Independent family funeral directors in King’s Lynn, serving bereaved families throughout Norfolk with dedication and pride.
Latest Verified Reviews
Evaline Chenery29th Jun 2023
Thank you to all the team for a professional and caring service from start to finish. The small gesture of a phone call to check how my mother was bearing up meant an awful lot to her.
Gillian Scott-Macewan28th Jun 2023
Thank you so much for your kindness and sympathy with the sad loss of darling Dawn
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
Verified Reviews
Verified Reviews
5Evaline Chenery29th Jun 2023
Thank you to all the team for a professional and caring service from start to finish. The small gesture of a phone call to check how my mother was bearing up meant an awful lot to her.
5Gillian Scott-Macewan28th Jun 2023
Thank you so much for your kindness and sympathy with the sad loss of darling Dawn
4Joachim Fiedler26th Jun 2023
very helpful good service
5Shaun Dennis26th Jun 2023
Would like to thank Thornally .
So professional and very caring
5Martin Harrowing25th Jun 2023
I honestly couldn’t have asked for anything more for my mum.
Faultless from start to finish. Thanks so much
5Ann Holden24th Jun 2023
From my initial enquiries to the end of the funeral, everything was most professional but friendly: everyone I dealt with was helpful and any queries were answered very quickly. The standard of the cars and bearers was excellent. My one small niggle was that stylistic changes I had made to the Order of Service were not incorporated - I have editing experience - but this did not affect my overall satisfaction. Thank you, Thornalley
5Carl Fryett23rd Jun 2023
Very friendly, understanding and thoughtful, and so helpful. They explained what the whole process was, and what we needed to do. They contacted us regularly to make sure everything was ok
They offered their support on the day
Nothing was too much trouble. I can’t recommend them enough
5Frederick Noble23rd Jun 2023
Thornalley funeral service were there when I needed them,checking with me exactly what I wanted. They provide comfort and reassurance at a very vunerable time. They provide a complete service!
5Cheryl Daubney22nd Jun 2023
There is quite simply only one funeral director to turn to in my opinion and that is Thornalleys. Their absolute professionalism is second to none. Everything is perfect. Second best doesn't do. However that works alongside a warm and friendly approach that puts you at your ease at all times.
Everyone of the staff who we dealt with were polite, kind,warm and professional and the service we received was first class.
I cannot thank them enough.
Cheryl Daubney
5Stephen Chapman19th Jun 2023
It is not possible to pin point any particular aspect of the service we received.
From the very first to the very last contact, we experienced the most friendly,
professional, efficient and compassionate service from every member of staff we spoke to. Myself and the rest of the family cannot thank them enough.
Steve Chapman
5Elinor Hogg18th Jun 2023
Andrew was wonderful and couldn’t of asked for more. Thank you
5Lindy Hellon18th Jun 2023
Thornalleys conducted the funeral with the utmost dignity and respect to both the deceased and the family and other mourners. It was very reassuring to know that we could have complete confidence in them. I can't thank them enough.
5David Pemberton18th Jun 2023
There for me every step of the way.
5Sheila Boyle16th Jun 2023
Very helpful and efficient. Excellent service. Would definitely recommend them.
5Lorraine Louro16th Jun 2023
Andrew and team were very efficient nothing was to much trouble they ring to see if everything was ok even on the morning of my mum's funeral which was very much appreciated La Louro
5Lisa Walker16th Jun 2023
Our family experience with Thornally has been excellent from the start very supportive and helpful.
Many thanks
5Helen Maskell16th Jun 2023
Dealt with in a professional and sympathetic manner. All staff have been trained to deal with people at this difficult time. I would use them again without a doubt.
5Michael Lewis16th Jun 2023
Very excellent service could not have done more, only thing was I never received Gmail of service, allso incorrect age in news paper which were both sorted .Thank you for your service. Michael
5Diane Frary16th Jun 2023
Excellent service always wouldn’t go anywhere else for sorting funerals polite friendly and always there if in doubt
5Laura Funnell15th Jun 2023
They are the best xx
5Rebecca Robinson14th Jun 2023
Kind, Understanding, Helpful and Respectful. Everything you could wish for at such a sad time.
5Donna Potter13th Jun 2023
The care shown to myself & my family at such a difficult time was amazing. From the first visit it felt like my Dad would be in safe hands. Every call I received, every conversation I had it was always your Dad he was never just a person. Every detail was taken care of with such thoughtfulness. I would highly recommend Thornalley even down to receiving the final bill a lovely little extra touch is included in the envelope.
5Christine Smart13th Jun 2023
I have no hesitation in rating Thornalley Funeral Services as excellent. Their service was faultless and would recommend them to others. I found them caring, reliable and reassuring, staying in contact every step of the way.
3Norah Knowles12th Jun 2023
Communication could be a little better, good introduction at first, but some unaswered emails and more clarity required about what is being done and by who. Not clear how much time was available to us at crematorium, felt a little rushed out, we were 5 minutes late admittedly - hope this helps you with future clients
Andrew Thornalley replied
In response to your review, I will answer the points below:
Firstly, we are sorry that you don’t feel you received a 5* service from us. After looking through our mailbox I can see every email was replied to, this is something we always do, but I think the confusion may have been that we received emails and telephone calls from yourself, your brother and also from your Mother giving and changing instructions that maybe you felt you didn’t directly receive all the information personally from us. However, I can ensure you everything was done as asked.
At the time of making Dad’s funeral arrangements with your Mother and brother, Mother asked us to order the coffin spray. This is something we don’t normally do but to help, we arranged this for her. Obviously, you were not aware of this as you ordered your own coffin spray from the same florist and cancelled our order.
With regards to the Crematorium, the service chapel has to be cleaned and tidied between each service and we have to be very much on time due to the following funeral directly after us and for subsequent funerals for the rest of the day. Due to us starting approximately 12+ minutes late we had to be very aware of this, although your Father’s committal service was still the same length of time it would have been had we commenced on time.
If there are anymore concerns, please do not hesitate to contact us as we want to know and are always on the end of the telephone for you.
Take care and regards to all the family.
5Victoria Day11th Jun 2023
The service was excellent and I felt that nothing was too much trouble. The staff were very approachable and the whole thing was carried out in such a caring way. I knew my dad(and also my mum)were in very capable hands which was a great comfort to us all.
Thank you to all the team for a professional and caring service from start to finish. The small gesture of a phone call to check how my mother was bearing up meant an awful lot to her.
Gillian Scott-Macewan28th Jun 2023
Thank you so much for your kindness and sympathy with the sad loss of darling Dawn
