Roseberry Funeral Services

5 Heather Hunter 7th Aug 2023

We where all treated like family and the service provided was excellent from the first phone call to everything after, nothing was too much trouble. I would recommend Roseberrys for their care, compassion, friendly and helpful staff and most of all their attention to detail

5 Katie Andrews 7th Aug 2023

My heartfelt thanks to Michelle and the team at Roseberry Funeral Service. During such a difficult time, their care, attention to detail, compassion and professionalism far surpassed my expectations. Michelle worked tirelessly to make sure the service included the personal touches I wanted and nothing was too much trouble and Mum had the send off she truly deserved.

Thank you Michelle and all at Roseberry's.

5 Anthony Harker 3rd Aug 2023

Amazing service by all the guys at Roseberry. Couldn’t have asked for more kindness and consideration.

5 Barbara Lacey 21st Jul 2023

Having spoken to different companies, I knew we would be looked after with Roseberry Funeral Service. We spoke to Tony initially who then continued to support us as our funeral director. Nothing was too much trouble and really did help us to create the perfect send off. They went above and beyond our expectations and as a family we cannot thank them enough. Highly recommend

5 Joshua Wright 21st Jul 2023

My family have used Roseberry Funeral Service for many years. Even though my mother had moved to a care home in Whitby for the last year of her life, to be closer to her family, this was not a problem at all. All the arrangements were made with Michelle in person and we had constant communication from her. We were able to see mum when it was convenient for us which was a great help as we had family travelling. All the the staff were immensely helpful. They arranged all the details for the funeral, flowers, cars and refreshments afterwards. The day went as planned, and we consider it was a very fitting tribute to my mother. Roseberry Funeral were thoroughly professional throughout, and their staff made a very difficult time, as easy as it could have been for my family. I am very grateful for all of their help. Should anyone be in the same situation, I wouldn't hesitate to say that this is the funeral directors for you

5 Michelle Goddard 16th Jul 2023

Gentle, understanding and overall lovely people.
Thankyou xoxo

5 Louise Chapman 14th Jul 2023

I cannot thank Roseberry Funeral Service enough arranging mum’s funeral was never going to be easy,  all the family were always going to be sceptical of which funeral home mum would rest at as of course we wanted nothing but the best. After  deciding we would go with Roseberrys’ from a recommendation we then made that dreaded call and spoke to a lady called Michelle and from that moment we knew mum was going to be in the right hands and I instantly got a feeling of relief, Michelle was amazing she talked me through everything in detail and assured me mum would be in the best possible care. Leading up to the funeral day Michelle and the team couldn’t do enough for me and our family  the support was impeccable. The care and attention towards mum was just outstanding. The day of the funeral was always going to be hard but beside a hugely attentive professional team and attention to detail the day went smoothly and the service was beautiful which we took comfort from.
We can’t thank your company enough and would highly recommend this independent company to anybody going through a bereavement. 

5 Scott Basham 10th Jul 2023

Smooth easy service, good customer experience from the 1st point of contact to the end. 

5 Jacqueline Appleby 8th Jul 2023

From the minute we walked in they were very helpful and understanding,and sympathetic and kept us informed at all times. We would definitely recommend them to anyone in the future.

5 Susan Marshall 7th Jul 2023

Roseberry Funeral Service was first class attention to detail was outstanding. Their concern for us all at this very difficult time was excellent, nothing was too much for them. Would like to say a great big thank you especially to Tony for understanding my needs at this difficult time. Also like to thank everyone else for the day. I would recommend them every time. Thanks once again

5 Mrs Sharon 7th Jul 2023

During our sad time, graham, Andy  and staff were so supportive, caring and compassionate .  We couldn’t praise them enough. 

5 Susan Silk 2nd Jul 2023

Very caring and helpful staff who were able to explain and guide me through the sad stages following a bereavement. Having arranged a prepaid funeral plan for a loved one, they were able to let me go above and beyond what I thought would be allowed to do. I can recommend them to anyone having to go through this very sad time.

5 Barry Chapman 20th Jun 2023

Excellent professional service from start to finish. Graham in particular was brilliant at a difficult time for the family.

