Thornalley Funeral Services Ltd

5 Laura Funnell 15th Jun 2023

They are the best xx
5 Sarah Sagrott 14th Jun 2023

Excellent service from start to finish. Nichola and Peter were compassionate, professional and very, very caring. They guided us through everything with ease and everything went very smoothly. Thank you for all you did. We would thoroughly recommend Thornalley Funeral Services. From Sarah, Dan and Lucy Sagrott.
5 Rebecca Robinson 14th Jun 2023

Kind, Understanding, Helpful and Respectful. Everything you could wish for at such a sad time.
3 Norah Knowles 12th Jun 2023

Communication could be a little better, good introduction at first, but some unaswered emails and more clarity required about what is being done and by who. Not clear how much time was available to us at crematorium, felt a little rushed out, we were 5 minutes late admittedly - hope this helps you with future clients

Andrew Thornalley replied

In response to your review, I will answer the points below:

Firstly, we are sorry that you don’t feel you received a 5* service from us. After looking through our mailbox I can see every email was replied to, this is something we always do, but I think the confusion may have been that we received emails and telephone calls from yourself, your brother and also from your Mother giving and changing instructions that maybe you felt you didn’t directly receive all the information personally from us. However, I can ensure you everything was done as asked.

At the time of making Dad’s funeral arrangements with your Mother and brother, Mother asked us to order the coffin spray. This is something we don’t normally do but to help, we arranged this for her. Obviously, you were not aware of this as you ordered your own coffin spray from the same florist and cancelled our order.

With regards to the Crematorium, the service chapel has to be cleaned and tidied between each service and we have to be very much on time due to the following funeral directly after us and for subsequent funerals for the rest of the day. Due to us starting approximately 12+ minutes late we had to be very aware of this, although your Father’s committal service was still the same length of time it would have been had we commenced on time.

If there are anymore concerns, please do not hesitate to contact us as we want to know and are always on the end of the telephone for you.

Take care and regards to all the family.
5 Donna Potter 13th Jun 2023

The care shown to myself & my family at such a difficult time was amazing. From the first visit it felt like my Dad would be in safe hands. Every call I received, every conversation I had it was always your Dad he was never just a person. Every detail was taken care of with such thoughtfulness. I would highly recommend Thornalley even down to receiving the final bill a lovely little extra touch is included in the envelope.
5 Christine Smart 13th Jun 2023

I have no hesitation in rating Thornalley Funeral Services as excellent. Their service was faultless and would recommend them to others. I found them caring, reliable and reassuring, staying in contact every step of the way.
5 Victoria Day 11th Jun 2023

The service was excellent and I felt that nothing was too much trouble. The staff were very approachable and the whole thing was carried out in such a caring way. I knew my dad(and also my mum)were in very capable hands which was a great comfort to us all.
5 Tony Smith 10th Jun 2023

they are very caring and professional
would thoroughly recommend
a credit to their profession
thank you again to all concerned
family of susanha marie
smith
5 Jayne Adkins 9th Jun 2023

We cannot fault the service we received from the whole team, from our initial enquiry through to the funeral itself. We were given time to make our decisions and Andrew was always there to give us any help we needed, as were other staff. We felt we were dealing with friends rather than a business.
5 Marianne Musumeci 9th Jun 2023

Thornalley were kind caring and considerate. They arranged everything from start to finish. We are all very pleased with them taking care of my dad's funeral. Thankyou so much Nichola and Peter. X
5 Justin Tyler 9th Jun 2023

Excellent service, professional care and easy to deal with. Would highly recommend.
5 Janice Kennady 9th Jun 2023

A very professional caring and thoughtful family run funeral service. From start to finish our needs and wishes have been looked after perfectly.

I highly recommend Thornalleys funeral service..
5 Tony Mowles 4th Jun 2023

From our first phone call, through planning meeting and then the funeral day itself, Thornalleys were professional and caring throughout, couldn't recommend them highly enough.
5 Brenda Taylor 4th Jun 2023

The attention to detail was impeccable, so respectful & kind. Each part of the process, explained, with guidance on the parts you perhaps wouldn't even think of, while in the moment. The whole family were impressed by the whole of the team involved. The planning stage was made much easier, as each decision for the family was given time, even for phone calls to family unable to attend.
I cannot thank them enough for making a very difficult day into something memorable & very special.
5 Linda Whitby 3rd Jun 2023

Excellent service very caring and very helpful Thank you all for everything
5 Marilyn Hill 3rd Jun 2023

Professional, helpful, kind & considerate
5 Sandra Coleman 2nd Jun 2023

Excellent service from the team. Such a friendly and caring firm.
5 John Setford 31st May 2023

thornally were very helpfull and understanding at all times.i would thorougly recomend them.
5 Linda Frost 30th May 2023

Pre funeral help from Thornalley was exceptional. There on the end of the phone when needed. Assisting in setting up all aspects of the funeral. They arrived to collect us on the day, having called ahead, and were so professional in all aspects of their service towards us and our family and friends.
Two friends have already asked for your details.
Highly recommended without hesitation.
5 Storm Brunton 29th May 2023

Thank you Thornalley for arranging my mothers funeral. I was very impressed by your professionalism and support at this difficult time. I was also very impressed with the service by Janet the celebrant. Storm, Cynthia Hayden’s daughter.
5 Maureen Edwards 28th May 2023

Very professionally handled. Kept informed continually. Given help and guidance in circumstances that were, at times, very difficult. Definitely recommend this family company.
5 Colin Ogden 27th May 2023

I found the staff very helpful,thoughtful and kind. nothing appeared to be beyond their capabilities, even to arranging special seating for a brass group to accompany the hymns.
5 Paul Norman 27th May 2023

I would like to thank you all at TFS
Every one talk so nice and very helpful
Thanks for a very high standard
PAUL NORMAN
5 Christopher Clough 26th May 2023

Very considerate and helpful throughout. Everything felt under control, which was a great support. Thanks to all.
5 James Jude 26th May 2023

The Team are so professional, courteaous and caring, I simply wouldn't trust anyone else.
Thank you to Andrew and the team

Thornalley Funeral Services Ltd

Andrew Thornalley replied