Co-op Funeralcare, Mapperley

5 Sue Congreave 10th Apr 2024

Thank you to all concerned. You conducted my sisters funeral with compassion, care and sympathy. We, as a family were impressed with everything. Tim, our celebrant listened to everything we spoke about and captured Chris to a tee! We all thank you for your care of our lovely Christine. xx

5 George Palmer 20th Mar 2024

Very professionally organised, with care and
Understanding ,many thanks to Chris and Melissa.

Pauline-George Palmer

5 John Welsh 11th Mar 2024

Melissa and her team were really compassionate, caring and thoughtful.

From the first call from Melissa a few days before Mums funeral, i knew Mum and everyone was in safe hands . 

4 Jayne Pearson 4th Mar 2024

All the arrangements went very well apart from the music I had chosen. The specific tracks I had requested were not played, same songs wrong versions. Two of them were very different and one had different words to those printed in the service sheet. Upsetting.

5 Lester Woodward 27th Feb 2024

Excellent, it all went very smoothly, celebrant was fantastic, emotional with great reverence, couldn't have wished for anything better.

5 Ann Lowther 26th Feb 2024

Very caring and sensative on occasions .

5 Malcolm Holland 6th Feb 2024

Very helpful and informative with essential facts required. Helped me through the whole process very professionally.. Thanks.
Malcolm Holland

5 Vanessa Gent 5th Feb 2024

Very helpful and efficient in guiding us through the process.

5 Rhys Davey 22nd Jan 2024

Everything was handled with empathy and we were allowed to take our time with certain decisions. Nothing was too much trouble.  The day of the funeral was also dealt with exactly how we wanted. 

5 Brian Fewkes 13th Nov 2023

hi,i would like to thank you all for the service of my brother.i felt very comfortable and free from stress.excellent.brian

5 Kenneth Green 8th Nov 2023

Everything went smoothly on the day, and the staff were very nice and respectful. Unfortunately the office staff sent me a 3 page letter dated the day of the cremation. On page one they told me I should pay £3960 by 23/11/2023. This came as a shock as I had paid the full amount 2 weeks before the funeral. Page 2 was a breakdown of the bill.page 3 showed that I had paid in full and they owed me £15. As you can imagine I found this letter upsetting and rather spoilt the good work that had been done until this time.
Ken Green

5 Julie Gamble 23rd Oct 2023

Excellent service and communication,Mapperley branch staff very proffesional putting you at ease and helping to relieve the stress of the occasion. last but not least Tim Cobb the funeral celebrant was fantastic.Very many thanks to you all.

5 Chris Teasdale 23rd Oct 2023

Excellent and supportive through a hard and distressing time. Showed complete empathy from first day.

5 Susan Hamlin 17th Oct 2023

Everything was dealt with extremely professionally and with a lot of care and attention to the family. I would one hundred percent recommend them. Nothing was too much trouble they helped make a very sad day bearable. Thank you so much.

5 Sara Dixon 25th Sep 2023

Provided a lovely service. Very professional,curtios. Helpful. Caring. Made a very sad day lovely.

5 Lynn Thomson 29th Aug 2023

All involved were very caring, professional and supportive people who really made these awful set of circumstances easier to bear. They were so understanding and it really felt as if no request was unusual or too much. It came across on a very personal level which meant so much to us.

5 Graham Thraves 21st Aug 2023

The service was excellent very professional polite so thankyou

5 Darren Clarke 14th Aug 2023

It was a dead good send off! The staff where very respectful and accepted my sense of humour as my way of coping, good by love you mum

5 Anthea Broughton 10th Jul 2023

My family would like to say a big thankyou for mums grandmas send off your staff were very pleasant and respectful and the whole service from start to finish was 5 star mum would have been very happy  A big thankyou for everything x

5 Cassandra Stone 2nd Jul 2023

Both Michelle and Chris were very kind and helped to make the experience bearable.

5 Deborah Leahy 27th Feb 2023

Excellent service thank you For making it so special 

5 Kerry Bradley 20th Feb 2023

Very friendly and helpful 

5 Jackie Bingham 6th Feb 2023

Excellent service from start to finish. We were looked after very well

4 Susan Staples 6th Feb 2023

On the day everything went very smoothly. I was glad that Marissa, the undertaker, was there.,

Before hand, I purchased a cardboard coffin online and that all went well. I was unable to decorate the coffin where and when I was initially told, and gave up due to tiredness.

I wasnt ablae to see my mum's body as soon as I'd wanted. I think it was due to high demand at the time.

5 Theodore Stickley 16th Jan 2023

I recommend this service as the team were friendly, sensitive and professional.