S. Stibbards & Sons
Main home: S. Stibbards & Sons, Hadleigh
1532 reviews
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5 Karen Herron 16th May 2021
Excellent service from start to finish. Maria was so helpful. Nothing was too much trouble. The care and compassion received and shown was outstanding.
Lee Marston replied
Thank you Karen for allowing us to come into your lives at such a difficult time. I am so pleased that all went well on the day and that Maria looked after you with such great care.
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4 Allison Bettles 10th May 2021
I did find returning of phone calls when making enquiries a bit slack, otherwise everything else was very very good. My Mum looked wonderful in the Chapel of Rest. She looked peaceful and well presented. The services on the day were absolutely fantastic, very thoughtful and professional. The staff on the day were fabulous. Her basket coffin was beautiful and well made and Stibbards acted out all Instructions for the afternoon and service. Would definitely use them again.
Lee Marston replied
Thank you Alison for your honest and thoughtful feedback, We are pleased that overall the arrangements were to your satisfaction and sorry that our communication to you was not to your expectations. We have taken your comments on board and will use them to positively improve our service in the future. We always appreciate the opportunity to improve our services and this can only happen if we listen to our clients. -
5 Elizabeth Saeedvafa 11th May 2021
Stibbards' arrangement of my late uncle's funeral was excellent in all aspects. Communication was excellent at all times. The funeral last Friday ran very smoothly and I appreciate the role Stibbards played in achieving this.
Lee Marston replied
we are so pleased to have been able to help you and the family through such a difficult time. Thank you for taking the time to comment on our service to you, it is much appreciated
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5 Anna Wells 14th May 2021
Very professional.
Respectful
Could not be improved.Lee Marston replied
Thank you Anna for taking the time to comment on our service to you, your words are gratefully received. -
5 Nicola Phillips 11th May 2021
I cannot express deeply enough the excellence of this Funeral Directors. Our mother died whilst living in Essex surprisingly and we live in Heathrow. Therefore it was not an easy funeral to sort with both of us having demanding jobs. However Kate, in the Southend office was beyond diligent to deeply caring, professional, clear in communication and just a lovely lady providing a superb service. I am a minister of Religion and in my 30 years of ministry these are the best Funeral Directors I have ever worked with. They not only informed you what was going on - they told you when they could not proceed with issues and why. I cannot say thank you enough or rate them highly enough. Superb! In our darkest moment you were a light to guide our path - thank you so much.
Lee Marston replied
Thank you for taking the time to express your thanks for the service that we provided to you. I am pleased that you felt well looked after and supported. we are always here to help in anyway we can, even with the distance involved.
I will ensure that your thoughts are shared with Kate who always tries to go above and beyond. -
5 Jill Fergusson 8th May 2021
Stibbards have always handled our Family matters when it comes to caring for our loved ones. They provide support, advice mixed with genuine empathy for the family in a time of crisis. I can't recommend them enough for the professionalism and dedication when helping individuals through a difficult process.
Lee Marston replied
Thank you for putting your trust in us once again. We are always here to help in anyway we can, we are so pleased have been able to look after and support you at this difficult time -
5 Ann Turner 9th May 2021
Excellent help and kindness shown with professionalism and compassion by all. Have no hesitation in highly recommending.
Lee Marston replied
Thank you Ann for taking the time to comment on our service to you and your kind recommendation, your words are gratefully received. -
5 Tina Hamblin 8th May 2021
From initial enquiry and throughout, Stibbards have provided an absolute first class professional and sincere service. Always available to help and support and guided us so well throughout the whole process. Cannot thank the team enough.
Lee Marston replied
Tina, we are so pleased to have been able to help you and the family through such a difficult time. Thank you for taking the time to comment on our service to you, it is much appreciated -
5 Maria Maydell 4th May 2021
Thank you for everything you did in looking after my mum. The service was excellent from start to finish
Lee Marston replied
thank you Maria for your kind words and taking the time to comment on our service to you. -
5 Karen McCarthy 1st May 2021
Very impressed kept us informed every step of the way and had a lovely page for my mum where could donate and light candles for her. The funeral was very good. Took mum round seafront and the coffin was perfect
Lee Marston replied
thank you Karen for taking the time to share your experience with us, we are so pleased to have been able to care for you all at such a difficult time -
5 Sonia Poundes 2nd May 2021
I can’t recommend them highly enough. From first contact they were respectful, professional and sympathetic. They helped us to arrange all the small details, including printing out our photo for the service, and made a stressful time slightly more bearable. The cars arrived on time, the drivers were calm and respectful and waited patiently for us to chat with guests after the service before driving us home. They even loaded the floral tributes into the car, then laid them out on the front lawn for us at home. I can’t fault them at all. Very professional and caring service.
Lee Marston replied
we are so pleased to have been able to help you and the family through such a difficult time. Thank you for taking the time to comment on our service to you, it is much appreciated -
5 Jackie Stone 3rd May 2021
Sue has been amazing at this most difficult time. Nothing was too much trouble. The team on the day of the funeral were fabulous; courteous, caring, respectful and so professional. No hesitation in recommending Stibbards.
