Co-op Funeralcare, Beith

5 Yvette Kelly 8th Apr 2024

Everyone was compassionate, towards the entire funeral party. Everything was well organised and ran smoothly. My mum would have been very happy with everything

5 Jean Murray 15th Mar 2024

The funeral was dealt with very well

5 Evelyn Ann Burns 4th Mar 2024

Thank you very much for all your help in organising a cremation and scattering of ashes in your beautiful garden of remembrance
It was so helpful and helped to make this a better experience

5 Caroline Murdoch 5th Feb 2024

Excellent service from start to finish .Our family can't thank them enough for the support Fiona at Beith gave us.

5 Thomas Nixon 16th Jan 2024

The whole funeral was carried out excellently.5 stars

5 Elaine Gribben 8th Jan 2024

Very helpful service and respectful interaction with both Fiona in the office and the Funeral Director, Ian. Everything on the day was exactly as we requested. Thank you!

5 William Monahan 21st Dec 2023

Everything turned out exactly as planned. The undertakers in the kind were kind and caring without being too intrusive. They looked after all of us. 
Everything was checked in a phone call the day before and they were happy to answer any questions we had. Of particular help were Audrey and Fiona in the Beith office, and Declan the undertaker on the day. We were in safe hands and I would recommend this service. 

5 Mhairi Allan 18th Sep 2023

Very pleased with service offered. All stress and anxiety was dealt with by Fiona with complete professionalism 

5 Anne Hill 26th Jul 2023

From start to finish the service was incredible and we appreciate very much the time and care taken throughout the process. Thank you so much x

5 Ingrid McRae 22nd Feb 2023

All staff were respectful, efficient and caring.  There was no part of the process that I can criticise, I would highly recommend. 

5 Margaret McNaughton 20th Feb 2023

Very helpful with requests

5 James Cumming 30th Jan 2023

From the first telecom to the actual service provided on the day of my dad's cremation was perfect, nothing was an issue and nothing was too much for them to sort. 

I was more than happy with the quality of the service provided. 

5 Jean Walker 23rd Jan 2023

Everything was handled very sensitively, from the initial contact to the day itself. The staff were all very helpful and explained the various stages of the process. Fiona was very approachable if I had any questions.

5 Irene Taft 7th Nov 2022

Fiona, Ian and the team could not have been more helpful in ensuring a very smooth process for my Mums funeral. They made a very difficult situation easier to navigate through and we thank them so much. 

5 Shella Pearce 4th Oct 2022

Very professional & personal service, everyone was helpful and nothing was too much trouble. The staff were friendly, sincere and respectful, making a very hard day more bearable.
Many thanks

5 Agnes McCallum 3rd Oct 2022

My sister and I found all funeral care staff helpful and respectful at this very sad time. Nothing was any trouble.

1 Alison Laughlan 20th Sep 2022

Following the passing of my father in law our family chose Co-op funeral-care in Beith as it was a small local branch. 

The initial meeting here with Fiona was fine albeit we felt that having chosen a direct cremation there appeared to be a lack of interest in the arrangements. 

Following the booking of the funeral I received at least one call per day, including the day immediately after the booking, asking for the payment to be made. For context the cost of the funeral was to be paid from my father in laws estate as is fairly standard practice however, per many things involving banks, does take some time. 

I then continued to receive numerous calls from Fiona ‘chasing’ payment and effectively using me as a go between and informing me I should be contacting the bank and have the payment expedited. The calls totalled around 12 in a little over a week.

I fully understand that a service was being provided and as such required to be paid however to effectively harass a family grieving the sudden loss of a close family member was upsetting and caused additional stress we did not need. 

The phone calls became more frequent and, per Fiona’s demands, I had done what I could with regards to contacting the bank who assured me the matter would be settled and I shouldn’t be concerning myself with matters which should have been dealt with by the Co-op directly per their procedures. 

My last encounter with Fiona, again following further calls, was a conversation where she was rude, patronising and insensitive. She continually spoke over me refusing to listen and made reference to the funeral having to be delayed through what she deemed as my fault. When I asked to be able to speak freely I was able to do so for only a few seconds before being met with an incredibly patronising and abrupt ‘can I speak now? CAN I SPEAK NOW’. 

I’m not sure if the Direct Cremation was what Fiona personally took issue with as it does not generate a high cost or if morally/personally she does not agree with these however the contact and experience I received following booking this was nothing short of deplorable. 

At an already difficult and emotional time the harassment and attitude we received from Fiona at the Beith branch caused no end of stress for myself and my family. Should I ever have the misfortune of losing another family member I would not go near Co-op in Beith. 

I would say that the contact we had following this with staff at Co-op in both the Irvine & Ayr branches was a far more positive experience. The area manager, Colin, and other team members at these branches were so gracious and empathetic. I only wish we had attended one of these branches from the beginning and avoided the unnecessary drama at an already painful time. 

5 Drew Musselbrook 30th Aug 2022

Empathetic, courteous and  helpful in ensuring all details are covered - Fiona was very professional.

5 Jennifer McLellan 30th Aug 2022

Fiona was very professional caring and nothing was a problem. Highly recommended

5 Gillian Mckenzie 22nd Aug 2022

Totally faultless from Fiona, to the undertakers. Very kind, caring and compassionate and helped so much make a very sad time more bearable 🥲

5 Marion Jamieson 8th Aug 2022

First class service, everything ran smoothly and Fiona Reid gave excellent help and advice

5 Dana Mcblain 18th Jul 2022

I can not thank the staff enough at the coop funeral care. They looked after my mum with dignity and respect. They made sure she looked beautiful before going to her last place to rest. Ian what can I say about Ian. What an amazing man. He looked after me on the day of the funeral spoke for ages on the phone the day before. Everything was perfect. I honestly can't thank everyone at the coop funeral care enough.

5 Kenneth Saboulis 11th Jul 2022

I would like to thank all at the coop for everything they done for my mum and family they made life a bit easier knowing they were doing all the arrangements all I can say at this time they are a brilliant service a big thanks too all

5 Lorna Harrison 23rd May 2022

Very kind & caring at one of the most hardest time in my life. 
Fiona was very helpful at the Beith Branch 

5 Isabel Campbell 17th May 2022

Thank you it was a lovely service and i would highly recommend.very professional