Southgate & Roberts Funeral Directors

5 Jackie Walsh 25th Sep 2022

Making the first call was honestly one of the hardest things I've done and my call was answered by Liam who immediately put me at ease by showing me compassion. Eventually Darren took over and continued to show the same compassion, even the comfort of "contact me anytime". He never made me feel less than for any questions I may have had and went above and beyond for my family. Its never easy doing these things but they make the process alot easier. Thankyou for looking after my Dad so well.
Jackie

5 Jennifer Woodhatch 19th Sep 2022

The lovely Darren from Southgate and Roberts was professional, personable and attentive to my needs and those of the family following the loss of mummy. This is the second time in a year that we have used Southgate and Roberts and I have no issue recommending them and their services. They cared for mummy from the day she passed, until the funeral. They are have such as caring manner and you always feel in safe hands, nothing is too much and they are there around the clock. In what is a really tough time in life, is made easier with funeral directors like Darren and Liam. 

5 Alison Hodges 24th Aug 2022

Liam was a great help at this sad time. He was very empathetic and listened to our needs.
Very helpful and sorted everything even though meant putting themselves out at times.
Was always available to answer any questions or address any concerns.
Highly recommend their services.
Thank you Liam & your colleagues

5 Alison Hewett 23rd Aug 2022

Thank you for providing an excellent service in looking after my Mother in law. At a difficult time you helped us through the process and really delivered. Darren, Julian and Matt were professional, kind and compassionate.
I would, without hesitation, recommend their services.

5 Lynda Smith 23rd Jul 2022

From my first phone call to Southgate and Roberts on the day my husband died Darren has done his utmost to help me and my family, he and the whole team looked after my husband with care and respect, my husband hated dreary sad funerals so the team worked hard to make it a funeral he would approve of, a celebration of his life, Julian spent a lot of time with us to find out what type of person Peter was and the life he had lived and then wrote a lovely eulogy which was spot on, they helped us all get through the funeral which was done very professionally and with great respect, I cannot thank them enough, I would give them 10 stars if I could, I highly recommend Southgate and Roberts

5 Tina Carpenter 19th Jul 2022

Excellent service. Very caring and professional, special thanks to Darren for being patient and understanding. 

5 Ian Morgan 26th Jun 2022

Darren and the whole team at Southgate and Roberts Were brilliant throughout the whole process of my brother Paul’s funeral , from the initial phone call where I was lost, confused and grieving to the final day of the service, Darren and his team really showed genuine support and compassion to me and my family , and made the whole process so much more bearable . I highly recommend Southgate and Roberts funeral Service.
Thank you so much to you all.

5 Adrian Eacott 6th Jun 2022

I initially spoke to Liam by phone and he explained to me the process for dealing with the death of a loved one. He reassured me that Southgate and Roberts were available 24/7 for support and help. Liam was extremely helpful in the follow up meeting, going through the services they offered and nothing the family asked for was too much trouble. Darren then took over looking after the arrangements and was very attentive and reassuring throughout. They took my mother into their care from her date of passing on the 8th May to her funeral on the 30th May and looked after her all the way through with dignity and respect. Nothing was too much trouble. Thank you.

5 Sharon Brown 31st May 2022

Southgate & Robert’s attention to detail and empathy enabled our family to celebrate my Mum’s life without all of the stress usually related to arranging a funeral. Nothing was too much trouble. A fabulous team! Thank you x 

5 Margaret Shiplee 30th May 2022

Excellent done with kindness and compassion Thank you so much made a sad time much better 

5 Humera Barker 27th May 2022

Without the compassionate guidance, care and efficient service of Southgate and Roberts we would have struggled during this difficult and stressful time. Cannot praise them highly enough. Darren and Julian were available day and night. We will always be so grateful for all your help and for making our service really special

5 Chris Jackaman 17th May 2022

Most helpful, understanding and caring service, with a very professional approachnothing was too much trouble. Anazing value gor money too.
Highly recommended.

5 Patrick Anderson 17th May 2022

Thank you for everything you did to make it so much easier for me at a stressful time

5 Jane Oakley 3rd May 2022

Amazing service and so kind and helpful at a very difficult time. I cannot recommend them highly enough. Thank you.

