Hayley Owen Funeral Services York

5 Jurgen Julius 26th Feb 2024

I highly recommend Hayley Owen. From calling them in the very early hours to advise of my Mother in Law's passing, to organising the funeral and suggesting the perfect celebrant. Everything was taken care of by Haley Owen and costs were transparent. Nothing was too much trouble. A special thanks to Garry from Hayley Owen and Steve Emmett the Humanist Celebrant.

5 Alma Beavers 20th Feb 2024

Thank you to Hayley Owen & her team for helping our family plan my dad’s funeral. At the most difficult times in our lives we were made to feel at ease. Everything was perfect from start to finish. Thank you 🙏 

3 Brian Henderson 16th Feb 2024

Apart from the fact that you have addressed the email to Brian who is actually the Solicitor and not me everything went ok. I was worried when the Theresa was stuck in traffic and nearly late for the funeral which has put me off using someone who lives outside York. I would probably use a local vicar next time. 

5 Jacqui Ellis 16th Feb 2024

Nothing to much trouble. Great staff good listeners went the extra mile to make sure things were perfect on the day. I can’t praise Haley and her team enough for the way they handled my husbands funeral. 5 Star service Thankyou

5 Andrew Godfrey 10th Feb 2024

We have used Hayley Owen Funeral Services on a couple of occasions over the last few years. We have found her and staff to be very supportive and friendly. On both occasions we were very satisfied with everything. I can throughly recommend them. 

5 Nicky Cordwell 31st Jan 2024

We phoned them out of the blue one evening, as my nan passed away at home, even from the first moments on the phone they were understanding, compassionate and caring. Throughout the entire process nothing has been too much trouble or too much effort. They explained the process and paperwork simply and without them we would have been lost - can not recommend them highly enough

5 Jacqueline Kendra 30th Jan 2024

Hayley Owen Funeral Services give a warm friendly service at such a sad time. They have looked after my Dad's funeral and recently my Mum's. I would highly recommend their services to anyone.

5 Wendy Morris 22nd Jan 2024

Hayley Owen and team are very caring and compassionate. They were always there to answer any questions. My Mum's funeral was everything we had asked for.
Thank you for helping us through a sad time.

5 Jane McArthur 22nd Jan 2024

Hayley and the team have been wonderful throughout the process of us saying goodbye to our loved one.

Hayley has such a calming energy and was a comfort to the family both on the phone and in person. We had to arrange the ceremony over the Christmas period and even on non-working days she went above and beyond to answer our questions, queries or concerns quickly and with such a gentle demeanour, thank you Hayley, we really appreciate you and you should be proud of your team and the services you offer.

Communicating with the reception staff was also a breeze, they too answered any questions calmly and efficiently, so thank you to Beth and Amy in particular for that.

Lastly, we decided quite late on to have a family led service without a celebrant and Gary was wonderful in reassuring us that he’s be on hand during the ceremony in case we needed him, it was really appreciated to have such a grounding presence and it allowed us to relax into the ceremony, which went perfectly. Gary also came to the house to go through ceremony preferences early on in the organisation process and was very calm and respectful, so thank you very much, Gary.

I’m sure there are also team members working behind the scenes that we didn’t have direct contact with who also played a role in looking after, transporting and organising the whole process and to you we also, as a family, extend our thanks

To anyone in the York area looking for a funeral directors I would highly recommend Hayley Owens and the team, they handled everything with such grace and respect and flexibility. They’re exactly the team you would hope for when the time comes to honour and celebrate the life of a loved one.

5 Steven Brewer 21st Jan 2024

I can highly recommend Hayley Owen having recently handled the funeral of my father.  Very compassionate, always accessible and took care of everything for us at a time when this was the last thing I wanted to think about.  The funeral. service would have made Dad proud.  A great family owned business.

5 Jan Screeton 21st Jan 2024

Hayley Owen and her team were excellent from the start. They turned out in the late evening to collect my Dad and kept us informed all the way through. As they have a wealth of experience they were able to guide me and my family with the arrangements, always with options and all sensitively communicated. I have every faith and lots of appreciation for the services of Hayley Owen Funeral directors and would absolutely recommend them to anyone!! 

5 Joan Sheehan 20th Jan 2024

Very professional, guiding through the process sympathetically at a stressful time. Any questions were answered quickly and from start to finish we were pleased with the service.

5 Dianne Crosby 14th Jan 2024

Wonderful, understanding and very helpful during a difficult time. Highly recommend Hayley’s services

5 Colin Dinnie 14th Jan 2024

My wife passed unexpectedly and the whole process of making the funeral arrangements was a daunting prospect.

Fortunately, I chose to use the services of Hayley Owen and from the very first conversation over the phone with Patience, I was put at ease.

Our subsequent meetings and conversations were held with empathy and professionalism, but without feeling overbearing or patronising at any point. These conversations dealt with sensitive topics, but at all times, they were discussed respectfully and thoroughly.

The practicalities were explained clearly so I had a clear vision of how things would be on the day of the funeral and they worked out perfectly.

I have absolutely no hesitation in recommending the services provided by Hayley Owen.

4 Sarah kocinski 12th Jan 2024

Beth was always very helpful and dealt with the funeral plans efficiently, despite a couple of issues that arose during the planning.

5 Ian Pfuger 11th Jan 2024

We asked Hayley Owen to conduct all the service arrangements for our mother's funeral and they were excellent in every aspect of care and planning for the service. Our immediate contact was Beth, and she went above and beyond giving valuable advice and guidance to make the day run smoothly.
On behalf of my brother and sister, I cannot thank Beth and Hayley Owen enough and would recommend them to any family requiring their services.

5 Neil Hutchinson 11th Jan 2024

I’ve used Hayley Owens Funeral Services twice now and Hayley and team provided a very professional service in both occasions. No hesitation in recommending.

5 Gail Winton 11th Jan 2024

They were very helpful, understanding, dignified and efficient. They carried out our wishes perfectly.

5 Amanda Tate 11th Jan 2024

From start to finish the team was incredible and made this awful time as stress free as possible. I’m so glad I was recommended Hayley Owen’s from my friend. The staff were all so kind and professional. Once again, thank you for everything!

5 Kelsey Mcintyre 11th Jan 2024

Outstanding service from start to finish. Very pleased. Thank you, Hayley and all the team.

5 Amy Miller 11th Jan 2024

I just want to say thank you to Hayley Owen and especially Beth for helping me with my dads funeral, it was by far the worst time of my life but i was always made to feel comfortable and never felt like a pain with any last minute changes i needed to make. Everything was absolutely perfect and i couldn’t have asked for more, thank you so much from the bottom of my heart and i will always be grateful for everything Beth did for me and my family!

5 Brian Snowden 2nd Jan 2024

Great the best 

5 Susan Clayton 1st Jan 2024

I would definitely recommend Hayley Owen. Everyone I met or had contact with was kind, courteous and respectful. Questions were answered promptly and everything went smoothly on the day. I was very grateful that they had been recommended to me.

5 June Gray 21st Dec 2023

The funeral was conducted with dignity and exactly as was requested to celebrate Robin's life and times as requests.The celebrant was easy to talk to and delivered our thoughts reflections on my husband very precisely and his achievements..

4 Ian Tarbet 21st Dec 2023

Very professional throughout.