Thornalley Funeral Services Ltd
1863 reviews
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5 Alan Cross 27th Jan 2024
A very professional and caring service that helped to take a lot of stress away from the family. Guidance through procedural steps that needed to be caried out was very beneficial.
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5 John Revell 25th Jan 2024
My late wife was a care worker and always told me how good she had found Thornalley so it was an easy choice for me when she died suddenly last year.
Under such horrible circumstances you really find it hard to face having to make the arrangements necessary. From first contact Thornalley were wonderful. Understanding, patient and helpful and nothing was too much trouble.
Verne, the celebrant, conducted the service with understanding and thoughtfulness and everyone said how beautiful it was.
My wife was absolutely right and I am so glad I took her advice and went to Thornalley. -
5 Simon Last 25th Jan 2024
Very kind, caring and professional from start to finish. Thank you all.
Regards
Simon Last -
5 Jim Hall 24th Jan 2024
A truly 5* professional service from beginning to end.
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5 Diane Bouskill 23rd Jan 2024
Thank you Andrew for the reassuring manner in which you handled the funeral of our dear friend. From our first meeting with you, in which you explained all the procedures, until the last notes at the end of the funeral service, everything was handled sensitively and with unhurried support.
Thank you to all the staff with whom we came into contact - at the office, and at the crematorium - to Janet the celebrant who listened patiently to our ideas for the funeral, to those who seamlessly managed the service, the respectful handling of the coffin, the music, the photos, the readings.
We appreciated all your support in helping us to celebrate our friend's long life. -
5 David Curson 22nd Jan 2024
Thornalley’s were very considerate and helpful, keeping us informed every step of the way and were very accommodating on the day when we asked for the Grandsons to bear the coffin. They were excellent
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5 Julia Oram 22nd Jan 2024
Everything was perfect, you made what is a difficult time much easier and nothing was too much trouble for you. All your staff are so helpful and professional.
Thank you -
5 Carol Schlick 21st Jan 2024
All staff looked after us , at our sad Time.
Would highly recommend them. -
5 Karen Emblem 21st Jan 2024
From the moment I walked into the office without an appointment the day after mother passed, I was met with professionalism, care and compassion. Nothing was too much trouble. They guided and supported and kept in touch along the way. A personal hiccup in the day of the funeral meant that some arrangements had to be changed but again nothing was too much trouble. They were faultless and showed genuine concern for me, my dad and family.
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5 Stella Owens 21st Jan 2024
Fantastic service, if I could give it more stars, I would. Friendly team and very professional. Its such a rarity to deal with a business that isn't all about profit first,these days, Thornalley are there for familys and those that are Grieving first. I Highly recommend them.
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5 John Flowers 21st Jan 2024
Excellent service throughout from the team at Thornalley's - helpful and compassionate every step of the way, and very professional on the day. Many thanks to Ray, Traci and the whole team. Stuart Bradnam.
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5 Janet Bowman 20th Jan 2024
We were very impressed with the service we received. It was so reassuring that my husband was looked after so quickly. Sam telephoned to confirm details and we made an appointment for the next day to meet him. The office and staff were very welcoming and immediately put us at ease. We were made a hot drink and Sam then explained everything so clearly and we knew exactly what would happen. We then had a follow up call to confirm and to make sure we were ok.
We would not hesitate to recommend your services. -
5 Terry Barlow 20th Jan 2024
Due to the long distance from Plymouth to Kings Lynn all the staff at Thornalley the staff gave the family total support during our recent loss.
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5 Toni Hobson 19th Jan 2024
Andrew, Tracey, Claire, Taya and the team were amazing. Our family was dealt with with compassion and kindness, keeping us up to date and guiding us through the process. They took the stress out of what was obviously a very sad occasion.
Many thanks to you all.
Toni Hobson and family -
5 David Moyes 18th Jan 2024
first class from start to finish thank you.
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5 Robert Skinner 18th Jan 2024
Caring and professional throughout the entire process. Family are very grateful.
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5 Alan Crawshaw 16th Jan 2024
All good thank you
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5 Linda Lloyd 16th Jan 2024
As always very professional but caring staff will always recommend Thornalley
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5 Louise Rogers 15th Jan 2024
Very happy with the support we received from Peter and Nichola at Thornalley Swaffham. I was able to chat through my concerns, discuss options and be reassured all the way. At a time of sadness, you listened patiently to my needs and helped me clarify my thoughts to choose the best plan for us. Thank you, Louise.
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5 Claire Marlow 14th Jan 2024
Professional and personal. What more could you want for your loved ones final journey
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5 Lynda Sarsby 14th Jan 2024
I cannot praise Thornally enough, the service they gave us from start to finish was excellent, all the staff made a very difficult time so much easier to bear, so kind and respectful. Thank you
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5 Erika Juskiene 14th Jan 2024
Everything was perfect,people was very nice...could not expected better,thanks very much
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5 David Rumsey 13th Jan 2024
From meeting with Traci & service with Claire and Ray, it made a sad day a lot more brighter. Couldn't fault any thing. Many thanks from us all, for an excellent service.
Dave. -
5 Trudy Collins 12th Jan 2024
From start to finish the service we received from Peter and Nicola was exceptional. Nothing was ever too much trouble and Peter insured all our requests were met. His guidance regarding the funeral arrangements was much appreciated as was his sensitivity on all occasions. On the day of the funeral Peter and his team were professional and considerate at all times. As a family we are deeply grateful for the service we received and have already received several kind comments from family and friends. Peter and team should be incredibly proud of a job well done.
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5 Vicky Wheatley 12th Jan 2024
Excellent service. Caring, professional, nothing too much trouble. Would highly recommend.