Lee Marston replied
thank you Jackie for taking the time to express your thanks for the service that we provided to you. I am pleased that you felt looked after and supported. -
5 Chris Hall 28th Apr 2021
Dear All I thought you were all fantastic and I’d especially like to thank Maria. Who was supportive and Efficient throughout the process. She was amazing.
The whole thing was completed faultlessly. Thank you
Chris HallLee Marston replied
Thank you Chris for your kind words, we are so pleased that Maria and the team looked after you all so well, I will ensure that your thoughts are shared with Maria who always tries to go above and beyond.
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5 Dawn Evans 27th Apr 2021
I am very grateful to both Wendy Newman-Portch and Simon of the Hadleigh office, for their kindness, patience and sensitivity. Simon made sure that we knew exactly what was expected of us on the day and where we should be at all times. A very professional and sympathetic service at such a difficult time. Thank you again both. Dawn Evans
Lee Marston replied
Thank Dawn you for allowing us to come into your lives at such a difficult time. We are pleased that all went well on the day and that Wendy and Simon looked after you with such great care. -
5 John Langley 21st Apr 2021
I had no idea how to organise a funeral, but Debbie was really helpful! Each time I called with questions she answered with great patience even though was busy. On the day of the funeral all went really well again with great respect and kindness from all concerned. Wld not hesitate to recommend Stibbards to anyone who might one day need funeral directors. Really, really excellent service! Thank u all very much, Denise Langley.
Lee Marston replied
Thank you John, we are glad to have been able to help you and the family through such a difficult time and are so pleased that all went well on the day and that Debbie looked after you with such great care.
Thank you for taking the time to comment on our service to you, it is much appreciated. -
5 Paul Mathieson 21st Apr 2021
Stibbards provided excellent service throughout the whole funeral process. They kept us in touch and were so helpful at a very difficult time. I could also talk to them on the phone without hesitation and they put us in touch with the Minister who was also excellent. The visit to the Chapel of Rest was dignified, calm and reassuring. Thank you Debbie, Reverend Phil and the other staff for making my dad`s funeral a celebration of his life.
Lee Marston replied
thank you Paul for allowing us to come into your lives at such a difficult time. We are so pleased that all went well on the day and that Reverend Phil Wright, Debbie and the rest of the team looked after you with such great care. -
5 Wendy Marchant 23rd Apr 2021
Excellent service. anyone was friendly very professional
Made the day very special
Would recommend highly
Thank youLee Marston replied
Thank you Wendy for taking the time to comment on our service to you and your kind recommendation, your words are gratefully received. -
5 Anthony Knell 24th Apr 2021
Excellent In every respect. Very polite, extremely professional and showed the upmost compassion.
Lee Marston replied
thank you Anthony for taking the time to express your thanks for the service that we provided to you. we are pleased that you felt looked after and supported. -
5 Kirsti Fenn 25th Apr 2021
Stibbards were so supportive. They held our hand every step of the way. The service was beautiful and I will definitely recommend them.
Lee Marston replied
Thank you Kirsti.
we are so pleased to have been able to help you and the family through such a difficult time. Thank you for taking the time to comment on our service to you, it is much appreciated -
5 Christopher Blake 26th Apr 2021
My family has used Stibbards five times in as many years and would not hesitate in recommending all their services. Always very professional.
Lee Marston replied
Thank you Christopher for putting your trust in us once again, we are always here to help in anyway we can, and are so pleased have been able to look after and support you at this difficult time. -
5 David Cane 26th Apr 2021
Stibbards provided my wife with a very dignified service. Louise was very professional and compassionate in the way that she dealt with me, thank you.
Lee Marston replied
Thank you David for taking the time to comment on our service to you.
We are so pleased, that Louise and the rest of the team were able to provide a fitting farewell for Geraldine and you as a family were well looked after.
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5 James Dorling 26th Apr 2021
Very helpful and supportive the whole time. Many thanks from all of us.
Lee Marston replied
thank you James for your kind words and taking the time to comment on our service to you.
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5 Mike Bowles 26th Apr 2021
Thank you Debbie and Scott for guiding me through the planning and answering all my questions. The whole Stibbard team were very professional and caring,
making a difficult time more bearable.
They forgot nothing, would definitely recommended.
Thanks Mike and familyLee Marston replied
thank you Mike for allowing us to come into your lives at such a difficult time. we are so pleased that all went well on the day and that Scott, Debbie and the rest of the team looked after you with such great care. -
5 Lesley McCartney 27th Apr 2021
Kate was very kind and caring and made the whole experience as easy as possible
Lee Marston replied
Thank you Lesley for your kind words and taking the time to comment on our service to you.
We will ensure that your thoughts are shared with Kate who always tries to go above and beyond.
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5 Martin Murray 27th Apr 2021
Stibbards have looked after our family's funeral needs for many years and always found them caring and professional in all that they do.
Many thanks to all the team at StibbardsLee Marston replied
Thank you Martin for putting your trust in us once again and we are so pleased that the team have been able to look after and support you at this difficult time.