Thornalley Funeral Services, Swaffham

5 Sheila Van-Tongeren 10th Jan 2021

From the minute I phoned every member of staff was compassionate and courteous. I felt listened to and nothing was too much trouble. They kept me updated, provided all that I requested and the funeral itself was flawless. They contacted me the day after the funeral to see how I was and offer further support as required. Highly recommended professional yet personal family business.

5 David Oakes 2nd Jan 2021

They gave a first class service at this very difficult time. They were sympathetic, helpful and efficient. Couldn't fault the service they provided.

5 Kevin Lucas 2nd Jan 2021

This is the second time we have used Chapmans and Thornalley funeral services.
Derek and Nicola were extremely thoughtful and helpful throughout this stressful time and kept us informed at all times.
They gave both our Dad and now our Mum a nice send off.

5 Barbara Gipp 1st Jan 2021

Nicola our contact was the right mix of helpfull guidance ,sensitive and made sure our wishes were honoured whilst not being sickly which our family appreciated, this is a very professional company

5 Julie Haward 27th Dec 2020

Dave opted for a “simple cremation “ no service and basic coffin etc. Despite this the service received from Chapman’s and Thornalley’s was anything but basic. They were excellent throughout and  could not have been more supportive. I especially want to thank Nichola for her care and wonderful understanding. She really helped make a very difficult situation easier to bear. I highly recommend this Funeral Home. 

5 Deborah Davis 14th Dec 2020

Wonderful care throughout, 

5 Linda Bunce 12th Dec 2020

very professional, respectful and friendly staff. Nichola was immensely helpful with some of the decision making. I didn't realise there were so many versions of how great thou art! ☺️

5 Jeanette Langner 1st Dec 2020

Very caring, respectful and always helpful!

5 Helen Hawkes 1st Dec 2020

TFS Swaffham - Very difficult time to have to organise a very difficult event. The help and support I received from Nichola and Derek made it all so much easier. Their professional and incredibly friendly help enabled me to organise a wonderful funeral for my husband. Thank you

5 Angela Barling 27th Nov 2020

A very professional and sensitive service. Communication was excellent with quick responses to all queries. They day of the funeral ran smoothly due to their very personal contribution.

5 Julia Stanbridge 22nd Nov 2020

Everything was such done with respect.Couldn't have wished for better.Thank you so much.

5 Andrew Moulton 21st Nov 2020

At all times caring, understanding and attentive. First class service, would highly recommend.

5 Heather Thompson 19th Nov 2020

I cannot thank them enough for all their support in dealing with my father’s unexpected death recently. The team that came out to collect him at 2.45am still looked completely professional and they were also very kind.
Nicola and Derek took such great care of us throughout the whole process and both my Mum and I felt they really cared,it wasn’t just a job for them. We were able to tailor the funeral the way we wanted it, and the Order of  Service they created was really lovely.
I wouldn’t hesitate to recommend them.

5 Martyn Harding 7th Nov 2020

Excellent service. Thank you very much for all you did to make this as smooth and easy a process as possible 

5 Jane Bannister 5th Nov 2020

Excellent service, everything was perfect, I have no hesitation in recommending this company. In fact they went above & beyond.

5 Robert Briggs 1st Nov 2020

We were very happy with the way you dealt with everything, nothing was too much trouble, you Were very professional and kind, we would definitely recommend your services, many thanks x

5 David Golding 22nd Oct 2020

Very professional service

5 Peter Fountain 17th Oct 2020

Chapmans and Thornalley were the third provider I contacted, but following the initial discussion the decision was easy. I spoke to Nicola, and her professional, reassuring and sympathetic approach, gave me the confidence they would provide the service we required. Everything has gone like clockwork, and we are so grateful at this difficult time. Many thanks to all involved.

5 Sallyanne Palmer 15th Oct 2020

We can not fault the professional service we have received. The care that we received was outstanding.
Derek ensured that we know what we needed to do and by when. He had also made sure that he had to hand the details from our late fathers funeral so that we could reflect on this and make sure that our mother’s funeral was as well planned.
Nichola had time to listen when I called in and she also kept me updated via emails.
Chris was also very professional, sending over the order of service.
Due a time of uncertainty and upset, we were give care, guidance and support.
Thank you on behalf of all of the family 

5 Barry Hudson 10th Oct 2020

Nichola was absolutely brilliant and supportive, arranging everything for my Mother's funeral. I have no hesitation in recommending Chapmans & Thornalley
for a totally worry-free service.

5 Graham West 9th Oct 2020

Excellent service throughout a very difficult time for me. Their guidance, advice and care has been very much appreciated. They have carried out June's final wishes as she would have liked. Nothing has been too much trouble for them and they have always had time to listen. Thank you.

5 Christine Davis 18th Sep 2020

The members of staff I had to deal with were very supportive and helpful. Matters were dealt with promptly and professionally.
I would have no hesitation in recommending Chapmans and Thornalley Funeral Services.

5 Diane Jacobs 17th Sep 2020

From the initial phone call there has been nothing but kindness and care. The advice and help we have received has been superb. Nicola kept us updated all the time and helped in any way she could, we were never rushed. On the day of the service Andrew looked after us so gently and well through a very difficult time. The service led by Janet was beautiful and how she wove together what we had told her was brilliant. Her words were very moving and appropriate.
All of this care and attention has helped us considerably through this time.
We cannot express our gratitude enough.

5 Jacqueline Foster 16th Sep 2020

Due to distance all the arrangements for Dads funeral was done over the phone. 
The staff were so helpful and supportive 

5 Roger Sampson 16th Sep 2020

Very helpful and friendly