Co-op Funeralcare, Byker

5 Michelle Conway 27th Feb 2023

Our Funeral Director Kevin Philips dealt with our mother's funeral and he helped to make the awful experience as easy as possible for us. He answered email queries we had promptly and we felt reassured that he was in control of the process and that he had our best interests at heart. The humanist lady who he put us in touch with for the service was also excellent and we could not have wished for a better send off for our mam. Thank you so much

5 Julie Conlon 27th Feb 2023

Great customer service dealt with everything we needed them to and made sure we felt fully supported throughout.

4 Carol Barnfather 20th Feb 2023

Very efficient and talk through everything with you. Very understanding. 

5 Stanley David Scorer 6th Feb 2023

From the outset we received excellent advice both legally and of a practical nature regarding the organisation of my uncle's funeral plan.
Communication regarding updates to the arrangements was seemless and we were also put in touch with a brilliant funeral celebrant, Maggie Edge, who made a fantastic job of delivering the family eulogy on the day.
Finally, there was a lovely, unprompted, touch by Chris our funeral director, who arranged for the cortege route to pass my uncle's favourite pub, which would have meant so much to my uncle.

5 Elsie Dixon 23rd Jan 2023

I found the services from the director co-op funeral care outstanding. From the initial meeting and to completion. Although my husband`s funeral was only on the 18th January `Kevin` who was our main contact continues to ensure that everything we needed or remain to need will be carried out to our satisfaction.
I would not hesitate to recommend the Co-op funeral-care services.

5 Keith Anderson 23rd Jan 2023

Excellent customer service from the beginning to end. So much thought and consideration given to both the family and the deceased.

5 Julie Slesser 23rd Jan 2023

They were amazing.  They took so much stress away and walked us through everything with ease.   I can’t thank them enough.  

5 Irene McEvoy 23rd Jan 2023

Excellent Funeral service from Craig button of Coop Funeralcare south Tyneside treat us with love compassion from the start to finish from his staff excellent care he went that extra mile in all they did 

However from your Benwell Funeralcare we were not treat with love and compassion I was asked aggressively when I was settling my late fathers bill saying did I have my bank card ready 
How I live above Hebburn Funeralcare home but not let me pay in that office saying it had to be this office 
Then when I asked was dad resting with you then still I was told yes he was
He’s in the FRIDGE not the way I wanted to imagine this 

5 Paul Fraser 9th Jan 2023

100 % profesional .everything went to plan took alot of stress away .

5 Michael Bentinck 7th Dec 2022

Very professional service delivered with empathy and genuine care. Hard to fault and would fully recommend to anyone in need of this service. 

5 Donna Farrell 23rd Nov 2022

Cannot fault the service we received for my dads funeral. Anne and Kevin were lovely and compassionate and kept me updated with everything. Definitely recommend for a stress free funeral. 

5 Maureen Parsons 14th Nov 2022

Anne and Ian at your Byker branch were perfect ….Anne was so wonderful and compassionate, understanding and is a total asset to you.
Ian was just as compassionate and understanding of my situation,  so helpful with everything and i was so glad to have him with us on the day and the day of the scattering of ashes ….both of them are wonderful….10/10 ….

5 Steven Moul 31st Oct 2022

From the first contact, to the day of the funeral everyone was very polite, caring and respectful at a difficult time, all the staff we had contact with were very helpful, Chris was very supportive and explained the whole process and helped with any questions we had, taking time to get to know us, nothing was a problem and the service was tailored to how we wanted with our wishes taken into account at every step of the way, Chris was extremely helpful, recommending and arranging a great humanist (Ian Hunter) to carry out the service for us too

5 Heather Dowey 31st Oct 2022

Chris Anthony and the entire team were professional and caring throughout the entire process. We were able to rely totally on Chris at a most difficult time. Everything was perfect and conducted in a wonderfully sensitive manner.

5 Christopher Ward 3rd Oct 2022

Both Richard and Anne have been very professional. Kind and caring nothing has been too much trouble. Would recommend them to anybody.

5 Sandra Knowles 12th Sep 2022

Want to say big thank you to Ian Richardson he was very kind professional and a credit to Coop funeral care , I was there through the process of arranging our Dad's funeral can not Thank him enough.
Also Ann at Byker funeral care she is kind and full of empathy .

5 Yvonne Pacitti 22nd Aug 2022

A wonderful service, I knew at all times my beautiful son was in safe hands. It has meant the world to me. I cannot thank Anne and the team enough. Bless you all, with love from Kristians mum Yvonne.

5 Sian Lydford 19th Aug 2022

Couldn't have asked for better care. Anne was wonderful and made the whole experience peaceful and dignified.

5 Shirley Roughead 9th Aug 2022

Many thanks for all your help during this very difficult time. The team have been what Paul would have described as ‘spot on’ as the service was impeccable. Notably Anne for being kind and patient at the chapel of rest, Chris for also being kind and patient and for leading in a compassionate manner, making the entire process run smoothly. We especially appreciated the little touches such as slowing next to where Paul last worked. Lastly, but by no means least, we’d like to thank Ian for his delivery of the service on the day. He did an amazing job, capturing the essence of Paul in a warm, caring way. Superb! Thank you all so very much. Your kindness will be remembered x

5 Ronnie Donnison 8th Aug 2022

The funeral team from Chris Anthony and the team at byker and Heaton were very helpful from start of the process to the end any problems where sorted out very quickly and they also guided us through each step with dignity they made a difficult situation a lot easier
and myself and family thank you for that

5 Margaret Eccleston 1st Aug 2022

Dads funeral was organised in a very caring and professional manner, Gary & Anne were excellent and organised everything for us.

5 Tracy Thomson 18th Jul 2022

Ian and Anne are an excellent team who handled my Nan's funeral with the utmost efficiency and professionalism. The funeral went according to plan and was exactly as the family wanted it to be and this was all down to their fantastic organisation. They are both very approachable and deal with you in a kind and caring manner, this was my first time arranging a funeral but I felt I was in very safe hands as they both guided me through this very difficult time. Ian and Anne are assets to the Co-op.

5 Kenneth Howell 17th Jun 2022

Byker Funeral care did an excellent job of taking care of my Mother when she passed, I can't thank them enough, thoroughly professional and a pleasure to deal with.

5 Sylvia Todd 7th Jun 2022

very sensitively done very polite and caring

5 Susan Moore 30th May 2022

My mother Connie had the most loving personal care. Mams funeral service was excellent. We would definitely recommend the coop funeral service the staff especially Ann and Susan were the most compationed emphatically lovely people you can meet.