant with very professional service
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5 Helen Philipson 23rd Dec 2022
Thank you. You all made a difficult time so much more bearable!
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5 Paula Morrice 23rd Dec 2022
We were really looked after throughout the funeral process. Ray and his team are just first class at what they do
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5 Ben Colson 22nd Dec 2022
The service provided was considerate, compassionate and tailored to our needs and wishes in all respects
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5 Roland Whitear 22nd Dec 2022
Very professional service.
Treated us with sympathy and care.
Would highly recommend this company. -
5 David Whitelum 22nd Dec 2022
We could not wish for better help and kindness during this sad time. Thanks to all at Thornally's for your very friendly efficiency.
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5 Kevin Patel 21st Dec 2022
The team at Thornalley were brilliant in helping to organise a Hindu funeral for my mum, something of a rarity for them. Traci went to great lengths to find a Hindu officiant and made the whole process very easy and very human. Andrew kept in regular contact to reassure me about progress and was very professional as the funeral director on the day. I couldn't speak more highly of Thornalley and would recommend them without hesitation.
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5 Christine Addison 20th Dec 2022
Their support and professionalism throughout this very difficult time was much appreciated for which we are very grateful.
Everything from the first initial phone call when our Mother passed away through to the Funeral has been carried out both respectfully and in a caring manner with our Mother always the first consideration.
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5 Chris Miller 20th Dec 2022
Caring and sensitive treatment, and we were kept informed throughout the whole process.