South West Cremations

5 Doris Pearn 9th Sep 2023

Very kind helpful just took worry away when having to cope with lots of other problems on top of grief  did not have to make repeated phone calls which does not seem to happen in other dealings post mitten inquest so not straight forward thank you all

5 Terry Hine 8th Sep 2023

Mark was extremely prompt and 
thorough throughout my dealings with him. He seemed genuinely caring about the loss of my brother and dealt with all of the family queries in a professional manner.
I’d definitely recommend south west cremations, very good value for money and with a personal approach. 

5 Marcus Farnham-Oliver 8th Sep 2023

Please do not deal with the companies that have big fancy TV commercials, remember you are paying for that advert, they also say ex amount of pounds, then the extras only appear when you read the T&C. You call through to them, and you get a call centre, not a company that cares, with a professional funeral director.
I can highly recommend Southwest Cremations, you get a company that cares, from first contact, either before the person passes or after. You will speak to a professional Funeral Director, they ask you how you would like to proceed, how much time you want with your loved one. However, you are never left wondering what next, you are fully supported all of the way. You get a fixed price, they DO NOT do the upsell bit, they DO NOT try to sell you things that you do not want or need, they keep to your budget.
Whatever your budget, you get a professional dignified service from start to finish.
Should you get any complications, with obtaining legal documents, you are not left on your own, they have either dealt with it, without you knowing, or they will assist you all of the way. At no point are you put under any pressure to pay; I even contacted them to find out when they required payment.
We Have now used them several times, we have used the full traditional cremation service, with the service being done the way we wanted.
The full service from beginning to end was conducted with our special touches, we saved thousands of pounds, compared to what our village (local) funeral director wanted.
We have also used the Direct Cremation service, nothing to do with the company on TV. It's a professional service that Southwest Cremations provide. You get a fixed price from the start, which does not creep up, you only pay for what is needed , or any extras you choose to add. Like an ornamental urn, but you are not put under pressure, you are told how the ashes are returned, giving you the choice of upgrading from the eco-friendly crematorium box. Should you want to do this, you can purchase one from them, or purchase your own.
You will save hundreds of pounds by using Southwest Cremations, direct cremation service. I have seen TV adverts that even charge well over a thousand pounds more, for the same service, apart from you don't get the attention to detail and the caring support of your Funeral Director.
I want my loved one's ashes returned by hand, which Southwest Cremations do. Many of the TV advertised companies return them in the Post or by Courier, why would anyone want that, having your loved one thrown around, being transported half way round the country,. Before being returned to you, this is not a dignified returns service. So many parcels, packages and letters get lost, damaged, delivered to the wrong address or so badly damaged they are beyond delivery.
I cannot fault Southwest Cremations in any way, when you lose your loved one, you are at your most vulnerable, this is when you need a company you can trust. Any future funeral services that I need to arrange, I will be using Southwest Cremations

5 Kerry Harding 6th Sep 2023

Made a very difficult time a lot easier to deal with, very helpful professional and understanding.
Excellent communication.

5 Kevin McKay 2nd Sep 2023

My mother's wish was for a simple direct cremation. I found it a very straight forward process which was handled very professionally at a stressful time.

5 Mark Steen 1st Sep 2023

Very good service from start to finish and very good communications, thanks. 

5 John Speight 13th Aug 2023

nothing too much truble helpful anton was wonderful

5 Robert Winslow 13th Aug 2023

Excellent caring service.

5 Amanda Smewing 4th Aug 2023

From the moment that you took him into your care until my Brother-in -law’s cremation, it was all carried out with dignity and professionalism. The staff are very professional. They know their job inside and out and did everything possible to make sure the family were informed and understood everything that was going to happen. The family cannot thank you enough for the support they provided at such a difficult time.

5 Tina Burton 3rd Aug 2023

Mark was so helpful, kind and caring, I recommend this company for anyone wanting a no fuss direct cremation.

I’ve already told my family to use them when my time comes. I highly recommend them.

5 Gill Taylor 28th Jul 2023

Mark could not have been more professional, knowledgeable and helpful. He was sensitive and just could not have done anything more for my family at such a difficult time. The order of service he helped produce was great, the flowers he organised were just beautiful and finally Marie who led the service was truly great. If this had been a funeral costing 10 times as much I could not have got a better service, a huge thank you.

5 Mike Williams 29th Jun 2023

At a time of most personal stress Mark dealt with all issues considerately, speedily and professionally. Always helpful. I cannot recommend South West Cremations highly enough.

5 Timothy Clatworthy 23rd May 2023

Very good service. Phone service very good very pleased five star s THACKYOU. MR CLATWORTHY

5 Kim Goodfellow 28th Apr 2023

From first phone call to delivery of the ashes they have been excellent listening to my wishes and explaining everything in a straightforward manner easy to get hold of to answer any questions excellent service 

5 Jackie Barnes 22nd Apr 2023

Michael and his team were a so professional in looking after my brother who died suddenly in March. Nothing was too much trouble and keeping in contact with them was easy.
When it came to handing over the ashes they went above and beyond to make sure that my brothers ashes were handed over to with us with complete respect.

5 Les Cottrell 21st Apr 2023

More than Just our director Mark went beyond the normal to help us at this trying time. help us to complete the myriad of forms and sort out the head stone with the local council. Thank you Mark

5 Tony Fitzgerald 8th Mar 2023

Marie made the whole process a much easier one with all her wonderful support to all family. Our first experience of a direct crematorium, but Marie guided us through with empathy and kept us informed throughout. Our heartfelt thanks go's to her, a credit to the organisation. Sue Fitzgerald

5 Gillian Kempton 4th Mar 2023

Very pleased with the service we received from South West Cremations. I would certainly recommend them to anyone considering a direct cremation. I felt very reassured that my mother would be treated with respect from her collection from hospital to the delivery of ashes to my home. Thank you to Mark and his team.

5 kris Backhouse 3rd Mar 2023

The most wonderful help, guidance and kindness from Mark Robson who navigated me through every step of our direct cremation for Simon.
Nothing was too much trouble and every question was answered swiftly. Professional yet personal, he made me feel like he was an old friend giving advice and comfort through a sad time.
Although we are located miles away he made me feel totally involved, and that distance wasn't a problem.
We now have our Simon home for a scattering of his ashes, and I can't thank Mark enough.
Thoroughly recommend.

5 Sharon mcMillan 2nd Mar 2023

Wonderful and compassionate help from Mark Robson and his team dealing with the cremation of my step father David. We couldn’t have asked for a better service, They were very kind and prompt to answer any questions. Beautiful crematorium in the country. Felt very peaceful. Thank you Mark to you and your team. 

5 Elizabeth Vinton 12th Feb 2023

Professional, thorough and reliable.

5 Doug Godrey 9th Feb 2023

A great service which gave confidence in things being done as agreed. Would recommend to others and consider this arrangement for myself.

5 Lynn Lathwell 27th Jan 2023

I can not thank mark enough. From the first point of contact to the last he was absolutely amazing. So kind, thoughtful and took care of everything. No one likes a funeral but as funerals go mark helped us say our goodbyes with the up most respect and care. Direct funerals allowed us to make our goodbyes intimate and personal taking all the fuss and worry away.

5 Nick Pace 26th Jan 2023

Excellent, thank you.

5 Andrew Parsons 2nd Dec 2022

Excellent service very helpfull and friendly making a difficult time easier