5 Alison Wood 3rd Jun 2023

I am compelled to share this review in the hopes of sparing others from enduring the distressing ordeal that my family experienced during an already difficult time in our lives. The level of aftercare provided by Roseberry Funerals was shockingly substandard and showed a profound lack of respect for the memory of my late brother, whom we sadly lost in February. Initially, the funeral arrangements appeared satisfactory, and our family had nothing but praise for their services. However, immediately following the service, we were thrust into a state of utter chaos. To our disbelief, we were handed my brother's lock of hair, war medals, and green beret in a carrier bag adorned with Peter Rabbit, which we found to be highly unprofessional and undignified, especially considering we had to safeguard these items during the wake. Another disheartening incident was the complete absence of communication for nearly four weeks, despite being assured that we would receive a call informing us when Chris's ashes would be returned to their care. Frustrated by the prolonged silence, we had no choice but to contact them ourselves to inquire about the expected timeframe, only to discover that his ashes had been in their possession just two days after the cremation. This significant delay was not only highly unprofessional but also deeply unsettling for our family. When we raised concerns about the lack of notification, we were pointed to the final invoice, which referred to Chris as an "item" and supposedly included the information. However, we found this explanation to be invalid since the letter was sent before Chris's cremation took place. Upon collecting my brother, our distress reached new depths as we were confronted with the sight of him in a flowery card box instead of the wooden casket we had previously paid for. Although the Funeral Director attempted to rectify the situation, she returned with a wooden casket bearing the wrong name. When we brought this issue to their attention, we were met with lies and falsely informed that, since Chris wasn't being buried, his birth name had to be displayed on the casket—an assertion that we later discovered to be completely untrue. Shockingly, not a single apology was offered to us at any point during this harrowing experience, even though the Funeral Director admitted to not verifying the correct details when getting the plaque engraved. As if our trauma wasn't enough, we were then informed that the Funeral Director had disposed of my brother's clothing without our consent. When we confronted them about this distressing revelation, we were met with further falsehoods, including the claim that his clothes were heavily soiled and that they had taken it upon themselves to dispose of them. We knew these assertions to be false, as the coroner confirmed that the Funeral Director had requested him to falsely state that the clothes were soiled, despite his own statement that they were not. This blatant lie not only further eroded our trust but also added to the deep degradation we felt upon learning that my brother's name had been wrongly associated with such actions, which we have evidence to prove as untrue. Furthermore, despite being promised a war memorial plaque at Redcar, no mention of it has been made since the conclusion of the service, further exacerbating our disappointment and dissatisfaction. I urge you to exercise caution if you are considering engaging the services of this funeral director. We deeply regret not selecting an alternative provider, as the entire experience has inflicted immense trauma upon our family

5 Alison Brown 13th Jun 2023

The staff at Roseberry Funerals were very supportive and professional during our time of loss. They took all the stress and pressure off us when we were lost and confused what to do. Even after the funeral the support didn't end. We were kept informed and involved with everything. Nothing was too much trouble. Comforting drinks offered with a genuine care for everyone, their passion to maintain the dignity of my nan was comforting and very much appreciated.
I would highly recommend this funeral directors to anyone who wants a personal touch. They made the whole process as easy as could be. Thanks you.

5 Graham Welch 13th Jun 2023

I can not thank Roseberry Funeral Service enough. From the moment I rang Graham the funeral director was supportive; caring and there every step of the way for me and my family He carried out all of our wishes and always listened to how and what we wanted for the service. On the day of the funeral he walked in front of the hearse, was there for us as we were not sure what to do. All the staff were so professional, polite and showed us the upmost respect. The service went perfectly just as we wanted. We would highly recommend Roseberry Funeral Service and their staff.

5 Elaine Manley 10th Jun 2023

This is the 3rd time I've used Roseberry and as usual a fantastic caring service from them.

5 Lisa Graham 8th Jun 2023

Outstanding from start to finish. The care, compassion and advice from Michelle was second to none!! Impeccable and all you could ask for and more during a difficult time. 

5 Stephen Thomas 8th Jun 2023

I have to say that from first meeting Michelle and team, I knew I would be in good hands. We had very specific requirements that needed to be carried out, but this was not a problem for Michelle. When we visited the Chapel of Rest, I was really apprehensive about going in to visit as I had never done this before. Michelle told me what to expect, calmed my nerves, made me a a cup of tea and sat in with me for a while. I was absoloutely over the moon with how Martin looked. The day of the funeral was just beautiful. Everything I asked for I got (and more). She really did go above and beyond. Michelle and team at Roseberry, thank you. Thank you for getting me through this difficult time. Thank you to the staff who came to the house at 3am in the morning. You all are incredible. Xxx

5 Ian Porter 8th Jun 2023

I would like to a massive thank you to roseberry and the team to looking after my loved one at our time of need I would highly recommend your services to anyone