Jackson Family Funeral Directors, Upton upon Severn Care Centre

5 Gary Seaborne 9th Feb 2021

I would like to say a massive thank you to Mark and his colleagues at Jackson Family Funerals, from the first call I made to them, right though the whole process,  there compassion and professionalism was outstanding, on arriving at the Upton office Mark came out to meet myself and my mum and we were looked after perfectly everything we asked for happened with Excellence so thank you everyone you made my dads final day exactly what we asked.

5 David Sumner 25th Jan 2021

A really caring, individual and personalised service where nothing was too much trouble. During this difficult time, your attention to detail, respect and empathy were second to none and could not have been improved. Thank you.

5 Claire Flanagan 23rd Jan 2021

Excellent service from start to finish. Very respectful, compassionate and professional. Lovely to deal with.

5 Mark Beard 15th Jan 2021

My Fathers wishes of a Direct Cremation came as a bit if a shock to us, but his reasons were sound and we decided after his passing thst was only fair to carry out these wishes.
I rang around various funeral homes in the Ledbury/ Malvern area and found the difference in price quite staggering, one company quoted over £2500.
We settled on Jackson Family mainly on price as this was just over £1100.
Not rearly knowing what happens next Sarah was very helpfull and guided us through the process throughout.
The undertakers turned up at the time we had asked and were very thoughtfull and curious.
After dad was taken there was follow up calls And we were advised the time and date of dads Cremation.
When it came to paying the bill there was no pressure and they were quite happy to wait for the insurance company to pay up, some wanted deposits or payments in full.
I have been so impressed with the whole process I would not go to any other company. I am now in the process of pre paying for a funeral plan for myself and nominating Jackson as my preferred Funeral home so my Children or Wife have a seamless process.
I thank you for all your help.

5 Rob Monkhouse 22nd Dec 2020

Sarah was very helpful and dealt with all our questions and issues efficiently and with just the right amount of compassion and care.
I’d have no hesitation in recommending Jacksons.

5 Simon Rhodes 21st Dec 2020

The lovely team at Jackson’s did a great job organising my Mothers funeral. Special Thanks goes to Sarah for her hard work and care and her attention to detail. Their efforts made a sad occasion much more bearable.

5 Hannah Mather 21st Dec 2020

Sarah from Jacksons was so warm and caring from the first moment I spoke to her. This is ultimately what made our family pick Jacksons. She made me feel like our family was very important and nothing was too much trouble for her. This funeral directors is what ever other funeral directors should aspire to be like. I have no complaints at all in how my father in law was taken care of, which ment our family could concentrate on grieving.

5 John Crook 3rd Dec 2020

Mark and the team at Jackson funerals were absolutely amazing from the very start . After losing my dad to an incredibly short illness we approached jacksons with no idea of what we were doing or what to expect. We were immediately looked after In a very compassionate and understanding manner. The team at jacksons are a fantastic and helped not only with the funeral arrangements but lifting our moods and offered shoulder to lean on during the darkest time of our lives . I absolutely recommend these guys and wish them all the very best in the future .

5 Sarah Merriman 2nd Dec 2020

From start to finish this wonderful family funeral directors made the whole bereavement process incredibly stressfree. Mark and his team were hugely professional, empathetic, warm and welcoming. They guided us through the whole process efficiently, taking time to explain everything without rushing us and nothing was too much trouble. All costs were explained. Choosing the coffin was easy, the order of service was printed on our behalf and we had the support of Jenny the funeral celebrant to assist us with the order of service on the day. Jenny’s welcome and delivery at the Vale crematorium was incredible and she took all the pressure away from the family who could just sit and listen to the service. Would thoroughly recommend their professionalism, Efficiency, kindness. I do not have one single negative. Thank you Mark and your team for everything you did for our mother.

5 Nicci Barlow 27th Nov 2020

Dear Sarah (and team)

I just wanted to convey our thanks and appreciation for your incredible service in regard to the recent direct cremation of our loved one. You have been so amazing, truly.

We were honestly a little apprehensive at first, but your knowledge and assurance were all we needed and you followed this through 100% with your impeccable customer care.


You’ve been an absolute pleasure to deal with from beginning to end and I cannot thank you enough. I’d wholeheartedly recommend you without hesitation.

5 Clive Parks 21st Nov 2020

I am most impressed with the professional and considerate service provided . This was a direct cremation with a long distance collection. Everything carried out calmly and Jacksons took a great deal of care to keep me informed and reassured.
A first class service in difficult times.

5 Jacki Bishop 2nd Nov 2020

The support I received from the moment I made the first phone call making enquiries was exceptional. When I phoned to say my mother had died, arrangements were made quickly and sensitively to come and collect her body and the whole process was carried out with care and respect. I was kept informed of cremation details and given a time so that my husband, daughter, her partner and myself could be together to say our farewell. It also meant I could tell those to whom she was dear so they could do likewise. I could not fault the team and feel so grateful that they were there for us to help ensure a dignified and loving goodbye to Mum.

5 Ann Margaret Hynek 25th Oct 2020

We are extremely grateful to Jackson's Family Funerals who helped us at such a difficult time. Mark and Jenny provided an extremely friendly and professional service and took the time to talk to us and understand the spirit of the person we have lost. They helped turn what would have been a very sad experience into an uplifting and heartfelt celebration of that person's life.

5 Rita Thorn 19th Oct 2020

Every care and attention was given to our grieving family. All requirements were met with a swift response. We felt guided and supported throughout our ordeal. The service at the crematorium was handled with great sensitivity and compassion by our celebrant. I would highly recommend to anyone. They would be in good hands.

5 Kevin Forrester 21st Sep 2020

Very supportive, great people and very professional 

5 Chris Lear 14th Sep 2020

Total professionalism from the beginning to end. We would recommend Jackson Family Funeral Business every detail of Mums funeral was perfectly conducted we couldn’t fault them. 

5 Tim Nixon 8th Sep 2020

Everything was handled beautifully and professionally. 
Thank you 

5 Guy Freshwater 8th Sep 2020

Mark, Sarah and Jenny were so helpful and kind during the whole process of planning the funeral. We really wouldn't have been able to plan such a lovely service without them. Thank you so much

5 Penny Simons 7th Sep 2020

Sarah was a shoulder to lean on during this difficult time. She talked me through everything that needed to be done and was always supportive and considerate, changing arrangements when we wanted to and always available when we needed her. I highly recommend this service

5 Harry Taynton 2nd Sep 2020

Amazing work from start to finish. Couldn’t put into words how good they were in organising everything. The service was perfect.

5 Joanne Mansfield 23rd Aug 2020

I’ve had to call on this company three times this year, they have been marvellous on every occasion. Sarah has been available to talk and reassurance me every step of the way.
I happily recommend these great people without hesitation, they really do deserve a shout out for making a difficult time as worry free  as possible.  Joanne Mansfield 

5 Malcolm Fleming 17th Aug 2020

Friendly, warm, attentive, thoughtful, flexible and professional. They were a pleasure to deal with at a very difficult time and very good value. I would definitely recommend them.

5 Siobhan Grinter 3rd Aug 2020

Amazing people

5 Cathryn Clayton 30th Jul 2020

My father-in-law has a pre-paid funeral plan which the family knew about but didn’t know what we had to do. From the first phone call to Sarah, she made the whole process very easy. Sarah kept in touch throughout the whole process. Thank you Sarah. 

5 David Schroder 25th Jul 2020

Total professionism in every respect, highly recommended.