The Co-operative Funeralcare Rugby

2 Joan Lane 20th May 2017

Promise of 'being with you throughout' was not lived up to. Required chasing to sort out basic things like contact with funeral celebrant and arranging for doctors to certify.

Over solicitous communication which felt uncomfortable and unnecessarily old fashioned. Just simple respect and clear compassionate communication is fine without the hushed voices. 

Funeralzone link was only sent out a few hours before the service. Had we wished to use this it would have been useless. 

The service provided on the day itself was fine and all went smoothly. 

5 Elizabeth Miller 17th May 2017

From start to finish everybody we dealt with were professional, ,compassionate , helpful & kind , thus making a very sad , difficult time seem so much easier ..... I would recommend 100% 

5 Lawrence Brown 17th Apr 2017

Thank you for a cooperative, compassionate and dignified service. Thank you for listening to us and responding to the families needs. Thank you for the guidance you provided, and for responding appropriately and sensitively at a difficult time for the family, and for accommodating our particular wishes. The Co-op funeral services have a long standing reputation, and we would confidently recommend you to other families.

5 Malcolm John Geary 17th Apr 2017

Very professional and excellent service. Thank you. 

5 David Cleaver 10th Apr 2017

Excellent service through  out 

5 Roy Baynton 8th Apr 2017

The service provided by you was superb. Many thanks to Paul also remembering the excellent care given to my mother after her passing. Thank you

5 Mark Rogers 4th Apr 2017

Excellent service all round. Thank you

5 Bobbie Ropet 4th Apr 2017

Sheila smiths funeral was organised perfectly family were very pleased with the service provided 

5 Nicola Jane Wright 3rd Apr 2017

My family and myself would like to really thank the co-operative for helping us at a really sad time by arranging a lovely funeral for our sister, working effectively but without fuss sparing all of us any additional stress.
Many thanks to Rachael, Mark and Paul.

5 Margaret Hirons 13th Mar 2017

All very professional and very caring. Meticulous in every detail.

5 Sheila Crabb 10th Mar 2017

Thank you to Julie and her excellent team for making our mum's funeral such a special occasion. She was a great lady and the whole team's empathy, professionalism and attention to detail from the moment that she arrived gave us great confidence that the funeral would be  the special occasion that it was. Thank you!

5 Susan Dorman 5th Mar 2017

The staff at Co op funeral parlour on Bilton Road RUGBY showed true compassion in handling my mother Pauline Dormans funeral especially Julie a lovely lady who ensured that everything we required from order of service brochures to entry exit music for the church and rainsbrook crematorium were met. The flowers were beautiful.  When my family went to visit mum in their chapel of rest I was nervous to see her in the coffin Julie stayed with us until we were comfortable .  Mum chose the Co-op to conduct her funeral as we had an excellent experience with them in 2013 when they handled my dad's funeral.

SUSAN DORMAN 

5 Shawn Sherriff 27th Feb 2017

They did a fantastic job lookin after my dad

5 Jeanette Jinks 25th Feb 2017

I was extremely pleased with everything from the start to the end. Thank you so much.

5 Claire Watson 13th Feb 2017

I was very pleased with the funeral directors. They were very helpful and everything went off better than I could have hoped.


Thank you.

5 Kathleen Clarke 13th Feb 2017

We would like to thank Coop funeral care for all their help and care given to oùr family during the recent loss of my mother, Margaret jeanne Kilding.
In particular, we would like to express our sincere thanks to Paul, for his courtesey, kindness and professionalism, nothing was too much for him and he instilled confidence throughout.

Kate & john Clarke

5 Jeffrey Squires 7th Feb 2017

Could not have been better, many thanks to Paul Fudge and Craig Bird.

5 John Webb 31st Jan 2017

A very professional service, in particular attention to detail and respectful.

5 Lorraine Howe 29th Jan 2017

Things couldn't have gone better thank you for everything .

4 Steven Fairgrieves 22nd Jan 2017

Everything was as it was meant to be except the photograph of my wife which was intended to be placed on her coffin in the church was forgotten by the funeral directer

4 Richard Wootton 17th Jan 2017

Rachael was lovely to deal with, all of the Co-Op staff were incredibly professional and respectful. You feel like you are in good hands. 
It would seem sensible to have a checklist between the Crematorium and the Co-Op though as It would have highlighted that our Order of Service hadn't been delivered. It would have been distressing for us if we had only booked a single slot as we were then running later than planned.  They were delivered along with the collection boxes 3 days prior to the service. The spelling of our surname was incorrect too at the chapel, I imagine this is the responsibility of Rainsbrook but attention to detail at a sad time is important 

5 Robert Ferreday 5th Jan 2017

Very considerate and helpful all the way

5 Suzanne Gascoigne-Barnett 3rd Jan 2017

My husband died in a hospice and the Funeral Directors were very efficient in taking his body into their care.
Discussions with Rachel regarding the plans were clear and informative and she took time to let us check things with family in the States before proceeding.
All the staff were so understanding about little things as well as the major issues. Nothing was too much trouble. I could visit my husband with an hours notice and everything about the funeral office was restful and calm. A great environment for such sad occasions.
The funeral was organised efficiently and the gentlemen attending could not have been nicer and so respectful. Paul was very helpful during the whole situation.
I couldnt recommend them more highly for looking after my husband and providing him with a meaningful funeral.
SGB

5 Rosemary Beech 3rd Jan 2017

The Co -op Funeral service gave me and my family excellent service for my husbands funeral. The staff were all very sensitive and helpful to our needs at such a very traumatic and difficult time. Grief is such an unreal and distressing thing to cope with like nothing else and you need every bit of support you can get. 

5 Racheal Tomlinson 16th Dec 2016

This is the third time we have used Co-op Funeralcare in the last 2 years, the last 2 times being within the last 6 months. The first time was through the Coventry branch for my husband Mr. Edward Tomlinson and the 2nd and 3rd times with the Rugby branch for our parents.

I have to say we have always been very impressed with how the staff conduct themselves and how helpful they have been. They have a very good way of dealing with what is a difficult process and I have always found them to go out of their way to make the occasion a memorable one rather than something you dread or want to forget.

I don't recall being asked for this feedback when my husband died which is why I have mentioned the Coventry Branch, especially Tom Stokes who helped me arrange a rather complicated burial at sea of the ashes.

Down the generations in our family we have used the Co-op Funeralcare and I would always recommend them to anyone who asked my advice. I would also like to commend Melanie Sopp, the Inter-Faith Minister, for her understanding and help at these difficult times and for anyone who isn't of a particularly religious persuasion she would be a very good choice to officiate.