A.W. Lymn is a family-run funeral director firm serving bereaved families from Edwalton, Tollerton, West Bridgford and other communities around the Nottingham area.
Latest Verified Reviews
David Walton21st Mar 2021
Thank you for the sensitive way you handled our father’s funeral
It felt vey personal despite the difficult times
David Walton
Frank Mitchell20th Mar 2021
The service was in general very professional. However I think the lead person could have been more proactive in the detail organization over the phone. Answers were always forthcoming but only as a result of specific enquiries, which at stressful times such as bereavement are not always obvious to the client.
I understand the restrictions imposed by the Covid virus, which makes the telephone contact vitally important to ensure things are not missed or overlooked.
I make these observation in a constructive way, not as a complaint
Anita Thompson16th Mar 2021
The way that we were dealt with from the beginning up until the actual funeral was extremely poor. There was a total lack of communication from the staff in the West Bridgford office. I cannot go into detail as it is too painful to discuss. I have registered an official complaint.
Established in 1992 and located at Rutland House, A.W. Lymn's West Bridgford office is run by funeral director Andrew Brown, with the assistance of funeral arranger Samantha Alla-Mensah. Edward Martin is the Senior funeral director for the south area and is also based at A.W. Lymn's West Bridgford Office
The branch includes two visiting rooms and a family rooms There is parking space to the back and front of the building.
The office is open Monday to Friday, from 9 am to 5 pm and on Saturdays, from 9 am to 12.30 pm. You can also get assistance at any time of the day by calling the telephone number and we will arrange an appointment at your convenience.
The branch covers all of West Bridgford and its surrounding area including Bradmore, Bunny, Compton Acres, Edwalton, Gamston, Holme Pierrepont, Keyworth, Tollerton, Widmerpool, Wilford, Willoughby on the Wolds, Wymeswold, Wysall and beyond.
Former president of the National Association of Funeral Directors, Nigel Lymn Rose, is a director at A W Lymn The Family Funeral Service, along with his sister Jackie and his son Matthew.
Thank you for the sensitive way you handled our father’s funeral
It felt vey personal despite the difficult times
David Walton
Chloe Lymn Rose replied
We are glad that despite the difficult circumstances you were treated with sensitivity throughout and received a personal service. Thank you.
4Frank Mitchell20th Mar 2021
The service was in general very professional. However I think the lead person could have been more proactive in the detail organization over the phone. Answers were always forthcoming but only as a result of specific enquiries, which at stressful times such as bereavement are not always obvious to the client.
I understand the restrictions imposed by the Covid virus, which makes the telephone contact vitally important to ensure things are not missed or overlooked.
I make these observation in a constructive way, not as a complaint
Chloe Lymn Rose replied
Mr Mitchell, I was glad that I was able to personally oversee this funeral for you given our mutual friend and would thank you for this kind and balanced review. The current pandemic has made funeral arrangements very different to what we are used to and it is certainly more difficult to discuss all the elements of the service in a telephone call rather than during a face to face arrangement conversation. We have however taken your comments on board and will ensure that we learn from them. Thank you again, Jackie Lymn Rose.
1Anita Thompson16th Mar 2021
The way that we were dealt with from the beginning up until the actual funeral was extremely poor. There was a total lack of communication from the staff in the West Bridgford office. I cannot go into detail as it is too painful to discuss. I have registered an official complaint.
Matthew Lymn Rose replied
Mrs. Thompson. Thank you for getting in touch and sharing your concerns with me about communication between the West Bridgford Office and yourself. I am grateful for the time you have spent going through the detail, and very pleased to hear you describe the funeral on the day as being perfect. Thank you.
5Margaret Belcher8th Mar 2021
Very helpful
Chloe Lymn Rose replied
We are glad that you were pleased with all that we did to support you, thank you.
5Diane Michelle Davies7th Mar 2021
We recently used Lymms for our Mums funeral. From start to finish, they were amazing, they made a difficult time so much easier. The support with all aspects of the planning, from preparing the service leaflet , to ordering the flowers, was aided by Courtney, who did an amazing job.
Chloe Lymn Rose replied
Thank you for this lovely review. I am glad that I made your experience as easy as possible through this difficult time. Courtney.