5 Jaki Kennedy 25th Apr 2022

We were very pleased with the service received from Southgate & Roberts. They are professional and caring, and treated my father with great respect. They made themselves available to answer all my questions and provided help and advice and, on the day of the funeral were discreet, caring and respectful. I appreciate all the time and care taken throughout the planning process as well as on the day, and also having such a calm and pleasant environment for my final visit with my father. Everyone was helpful and pleasant but Liam deserves particular mention for all his time, patience and diligence. It all made a difficult time go smoothly and I would happily recommend Southgate & Roberts to anyone.

5 Ruth Wimpress 22nd Apr 2022

Great service in all respects. Kind, considerate, helpful, non pushy, human, interested, reassuring and flexible. Nothing negative to say, all good thank you, especially Darren and also Liam.

5 Adam Nelson 9th Apr 2022

Truely Excellent support and assistance all the way through. I chose Southgate & Roberts to handle my mum's funeral and the care and guidance through a very sad time was excellent.

Thank you all

5 Mesina Mashana 30th Mar 2022

I would like to thank Southgate and Roberts for the excellent service they provided us during such a terrible time when we lost our daughter. The way they provide service is unique and out of this world. The professionalism, empathy,care and advice they have given us has enlightened our burden a thousand times. The moment we entrusted the care of our daughter to them was that moment of relief..A feeling that came to me was, "this burden is not mine alone and I have someone who really cares" .We can not thank the whole team enough but God will reward them . Liam, you got a great calling to make other people feel better in their times of trouble. Julian, Matt, Fiona and everyone behind the scenes. Thank you so much. The gentleman who came to collect Esther Hadassa's flowers too , all yoi guys very gentle. The six other gentleman "pole bearers "at the graveside you are awesome. I would highly recommend Southgate and Roberts to anyone anytime.

5 Dianne Barrans 7th Mar 2022

Since the day I contacted Southgate & Robert’s nothing was too much trouble.  I live in Malaysia , and when I knew that my mother was very sick I came back to Ipswich . She passed after I was back for 36 hours at home . I had no idea what to do , and my husband contacted S&R, they were there from the start until her cremation.  Always professional, but with deep compassion . You could call them about anything and they would be there . Every wish for mums cremation was executed just the way I wanted . 
I want to thank each and every member of staff , with a special mention to Liam , and our Celebrent Julian .   You made this sad and difficult time so dignified and with such care .  Thank you for all your guidance and support . 
Diane Barrans 7/3/22

5 Nathan Bransden 1st Mar 2022

Darren, Julian and their teams were thoroughly courteous, professional and kind throughout the process. I'd highly recommend them.

5 Cindy Newey 14th Feb 2022

Excellent service from the very first phone call.
Darren displayed utter professionalism, compassion and showed the utmost care not only to ourselves but my father who had passed away.
In such a time of distress navigating an unfamiliar process I wouldn't have wanted anyone else supporting me.
I knew and trusted that my father was in safe hands.
Darren and all the staff couldn't do enough, they really do go above and beyond!

5 Gillian Seagar 8th Feb 2022

As a family we can’t recommend Southgate & Roberts highly enough.
Both Liam & Matthew are caring and considerate at a very difficult time.
Thank you for caring for mum with respect and dignity.
They took us through the funeral process and took away any worries we may have had.

Heartfelt thank you from all of us.

Gillian, Kathy & Elaine

5 Tina Dingle 19th Jan 2022

Southgate & Roberts were discreet and sensitive at all times.  They were approachable and went over and above to make themselves available for our every need.  They took the time to explain and inform every step of the way.  Very many thanks.

5 Paul Ellis 11th Jan 2022

The service provided has been to the high quality with carefully administrated information keeping us up-to-date throughout the whole process. I would not hesitate in recommending there services to anyone looking for a caring, respectful, simperthetic services at a very reasonable price. Thanks very much to the whole team for your care with my mum. Paul Ellis.

5 Heather Stafford 19th Dec 2021

They made a very emotional and awful situation as easy as possible. They were very accommodating and friendly. They helped send Graham off with style and dignity