The Co-operative Funeralcare Kenilworth

5 Margaret Brown 28th Sep 2019

Amanda handled everything with dignity and respect and every query was answered with care. On the day of the funeral the attendants and bearers conducted everything with the utmost dignity. There was nothing that could be faulted.

The floral tribute was magnificent.

5 Lawrence and Joan Crawforth 27th Sep 2019

We were given excellent service by
 all involved at all times.  Thank you.

4 Yvette Yates 10th Sep 2019

People clearly explained what should happen and took care of all of the arrangements. The funeral plan worked well for my mother.

5 Malcolm Simmons 28th Aug 2019

My mother-in-law had left very specific and in some instances unusual instructions for her funeral service in S Warks and interment of ashes in Kent. The Funeral Arranger was very pleasant and efficient when working with me as Executor to implement those wishes. The team on the day were equally pleasant and efficient and the feedback I received from mourners was that they thought it was very good send off.

5 Elizabeth Hodgkiss 3rd Jul 2019

Diane and her colleagues at Kenilworth branch provides a caring and supportive service. Thank you to all involved for making a difficult time a little easier.

5 Ronald Villiers 30th Jun 2019

We dealt with Amanda at the Kenilworth Branch. She was very helpfull and respectfull and helped us to carry out our mothers wishes as best we could. The office was smart and clean and welcoming. The staff were very flexible about viewings even letting a family member go in the last our before they left to take her to the funeral. We would not hesitate to recommend them.

5 Jacqueline Eglese 21st Jun 2019

Thank you for everything - the service received was outstanding.

5 Ralph Dearden 28th Feb 2019

I would like to thank all at the coop for wonderful kind and very personal service for my dads funeral the care was outstanding with special thanks to Diane ….

2 Julian Gregory 22nd Feb 2019

Our experience with Diane was very positive and professional throughout the process. We initially selected Co-operative Funeralcare for this reason. We could not fault her care and attention. Likewise the funeral celebrant, Tag, who she recommended to us was exceptional. Again, we could not have asked for more. However, the Funeral Director team on the day were not good. Firstly they arrived late. Tag had requested that they arrive 10 minutes earlier than originally planned, but as it turned out the family were still all waiting in the street beyond the time the cortege was supposed to have departed. We were getting quite distressed and were about to telephone when they finally arrived. When we got into the following car, we found that it was not clean, and then the driver pulled away whilst a door was still open and one of us was not yet properly in the car. We had to shout out. When we arrived at the crematorium we wanted to get out and greet friends (we had arranged this with Tag) but one of the FD team told us we couldn't get out yet. He was literally holding the door closed as we tried to get out. We had to very firmly tell him we WERE getting out, and he continued to complain and mutter that Helen had said that we couldn't. When the pallbearers entered the chapel it seemed like they had never done this job before. They carried the coffin in a very wobbly and undignified manner, and when they went to place it on the trestles they seemed to have no idea what to do, almost dropping it. They half pulled the material covering the trestles away as they first tried going anticlockwise and then clockwise. We stood watching in dismay, and really thought the coffin was going to end up on the floor. After this, one of the pallbearers was witnessed rushing out the back of the chapel with his head in his hands. We expected the FD team to be slick and professional, and sensitive to the family's needs, but they were anything but. Very disappointing. Thank goodness Tag was so outstanding.

5 Gary Howard 6th Feb 2019

Great

5 Karen Blake 5th Feb 2019

Kenilworth Co Op Funeral branch have been excellent, arranging everything with speed and efficiency. They have been very caring to the whole family, we felt well supported as a family and as individuals. A big thank you to the whole team.

5 Mary Hunter 1st Feb 2019

Diane was wonderful, kind, sensitive and supportive but also focused, organised and very efficient. Everything went well and completely stress free. Nothing was too much trouble. I have no hesitation in recommending Cooperative Funeral Care in Kenilworth

5 Carol Haggar 24th Jan 2019

The care was excellent. They couldn't do more for us. Diane was extremely helpful and nothing was too much trouble. The whole experience of planning a funeral was trouble free.

5 David Hare 10th Dec 2018

Amanda and Diane, have been very understanding and sympathetic at this difficult time. And arranged everything we needed for my mom's funeral. We didn't have any problems with the funeral or at the funeral directors, would recommend them.

5 Sarah Watkins 22nd Sep 2018

On behalf of myself and all my family we can't thank Diane and the rest of her colleagues at the co-op funeral directors in Kenilworth for all their help and support arranging my Fathers funeral. From the initial call to ordering the Headstone they have been amazing and wouldn't know what we would have done without them. Thank you.

5 Ian Jarrett 5th Sep 2018

Extremely satisfied with the service, advice and compassion shown towards me in the sad loss of my dear late Aunt Gwen. Thank you Co-op funeral Kenilworth.

5 Vernon Vango 13th Jul 2018

From beginning to end the service and attention to detail has been very
professional and caring without being too intrusive.

5 Stephen Parker 19th Jun 2018

We found the service of the Coop Funeralcare excellent.It all ran very smoothly and Diane and Amanda were so understanding,during our time of grief.We would also like to pay a mention to Stephen Hughes the celebrant who conducted the service at the crematorium.His professionalism throughout was impeccable and attention to detail faultless.Mick had the best send off one could wish for.
Many thanks
Stephen and family.

3 Christine Clarke 15th May 2018

Car drivers were not very helpful and I did not like the fact that the coffin was left standing there when we left.  All the previous cremations I have attended have had the coffin slid away behind the closed cutains s we left, giving closure o he whole thing.  I o not feel that I had closure by walkin out and leaving him there.

5 Wendy Little 9th May 2018

They made us feel very comfortable, very at ease with the arrangements. Diane was extremely professional but at the same time very friendly.

5 Stephen Davies 10th Apr 2018

Excellent service you did my dad proud thank you .

5 Pat Yates 4th Mar 2018

Having previously used the Kenilworth funeral care service for my fathers’ funeral 18 months ago and having been entirely satisfied with the service provided then, I did not hesitate in deciding to use them again for my husbands’ funeral. His death had been sudden and unexpected, and therefore a dreadful shock. 

I can only say that Diane managed this very difficult experience for me and my family with the utmost professionalism and kindness and made what was a very difficult time for us as easy as she possibly could. She and Jill, the Celebrant, were really helpful with their suggestions for the service and took away a great deal of the stress that arranging the funeral of a dearly loved husband and father can present. 

The funeral itself was handled very professionally and sensitively by everyone involved and many comments were made by those attending about what a lovely service had been provided.

Once again my family and I would like to express our sincere gratitude to Diane and Jill for making this whole sad occasion as easy for us as they possibly could. They should be highly commended for their care and compassion.

5 Jason Newey 26th Dec 2017

Would like to thank all involved, as went so smoothly and was a great send off, could not ask for anymore. The Newey Family

5 Sue Murray 16th Dec 2017

Amanda was wonderful to me very understanding and professional and really helped make a difficult time less stressful 
The team on the day were excellent and very considerate 
Thank you to everyone 

5 John Durling 2nd Dec 2017

Diane  and Amanda were very attentive to our needs. Nothing was too much trouble during a very difficult  and emotional time for me and my daughters.