Roseberry Funeral Services, Guisborough

5 Anthony Harker 3rd Aug 2023

Amazing service by all the guys at Roseberry. Couldn’t have asked for more kindness and consideration.

5 Louise Chapman 14th Jul 2023

I cannot thank Roseberry Funeral Service enough arranging mum’s funeral was never going to be easy,  all the family were always going to be sceptical of which funeral home mum would rest at as of course we wanted nothing but the best. After  deciding we would go with Roseberrys’ from a recommendation we then made that dreaded call and spoke to a lady called Michelle and from that moment we knew mum was going to be in the right hands and I instantly got a feeling of relief, Michelle was amazing she talked me through everything in detail and assured me mum would be in the best possible care. Leading up to the funeral day Michelle and the team couldn’t do enough for me and our family  the support was impeccable. The care and attention towards mum was just outstanding. The day of the funeral was always going to be hard but beside a hugely attentive professional team and attention to detail the day went smoothly and the service was beautiful which we took comfort from.
We can’t thank your company enough and would highly recommend this independent company to anybody going through a bereavement. 

5 Susan Silk 2nd Jul 2023

Very caring and helpful staff who were able to explain and guide me through the sad stages following a bereavement. Having arranged a prepaid funeral plan for a loved one, they were able to let me go above and beyond what I thought would be allowed to do. I can recommend them to anyone having to go through this very sad time.

5 Alison Brown 13th Jun 2023

The staff at Roseberry Funerals were very supportive and professional during our time of loss. They took all the stress and pressure off us when we were lost and confused what to do. Even after the funeral the support didn't end. We were kept informed and involved with everything. Nothing was too much trouble. Comforting drinks offered with a genuine care for everyone, their passion to maintain the dignity of my nan was comforting and very much appreciated.
I would highly recommend this funeral directors to anyone who wants a personal touch. They made the whole process as easy as could be. Thanks you.

5 Graham Welch 13th Jun 2023

I can not thank Roseberry Funeral Service enough. From the moment I rang Graham the funeral director was supportive; caring and there every step of the way for me and my family He carried out all of our wishes and always listened to how and what we wanted for the service. On the day of the funeral he walked in front of the hearse, was there for us as we were not sure what to do. All the staff were so professional, polite and showed us the upmost respect. The service went perfectly just as we wanted. We would highly recommend Roseberry Funeral Service and their staff.

5 Stephen Thomas 8th Jun 2023

I have to say that from first meeting Michelle and team, I knew I would be in good hands. We had very specific requirements that needed to be carried out, but this was not a problem for Michelle. When we visited the Chapel of Rest, I was really apprehensive about going in to visit as I had never done this before. Michelle told me what to expect, calmed my nerves, made me a a cup of tea and sat in with me for a while. I was absoloutely over the moon with how Martin looked. The day of the funeral was just beautiful. Everything I asked for I got (and more). She really did go above and beyond. Michelle and team at Roseberry, thank you. Thank you for getting me through this difficult time. Thank you to the staff who came to the house at 3am in the morning. You all are incredible. Xxx

5 Alison Wood 3rd Jun 2023

I am compelled to share this review in the hopes of sparing others from enduring the distressing ordeal that my family experienced during an already difficult time in our lives. The level of aftercare provided by Roseberry Funerals was shockingly substandard and showed a profound lack of respect for the memory of my late brother, whom we sadly lost in February. Initially, the funeral arrangements appeared satisfactory, and our family had nothing but praise for their services. However, immediately following the service, we were thrust into a state of utter chaos. To our disbelief, we were handed my brother's lock of hair, war medals, and green beret in a carrier bag adorned with Peter Rabbit, which we found to be highly unprofessional and undignified, especially considering we had to safeguard these items during the wake. Another disheartening incident was the complete absence of communication for nearly four weeks, despite being assured that we would receive a call informing us when Chris's ashes would be returned to their care. Frustrated by the prolonged silence, we had no choice but to contact them ourselves to inquire about the expected timeframe, only to discover that his ashes had been in their possession just two days after the cremation. This significant delay was not only highly unprofessional but also deeply unsettling for our family. When we raised concerns about the lack of notification, we were pointed to the final invoice, which referred to Chris as an "item" and supposedly included the information. However, we found this explanation to be invalid since the letter was sent before Chris's cremation took place. Upon collecting my brother, our distress reached new depths as we were confronted with the sight of him in a flowery card box instead of the wooden casket we had previously paid for. Although the Funeral Director attempted to rectify the situation, she returned with a wooden casket bearing the wrong name. When we brought this issue to their attention, we were met with lies and falsely informed that, since Chris wasn't being buried, his birth name had to be displayed on the casket—an assertion that we later discovered to be completely untrue. Shockingly, not a single apology was offered to us at any point during this harrowing experience, even though the Funeral Director admitted to not verifying the correct details when getting the plaque engraved. As if our trauma wasn't enough, we were then informed that the Funeral Director had disposed of my brother's clothing without our consent. When we confronted them about this distressing revelation, we were met with further falsehoods, including the claim that his clothes were heavily soiled and that they had taken it upon themselves to dispose of them. We knew these assertions to be false, as the coroner confirmed that the Funeral Director had requested him to falsely state that the clothes were soiled, despite his own statement that they were not. This blatant lie not only further eroded our trust but also added to the deep degradation we felt upon learning that my brother's name had been wrongly associated with such actions, which we have evidence to prove as untrue. Furthermore, despite being promised a war memorial plaque at Redcar, no mention of it has been made since the conclusion of the service, further exacerbating our disappointment and dissatisfaction. I urge you to exercise caution if you are considering engaging the services of this funeral director. We deeply regret not selecting an alternative provider, as the entire experience has inflicted immense trauma upon our family

