Co-op Funeralcare, West Bridgford

5 Teresa Watson 8th Apr 2024

Excellent professional service in the weeks before and at the funeral. 

5 Alan Smith 19th Mar 2024

From the first telephone call, all the way through I was aided through the challenges of arranging my wife's funeral. The care and attention given resulted in a perfect service of Thanksgiving.

5 Andy Fletcher 18th Mar 2024

Lovely, caring staff from beginning to end.

5 Joanna Kneale 11th Mar 2024

Can only say outstanding service from the team, handling everything in a compassionate and sensitive way. Very professional throughout and during the service, which was perfect. 

5 Stephanie Kareen Mckenzie 26th Feb 2024

Appointments were timed to a reasonable length. they were direct to the point not dragging out the process. Although a very sad time, they kept it focused on the business aspect without being unaware of how emotional these things can be.

5 Lisa Williams 26th Feb 2024

Our funeral director was able to fulfill our wish of having a more relaxed, less formal service with many of the ‘ceremonial’ parts removed. This reflected our dad and made the service individual.

5 Tony Shreeve 19th Feb 2024

Professional, friendly and supportive.

5 Peggy Davis 19th Feb 2024

Very sensitive, caring and compassionate. The celebrant was very good, all staff were extremely professional and made a traumatic occasion that much more bearable. From the collection of my father from his home to the final cremation, all was smooth, gentle and caring.

5 Margaret Dodsworth 12th Feb 2024

Absolutely superb people, Kerry, Emma and especially Anna, all of them caring, kind and sensitive to your needs.
I will never be able to thank them enough for the way they helped me deal with
a totally unexpected problem They were wonderful and their funeral director,
Manny, turned an event we were dreading into a beautiful, never-to-be-forgotten
day.

5 Sue Pick 5th Feb 2024

The staff were lovely, attentive and professional. Nothing was too much trouble

5 Shena Willson 5th Feb 2024

The funeral the coop arranged was excellent for our needs.

5 Karl Lewis 15th Jan 2024

Dad’s funeral was very well managed and a fitting send off. Good tribute by Phil the civil celebrant.

5 Paul Clarke 8th Jan 2024

The funeral went very smoothly and all the key elements happening according to plan and to the times discussed and agreed before hand. The funeral director on the day was helpful is unobtrusively pointing out the steps to follow and their tone was perfect for the occasion.

There are some tiny nitpicky things that could be improved (more clarity over timing and access to the webcast - a e-fact sheet for example could have been helpful and earlier clarity about numbers of pallbearers required and lack of mixing staff with family members earlier would have saved a little last minute re-organising in the last 24 hours). Overall though, the team was brilliant (especially considering the office was undergoing renovation and the service was one of the first days after the Christmas and New Year break) and wouldn't hesitate to recommend to others. Thank you.

5 Lynette Stones 8th Jan 2024

I’d just like to express how impressed I was with Emma Martin at West Bridgford branch who helped me and my sisters arrange my mums funeral. 
Emma shows huge empathy and compassion.
Nothing was too much trouble for her and always answered questions query’s promptly.
Also Anna who was our funeral director on the day, she was kind and made an incredibly emotional experience run as smoothly as it could by removing any additional stress. 
I can’t thank them enough xx

5 Adrian Hatchett 2nd Jan 2024

Everything went smoothly & as well as can be expected. Many thanks.

5 Pauline Morledge 2nd Jan 2024

All the staff were very helpful, respectful and professional would recommend them .

5 Atika Kapila 2nd Jan 2024

The whole team at Coop Funeral Services, went above and beyond, to ensure that my mum's service was a peaceful and respectful one.
They were sensitive, thoughtful and professional throughout the process, which was obviously a difficult time for the family.

5 Steve Hawkins 18th Dec 2023

A big thank you to Emma and the team at West Bridgford/Keyworth. The attention to detail in the planning and compassion with which everyone worked, led to our mum’s funeral being a beautiful day of commemoration and a fitting celebration of her life. 
Steve and Andy

5 Trevor Armstrong 11th Dec 2023

I don't think you could better the service you gave us
All the staff at west bridge ford and keyworth were very helpfull

5 Sharon Rose 4th Dec 2023

Caring kind xxxx

5 Ingrid Corbett 27th Nov 2023

Our family could not fault the guidance and kindness we received from your West Bridgford branch for my mother’s funeral.

5 Peter Minns 21st Nov 2023

Very well organised funeral services would recommend 
CO OP to any one well done to all the staff and people involved 
21 / 11 / 2023 
Mr P Minns 

5 Mihaela Boghea 21st Nov 2023

Excellent service, highly recommended

4 Deborah Culverhouse 20th Nov 2023

I was dealt with in a kind and compassionate way but my overall feeling was that the office was understaffed. It was difficult to get through on the phone and I think the volume of work meant that minor errors occurred. 
One day we drove to the office as had been unable to get through on the telephone. Emma was completely on her own but was especially impressive. She gave us outstanding service & dealt with everything efficiently & with a smile. 
I wouldn’t be critical of any member of staff as I think they were trying to do their best but maybe some system/organisational changes are required. 

5 Robert Wall 16th Nov 2023

Kind and compassionate