5Kelly Ritchie2nd Mar 2021
I cannot thank everyone at Lymns enough, their care, respect and professionalism has been incredible. At such a sad and difficult time, we have been able to completely rely on Lymns. Andrew has been amazing, special thanks to him.
Chloe Lymn Rose replied
Having known Bianca when she was younger it was a real honour to be asked to assist you with the arrangements and I am glad that I was able to help you provide a suitable tribute to her. Thank you, Andrew.
5Jill Carrol1st Mar 2021
A sensitive and considerate service from beginning to end: all factors were tactfully taken into consideration throughout, culminating in a beautifully apt funeral for Mum.
Thank you.
Chloe Lymn Rose replied
I am very happy I was able to help in making the day a suitable tribute, especially during these difficult times. Thank you, Andrew
5Karl Timmins17th Feb 2021
Considering the constraints due to Covid, Lymn's did a wonderful job *****
Chloe Lymn Rose replied
We are glad that we still did a wonderful job despite the current restrictions and we are grateful to you for taking the time to leave this review. Thank you.
5Colin Snape15th Feb 2021
Very pleased with all the funeral arrangements and their overall management.m
Chloe Lymn Rose replied
We are glad that you were pleased with all we will did to support you through this sad time. Thank you.
4Elaine Taylor13th Feb 2021
We were very impressed with the help we received in the planning of the funeral and the dignity and professionalism all displayed at the actual service whilst also putting us at ease and ensuring we all knew what to do at the time.
Chloe Lymn Rose replied
Thank you for your very kind review. We are glad that you were pleased with everything the team at West Bridgford did for you and that you were treated with dignity throughout. We are however sorry that you were disappointed with Wesley media and the webcast of the service and that this has reduced your overall rating of the funeral to 4*.
5Melvyn Spicer30th Jan 2021
Good, reliable and caring service from a reputable firm.
Chloe Lymn Rose replied
We are pleased that we lived up to our reputation by offering a good, reliable and caring service, thank you.
5Andy Kettles28th Jan 2021
There support and professionalism by the AW Lymn’s team in West Bridgford and others involved in this difficult time has been fantastic. They definitely made it easier and helped give the best send off for our father that was possible in Lockdown. I would recommend and will be in touch again with them when appropriate. I would like to say a big thank you to Andrew and Gaynor plus the rest of the AW Lyms team involved in my father’s funeral. Andy K
Chloe Lymn Rose replied
We are glad that we were were able to make things a little easier for you and could help with both a visual tribute and webcast to assist giving your Father as good a send-off as possible during these difficult times. Thank you from all the team at West Bridgford.
5Rachel Sheach7th Jan 2021
Professional, yet friendly and approachable. Andrew at West Bridgford office led me through organising my mother’s funeral and Nigel and his team assisted us flawlessly throughout the event. Could not have asked for more!
Chloe Lymn Rose replied
I was very happy to help you and your family through this difficult time and I am grateful to you for taking the time to leave this kind review. Thank you, Andrew.
5Emily King18th Dec 2020
Polite, professional and caring throughout the whole process.
Chloe Lymn Rose replied
We are glad that we were able to help you through this difficult time and we thank you for your kind words.
3Christopher Truswell23rd Nov 2020
On reflection, although the day of the funeral service went well, the elementary mistakes in the funeral director’s administration procedures leading up to it, should not have occurred.
Nigel Lymn Rose replied
Chris, I am pleased that “The day of the funeral service went well” and that this will be the part of our service that you will always remember. I am so sorry that prior some content of an email was missed by our funeral arranger and although this resulted in a lower appraisal of our service than it would otherwise have been I am just grateful that the omissions were actioned in time for the funeral. It was very nice of you to mention to my colleagues that you remembered us camping together in the Lake District even though we have not met for over fifty years. Thank you.
4Simon Johnston16th Nov 2020
Excellent, but the green death cert form went missing within Lymns, and when we met the hearse in our cars in front of the West Bridgford shop/office, the Lymn van was parked in the way so that "assembling" our cars was awkward.
