Andrew Francis Funeral Service, Swaffham

5 Bob Messenger 22nd Nov 2020

Would highly recommend Andrew Francis. Was the hardest time of my life saying bye to my mum. But the help I received from Andrew Francis was of the highest quality. The whole family was treated with respect and all the help we needed and nothing was to much hassle even down to the little requirements that was so important to us. But most of all they treated mum with the upmost dignity and care. 

5 Brian Hollande 15th Nov 2020

Andrew is doing the job he loves, he is a sensitive undertaker & a smart guy.
Steve in the office is kind & considerate, nothing is to much trouble.
If you have a funeral to arrange Andrew Francis are the people to call. 

5 Angela Darlow 1st Oct 2020

Very friendly and personal

5 Richard Bugden 10th Aug 2020

Compassionate, kind and caring funeral directors. Took care of my father and dealt with all the arrangements including the flowers and order of service. Would highly recommend Andrew and his team. 

5 Tina Webb 23rd Jul 2020

Andrew Francis funeral services were excellent at arranging my Aunties funeral very professional and the Steve kept me updated with everything I needed to know. Would definitely recommend them and can’t thank them enough for making a difficult time, as easy as it could be.

5 Annie Bird 11th Jun 2020

Attention to detail and a thoughtful, sensitive approach. Very efficient. 

5 Lorraine Owen 12th Dec 2019

From start to finish everything was managed in a very caring professional manner we did not have to worry about a thing.
All that was requested was delivered.
I would definitely recommend your services.
Once again I would like to thank you

With kindest regards

Lorraine Owen

5 Glen Watson 9th Dec 2019

Andrew Francis and his staff are fantastic! They are always there at any time of the day or night, and always with smiles for their clients. The process for my dad a year ago and mum last week was without question the kindest process. They make everything so easy and help with patience and understanding. I can't rate them high enough.

5 Steve Clark 30th Oct 2019

This is a truly caring service and you can’t fault anything they do. We have had to use them twice in 18 months and everything perfect both times. Thank you for everything you have done for our family.  

5 Sally Fleming 12th Oct 2019

The best service from start to finish. This was the second time I’d used Andrew Francis, not that anyone wants to have to use a funeral director, but if you do, you want one you can count on. Friendly, reliable and helpful from the first contact. 

5 Cathleen Clarke 25th Jul 2019

Andrew and all his staff are the most thoughtful,caring people I have ever had the pleasure of meeting. Everything from start to finish was done impeccably. Thankyou all for everything.

Regards
Cathy 

5 Rebecca Ward 2nd Jul 2019

We arranged my mum's funeral through Steve at the Swaffham office. He was fantastic and helped us through everything. He was always there for any help or questions we had and didn't push us to have anything we didn't need or want. The service was great and they did my mum proud. The cost was extremely reasonable and becayse of no upsell came out better than expected. I would highly recommend their services. And if you get to meet Jerry Lee even better.. The French bulldog that frequents the office, he's lovely and puts you at ease.

5 Trevor Elliott 6th May 2019

Andy was helpful and was able to put us at our ease at a difficult time.

5 Chris Lown 18th Apr 2019

The professionalism shown was first class.

5 Jacqueline Dawson 11th Apr 2019

Steve dealt with our enquires with sensitivity and professionalism.Arranged the coffin with a wraparound picture of horse racing, called the Winner...looked amazing.Steve also touched up an old picture of my Dad when he was a young man and it looked lovely on the Celebration of life card. My Dad was in the Navy during the Second World War and was very proud of this.. so Steve arranged for a Naval Salute called Pipe the Side.Steve also oversaw the music arrangements,made things a whole lot easier.On the day of the funeral he was there to support me and made the difficult day go well.

5 Lisa Clark 27th Dec 2018

Could not bee more helpful, very respectful and helped greatly in our hour of need. If everyone offered this level of service then the world would be a much better place.

5 Sophia Oliver 12th Nov 2018

I cannot praise Andrew Francis highly enough. They treated my husband, Roger, with the utmost respect and courtesy to the extent that they accompanied him all the way to Donegal in Ireland for burial. Nothing was too much trouble for them. Their help and support made a very sad time more bearable. I would absolutely recommend them.

5 Hasley Baker 22nd Oct 2018

Couldn't ask for a better service.

5 Thomas Watson 1st Sep 2018

it was very a very good servive all the people said how excellent it was thanks mr watson

5 Helen O'Brien 24th Aug 2018

Always very respectful. Nothing is ever too much trouble and everything carried out with such dignity and respect. I would recommend this service to anyone.

5 Carole Parker 29th Jul 2018

Everyone at Andrew Francis always very helpful and supportive.

5 Angela Peason 28th Jul 2018

As our family is spread across the country from Yorkshire to Essex, we had to arrange my aunt's funeral over the telephone. Steve Kemp from Andrew Francis was more than
helpful recommending florists and places to hold a wake afterwards. Everything went without a hitch. Highly recommend them. ...Angela Pearson.

5 Audrey Tudberry 15th Jul 2018

An excellent service, very caring and respectful. 
Thank you. 

5 Susan Hernandez 2nd Jul 2018

From the first moment I walked through the door in Swaffham, Steve could not have been more helpful, very skilled in his delivery; no detail was too small to consider and the whole event went off like clock-work: Thank you Andy, you must be proud of your team.

5 Linda Savin 29th Jun 2018

The staff couldn't have any more helpful and friendly. They took a load off of our shoulders arranging various things for us. Couldn't recommend them highly enough.