5 Craig Batty 15th May 2023

Would highly recommend Roseberry funeral service they all did amazing and couldn't thank them all enough

5 Glynnis Anderson 25th Apr 2023

They showed the greatest respect and sympathy taking over the whole process of arranging a funeral during a time of great sadness. They not only dealt with the funeral give great aftercare. Very greatful. 

5 Karen Storr-Simpson 17th Apr 2023

Michelle was so professional and supportive throughout, from meeting her for the first time to the funeral. Communication was brilliant, it made things so much easier. Visiting my Dad was in a lovely setting and he was in very capable hands which reassured us as a family. Every person we came in contact with at the Roseberry funeral services did them
proud. Thank you so much,  I will definitely recommend them to friends & family:) 

5 Philip Jones 15th Feb 2023

Roseberry Funeral services, wonderful, pleasant and understanding. Their professional, and sympathetic manner, were very comforting. And their willingness to go that little extra for your peace of mind with all arrangements however small or large. Was a huge load of our minds in our time of need. Very professional staff, Lovely people. And very well priced for all they offer. Would recommend them, always. My booking is made.

5 Susan Hall 15th Feb 2023

However often you go through this scenario in your head, how you will do things for the person you have lost, nothing really prepares you and guidance, support is essential.  Graham and the Roseberry Team certainly provided this to us as a family.  

Although on a timeline re crem booking, there was no obvious push from Roseberry and we were allowed time to plan and grieve on our loss.  

Thank you all at Roseberry.  Families will be in good hands

5 Colin Gratey 15th Feb 2023

Very very good.at a sad time for all

5 Suzanne Eagling 29th Jan 2023

Helped us every step of the way. Nothing has been too much trouble. Very professional and Michelle has absolutely amazing.

5 Jeff Rudd 2nd Jan 2023

A professional friendly service from start to finish. They listened to what we wanted and provided it to a tee. Used a local celebrant who told my Dads story and got it just right.

5 Gillian Clarke 5th Dec 2022

Excellent service
Lovely caring staff
Very professional
Can't thank enough

5 Colin Reynolds 7th Nov 2022

From the bnginning to the end all our needs were catered for. Thanks to Graham, Marie had a wonderful celebration of her life.
Leading up to the funeral Graham went above his remit to answer rapidly any questions we had.
The whole family gives Graham 6 Stars.

Thank You, Colin, Mark and David.

5 Jenny Gilby 5th Sep 2022

So caring and made sure everything ran smoothly 

5 Deborah Gray 29th Aug 2022

Roseberry Funeral Services certainly made a difficult process so much easier which was much appreciated, particularly as I had to plan my family member's funeral from abroad. All of the staff were very compassionate, knowledgeable, easy to talk to and friendly. The minister they chose for the funeral service was a perfect match for our needs. Everything ran smoothly, respectfully and efficiently on the day. I wouldn't hesitate to recommend Roseberry to others.

5 Maxine Rowe 18th Jul 2022

Thank you so much Michelle and your team for your excellent professional service. As a family we felt very well supported throughout the planning and actual funeral services.My mum had wanted to choose a local firm and we much preferred the personal touch that your company provided. You and your staff could not have been any more helpful and we  are so grateful that you made an extremely difficult time in our lives easier to bear. Many thanks.