Chloe Lymn Rose replied
We are glad that everything was excellent on the day and that you were particularly pleased with the Rolls-Royce Hearse used on the funeral. It is unfortunate that you felt the green certificate had been misplaced, this was not the case it was just that these arrive at our head office and with COVID restrictions in place limiting in person visits to our offices these can take a day or so to arrive at the correct branch. Finally we are sorry that one of our vehicles was parked in the client parking at the front of the office. We apologise that this negatively impacted upon your day but thank you for bringing this to our attention so that we can address it with the staff members involved. We do appreciate you taking the time to leave this review and are glad that overall you were pleased with everything that Andrew and his team did for you, but if there is anything further you would like to discuss with us then please do feel free to get in touch. Thank you
4Pamela Fairbanks9th Nov 2020
Professional and helpful with gentle guidance through funeral process
Chloe Lymn Rose replied
Thank you for your kind words regarding the gentle guidance and professional help given by Andrew during this sad time. We are only sorry that the restrictions in place due to COVID meant that we were unable to offer all of our services or to meet with you in person until the day of the service and that this detracted from the overall standard we were able to provide. Thank you.
5Louise Elwell3rd Nov 2020
Thank you so much. The day itself went very smoothly with no effort on my part, on a very emotional day.
All individuals who I dealt with through out organising of the day were extremely helpful and supportive. The minister also gave a very good service and was a great guide and support.
Chloe Lymn Rose replied
Thank you for your kind words about the service from both Andrew beforehand, who took things out of your hands for you, and Mark on the day who ensured everything ran smoothly. We are also pleased that you were happy with the service given by Chris Daykin.
5Janet Grauberg2nd Nov 2020
The team at Lymn's West Bridgford were really excellent. They were compassionate and empathetic as well as professional and knowledgeable. They went the extra mile to accommodate our requests and kept us informed at every stage. They took away a lot of worry at a difficult time.
Chloe Lymn Rose replied
We are glad that our team went the extra mile to ensure you were able to create the service you wanted for Eva and we thank you for your kind words about the compassionate, empathetic, professional and knowledgeable service they offered.
5Christopher Barnes18th Oct 2020
Excellent service at all times and thank you
Chloe Lymn Rose replied
Thank you for the kind comments and high appraisal of the services we provided at this sad time. It was fortuitous that you found that you knew Andrew at our West Bridgford office and I am pleased that this helped. Thank you. Nigel Lymn Rose
5Joanna Everington16th Oct 2020
Very helpful and supportive throughout. Professional staff.
Chloe Lymn Rose replied
We are glad that you found Andrew and his team to be helpful and supportive throughout and he joins me in thanking you for your kind words.
5Chris Hoyle7th Oct 2020
Excellent service throughout thank you
Chloe Lymn Rose replied
Thank you for your kind words, we are glad that the remote systems that we introduced as a result of COVID made the arrangement process easier for you as you were not local to Nottingham.
5Amreesh Mishra31st Aug 2020
Andrew was extremely helpful all the way through the process and supported the family all the way through this tragic time. We are all extremely grateful
Chloe Lymn Rose replied
I am very pleased I was able to help you through such a difficult time and that you felt well supported. Thank you, Andrew.
5Dympna Rimmer29th Aug 2020
A quality service from start to finish.
Chloe Lymn Rose replied
Thanks you for your high appraisal, we are pleased that you were satisfied with all that we did for you.
5Marion Ashby9th Aug 2020
Very professional. I can't thank them enough for all their care and support.
Chloe Lymn Rose replied
Thank you for your kind words, I am glad that we were able to sort the service for you before family commitments made this difficult. Andrew.
Thank you for the sensitive way you handled our father’s funeral
It felt vey personal despite the difficult times
David Walton
Frank Mitchell20th Mar 2021
The service was in general very professional. However I think the lead person could have been more proactive in the detail organization over the phone. Answers were always forthcoming but only as a result of specific enquiries, which at stressful times such as bereavement are not always obvious to the client.
I understand the restrictions imposed by the Covid virus, which makes the telephone contact vitally important to ensure things are not missed or overlooked.
I make these observation in a constructive way, not as a complaint
Anita Thompson16th Mar 2021
The way that we were dealt with from the beginning up until the actual funeral was extremely poor. There was a total lack of communication from the staff in the West Bridgford office. I cannot go into detail as it is too painful to discuss. I have registered an official complaint.
