Co-op Funeralcare, Coatbridge

5 William Smith 24th Apr 2024

Absolute disgrace the treatment that we received, Never open at times stated, nobody in their coatbridge office after 14:00, clearly states 09:00 to 16:30 Mon to Friday, abrupt staff member says that they need to get their signs updated!! Yet they take the front door sign off when their skiving off at 14:00 and put the sign back up next morning, frazer from the Airdrie office thinks this is funny! Sniggered twice when I was on the phone to him, I requested a basic funeral and was charged over £3800, the celibate turned up 10 minutes late and preceeded to use the deceased ex wife's name as another family member, he spoke for all of 2 min after his 10min lateness, just out from paying the final Bill and during this was gas lighted by Karen the employee saying that I swore at a.member of staff! I preceded to tell her that I swore within the conversation after he was sniggering down the phone, I had travelled up from London yesterday got their at 15:00, place was closed, during my phone call I asked fraser what did he find funny and he sniggered a second time to which I told him that this was not a laughing matter and that it was a fu..ing disgrace what was going on, trust me I will making a formal complaint to their head office, go elsewhere as the female Karen should not be in that establishment.

5 Gary Spiers 10th Apr 2024

karen at co.op was fantastic.

thank you to fraser the FD

and Ed who embalmed my mum

5 Mairi Lynch 11th Mar 2024

Felt very supported during this difficult time. Very good communication.

5 Janice Black 2nd Jan 2024

Excellent company to work with from carol right through to diane who gave the service for my dad. Would recommend the company x

5 Linda Cunning 18th Dec 2023

Your staff were amazin and made a sad time much more bearable, thanks to everyone especially Karen.

5 Said Afif 12th Sep 2023

Thank you so much for the wonderful service you provided for my late beloved wife Jacqueline mcgovern afif

5 Gemma Easton 7th Aug 2023

The team at coatbridge are just amazing. Used their services twice and would highly recommend to anyone

5 Elaine Drummond 28th Jul 2023

Karen, the CO-OP funeral director, was amazing. She listened to what we asked for, took note & made sure that on the day of the funeral everything went smoothly. Karen took great care of us & we can't thank her enough for everything she done for my wee lady Jean McCartney.

5 Craig Forrester Duguid 11th Jul 2023

Karen at Coatbridge Co-op was fantastic from start to finish. She very confidently helped us through the process with empathy and professionalism. She was very easy to talk too and gave us some great suggestions. On the day of the funeral Fraser and his team provided a very fluid and seamless service, this was much appreciated by all of us on a very difficult day.10/10

5 Kay Hannaway 19th Jun 2023

Excellent service from Karen. Helpful and kept informed every step of the way.

5 Graeme Berney-Edwards 28th Feb 2023

Superb service from Kathleen and the team - could not fault.
I would have no hesitation in recommending their services to anyone.

5 Kevin Mcbride 28th Feb 2023

Professional service throughout. Thanks to Michael and Kathleen.

5 Allan Kirkpatrick 27th Feb 2023

The staff were brilliant couldn’t help us any more than what they did would highly recommend them

5 Bobby Roberts 20th Feb 2023

So grateful for a truly professional, respectful and very approachable funeral service from start to finish

5 David Mallon 7th Feb 2023

Excellent support thanks

5 Christine Forsyth 30th Jan 2023

Our whole family would like to thank Kathleen and her team for the way they handled my father's funeral. Everything was done with compassion and the feeling that our family's needs were being put first.
An excellent service that I would recommend to anyone.

5 Anne Aitchison 23rd Jan 2023

Excellent service, especially Michael who went above and beyond for us at a difficult time. Whole team respectful. Would recommend without a single complaint. 

5 Robbie Muir 23rd Jan 2023

Thanks for all your help

5 Archie Gamson 12th Dec 2022

Kathleen and Emma at the co-op funeral home were perfect. Their empathy and professionalism at this difficult time was unmatched. They made everything easy to understand and for things we were unsure about wrote things down step by step and remained easy to contact throughout. We couldn't have made it through this time without them. Michael too was great on the day and very helpful guiding us. The service was everything we could have asked for and more - our beautiful mother and grandmother got the send off she deserved all thanks to all the staff there. Thank you all so much again!

5 Anna Garden 19th Sep 2022

Both Kathleen and Darren were very attentive and sensitive, offering appropriate levels of support when required. Kathleen made every effort to ensure that the wishes of deceased and our family were catered for. Highly professional service.

5 Robert Stewart 12th Sep 2022

I would fully recommend the Coatbridge branch
Very nice people and handled professionally, did our family proud

5 Angela Greig 15th Aug 2022

From the start of the plans to the day of Billy's funeral, the team at Co-op Funeral Care were really helpful and compassionate towards our family. They showed great professionalism and gave advise when needed. They looked after our loved one whilst in their care and we cannot thank them enough

5 Agnes Mcdade 15th Aug 2022

Staff were very caring and compassionate to the feelings of the entire family at this sad time Kathleen and Darren  in particular 

5 Anne-Marie Helm 1st Aug 2022

Great service lovely people to deal with
Very helpful in everyway

5 David Graham 18th Jul 2022

Staff were extremely helpful and efficient. They took great care of all of our needs and requests.