Co-op Funeralcare, Gateshead

5 Pitor Fenski 13th Nov 2023

From start to finish a thoroughly professional service handled with compassion, care and understanding. Thank you so much.

5 Barry Stoker 13th Nov 2023

I am writing to express my deepest gratitude for the outstanding services provided by Co-op Funeralcare during one of the most challenging times of my life.

My wonderful and brave wife left us after an 18-month battle with cancer, and in the midst of profound grief and uncertainty, I turned to Co-op Funeralcare for support.

The team, especially Lucy and Leigh, exemplified unparalleled patience, understanding, and compassion. Having not made any prior funeral arrangements, I was overwhelmed with the task at hand, and their unwavering support and reassurance were invaluable. They promptly took my wife to their chapel of rest and scheduled a meeting later that day to discuss the necessary arrangements.

Throughout this emotionally charged period, the Funeralcare team demonstrated exceptional care and empathy, supporting not only me but also my three grieving children. The room they provided for my wife was not just a place for arrangement discussions; it was a sanctuary. Personalized and adorned with a beautiful Christmas theme – a small tree, lights, and a scenic winter woodland "window" – it was a touching tribute to my wife's love for the holiday season. The Bluetooth speaker playing her favorite Christmas songs added an extra layer of warmth and comfort.

The entire process, from the initial meeting to the beautiful service just two weeks later, was handled with the utmost professionalism and attention to detail. The Funeralcare team provided guidance, advice, and constant communication, ensuring we were informed every step of the way.

The personalized touches, the empathy displayed, and the meticulous attention to detail truly made a difference during an incredibly difficult time.

Co-op Funeralcare stepped in at the shortest notice and delivered a farewell for my wife that surpassed all expectations. I cannot thank the entire team enough for their outstanding service, kindness, and support during this profoundly challenging period.

With heartfelt gratitude,

Barry

5 Phillip Topham 8th Nov 2023

Wonderful service, very professional and wonderful staff.

Nichola went above and beyond.  The whole team made a difficult time very easy.  Very friendly and helpful with details and other information that isn’t always obvious at the time

Thank you all

5 Jackoline Peart 23rd Oct 2023

Really a good service help all the time and even afterwards could recommend them 100 percent

5 Debbie Ternent 11th Oct 2023

I cannot thank Nichola, Roo, Leigh and all the team at the Windy Nook branch.
Once again, you took myself and my family into your Coop Family and treat us with dignity, respect, empathy and compassion.
Many times,in my eyes yous went above and beyond what was expected of yous and I will never forget yous.
From the first phone call to you's to inform you my beautiful mam had passed away. the respect and empathy shown to my family when yous came to the house to take mam to the chapel of rest, Nichola constantly updated us with details and if I was unsure of anything, Nichola was always there at the end of the telephone.
We had the privilege of meeting Roo, myself and especially my daughters were able to connect to him (with him being young) and his empathy and understanding brought my daughters comfort during the sad loss of their nanna.

5 Allison Harrison 9th Oct 2023

The service provided from the Co-op, Gateshead, was exceptional, every detail was considered and the process made as easy as possible. Nicola and her team were excellent and have no hesitation in recommending them.

5 David Robson 2nd Oct 2023

Nicola was absolutely lovely, very professional and kept in touch throughout the process. 
I would highly recommend using the coop funeral services. They were very cost effective and professional. 

5 Jill Weatherburn 21st Sep 2023

We had the most amazing service from Nichola and her team and we were supported ever step. The experience could not have been any better. 

5 Yvonne Cheyne 18th Sep 2023

Fantastic service xxx

5 Shirley Huscroft 18th Sep 2023

I was very pleased the way the funeral went from start to finish and even got the humerist for us who was exceptional .The funeral director and everyone involved were so professional and made everyone feel at ease throughout the funeral .Even had a follow-up phonecall the next day to see if we were ok .I think it was just the funeral that Joe Huscroft would have loved .He went out in style and we will miss him a lot .Thank you all .

5 Carole Robson 11th Sep 2023

My dad's fundral service was beautiful xxx

5 Yvonne Sutherland 29th Aug 2023

Excellent support and attention to detail. Could not have done it without them

5 Robert Blyth 29th Aug 2023

In this extremely sad stressful time the staff did a fantastic job taking care of me. The funeral went perfectly, my family and friends were looked after by the staff in a friendly caring manner. Best regards Robert Blyth

5 Jodie Smith 24th Aug 2023

It's actually Gary here. I couldn't speak highly enough of the service we received. We've unfortunately had 2 funerals in the past few months and both times the service has been 1st class. I won't name any individuals as everyone we have dealt with has been wonderful in every way. Thank you to you all, and I won't hesitate to recommend you to other members of the family.

5 Kevin Borrowdale 14th Aug 2023

Everything was perfect from start to finish for my dad's funeral so professional and so helpful!!

5 Margaret Copeland 7th Aug 2023

Very caring and professional service, always made sure we were updated every step if the way.

5 Irene Watson 31st Jul 2023

When you are confronted with having to deal with a funeral along with the sudden shock and sadness of the death of a loved one it can be a daunting task. However when I contacted the Co op funeral care they carefully guided and helped at each stage of the way. On the actual day of the funeral they were very supportive and ensured that any queries we may have had were answered and dealt with. I would highly recommend the Co op.

5 Peter Dibden 24th Jul 2023

Hi, from contacting yous from the start everything was very professional and very polite I spoke to leigh who was brilliant upstanding everything and nicola who planned it with us very helpful and put us at ease with the whole arrangements thank-you. Kind regards Peter..

5 Alyson Robinson 20th Jul 2023

Nichola and her team at Windy Nook Coop Funeral Services were extremely, efficient,well organised and very supportive. They were so helpful and sympathetic at a difficult time.

5 Gillian Simm 17th Jul 2023

Would just like to thank Nichola for the professional service that she provided on the sad loss of my mam.She was totally supportive & amazing on my journey to saying my final farewell’s.
A perfect service from all of the team at Gateshead Funeral Care I’d highly recommend them.

5 Tracey Dorn 17th Jul 2023

I would highly recommend coop funeral care we used them for our mam then our dad sadly both died within 9 months of each other and the care and support from everyone was fabulous especially nicola the funeral director they went above and beyond helping us through the incredibly sad time I can't thank them enough xx

5 John Williams 19th Jun 2023

Brilliant seamless service 

5 John Bolam 2nd Mar 2023

Fantastic service from all at the Co-op, really well looked after from day one. Nothing was to much trouble. Thank you so much.

4 Stephen Dale 27th Feb 2023

Brilliant service from start to finish .lots of care and attention given.before; on and after.
Highly recommend.

5 Irene Andrew 20th Feb 2023

Co-op Funerlcare have delivered a consistently, comprehensive service which encompasses dealing with administrative staff over the phone together with the Funeral Director and the Celebrant. Their service has covered every aspect of dealing with a family member's funeral which has made the whole process so much easier to deal. On the day of the funeral, all Co-op Funeralcare staff were polite, courteous, tremendously respectful and caring. I would have no hesitation in recommending their services to anyone.