A.J Coggles, Downham Market

5 David Green 24th Dec 2024

We have used Coggles on previous occasions and always found then first rate. At a very emotional time for me I was fully supported first by Nikki in the organisation and then by David at the funeral itself . It was a smooth first class service that was much appreciated by me. David Green

5 Mike Fraser 19th Dec 2024

AJ Coggles have been excellent and incredibly supportive throughout a very difficult time.
They took so much of the stress out of the day and allowed our family to concentrate on supporting each other
I would highly recommend their services

Thank you so much

Mike Fraser

4 Sandra Kirk 9th Dec 2024

Nothing was too much trouble 

5 Jenny Wythes 9th Dec 2024

I cannot fault the service that A J Coggles provided - nothing was too much trouble and they ensured that everything went smoothly. I would definitely recommend them.

3 Rupert Irvine 8th Dec 2024

The service I received from Coggles was in most aspects good. Nikki, who I liaised with throughout the process, was empathic and approachable. She is truly a credit to the company. Additionally, the funeral parlour itself in Downham Market is utterly beautiful, and going there for appointments with Nikki was always a pleasant occasion. Nikki has a gift at making people feel welcome and listened to.

I only have two small critiques which have sadly made an otherwise excellent service at times frustrating. Please note that these critiques relate to organisational and administrative aspects of the business, and are not a reflection on individual staff.

Firstly designing the service booklets proved to be very tedious. I originally brought in a service booklet design I wished to be copied very closely, based on my mother's funeral the year prior. When the first draft was presented to me for my fafher's service booklet, it looked nothing alike, and was full of grammatical and punctuation errors. I found this to be sloppy, and showed a lack of care an attention to detail. This proved tedious to correct, resulting in reaching draft seven until everything was correct. I sincerely feel that some additional training may be required for in-house staff who proofread the service booklets, particularly as this service carries a charge.

Secondly, I sincerely believe the invoicing process needs work in order to reduce unnecessary stress; Presenting an invoice suddenly with three days to pay under threat of the service being cancelled is completely unacceptable, particularly when the details of the funeral had been arranged for weeks, and it can take up to a week for banks to release funds from the deceased's account. I strongly feel that this issue could be avoided entirely by arranging invoices much sooner, to give the grieving family more notice of how much needs to be paid and when.

5 Carol Chandler 3rd Dec 2024

Thank you for everyone’s kindness and professionalism.  It made a very hard situation so much easier.  

5 Sheila Metcalf 23rd Nov 2024

Excellent service from start to finish, professional, reliable very respectful of our loved one. The  staff are lovely, but I liked how one member guides you through the whole process, so you just deal with that person. 
Real personal service from a very well established family business. 

5 Lynne Beeby 23rd Nov 2024

Absolutely excellent service from first meeting to funeral service.
I can not fault the staff they were all excellent and put myself and my family at ease during a very difficult period.

4 Laura Flint 18th Nov 2024

I can not thank them enough for all they done for me and my mum, there service was so kind and caring, I also would like to thank Stacey for all her support at this difficult time she was amazing.

5 Lewis Brown 12th Nov 2024

Incredibly professional and understanding.

Got what they needed from us and did everything we needed them to do with no issues.

Staff on the day were incredible.

5 Rebecca Legge 12th Nov 2024

The staff and service was amazing the just giving page helped 
Thank them in our sad times 

5 Wendy Wloch 31st Oct 2024

At times of loss you need extra help as your mind is consumed with grief, Coggles at Downham Market took away the worry of organising, cared for us, were always guiding us in the most professional way. Thank you for everything and thank you for your gentle, kind and sensitive support. 

5 Sue Crilly 28th Oct 2024

I cannot recommend A.J. Coggles family funerals enough. From the day my dad died they made everything so easy.  The little touches and regular contact was amazing. Thank you to the team. 

5 Dean Brundle 19th Oct 2024

From start to finish A J Coggles provided our family with a professional, caring, respectful and considerate service - faultless perfection 

5 Jackie Arrowsmith 10th Oct 2024

All the staff at A.J.Coggles were so lovely after i lost my husband. They were very kind and caring and explained everything. The funeral was perfect and went very smoothly. Would recommend A.J. Coggles. Thankyou all so much

5 Ann Norman 4th Oct 2024

Excellent service, understanding, caring and attentive, exactly what's need at a difficult time.

5 David Craske 3rd Oct 2024

FANTASTIC SERVICE COUDANT HAVE DONE ANYTHING BETTER THANK YOU

5 Sean Armstrong 30th Sep 2024

A very professional service.

5 Kim Evans 30th Sep 2024

We have been very kindly and efficiently supported by A.J Coggles. 
They have been helpful informative  and compassionate. They looked after my cousin so well and showed great empathy. 

5 Catherine Millard 19th Sep 2024

From the very first contact Coggles have been professional, efficient and totally lovely people to deal with. Everything was as we wanted it and they really listened. On the day of the funeral everyone from drivers to funeral director to celebrant were professional, respectful and kind. Coggles are a classy operation and as a family we could not recommend them more highly. 

5 Angela Butlin 8th Sep 2024

From beginning to end AJ Coggles guided us through every step of our Mums funeral arrangements, supporting us with dignity and respect, until the day of her funeral, very professional and whom I would highly recommend

5 Deirdre Burton 7th Sep 2024

Peter Burton (PB) was received by A J Coggles with unconditional care & love ✨ My regular visits to see him were met with warmth respect empathy & outstanding understanding of grief ✨ the attention to detail on every aspect throughout the process was exceptional ✨ every member of staff I encountered were exceptional, their professionalism outstanding and unbelievably supportive ✨ nothing was ever too much and they all went that extra mile ✨ what was a sad and difficult time was managed by a genuine helpful supportive funeral directors A J Coggles ✨

5 Aggie Loftman 2nd Sep 2024

Amazing before and on the day of the service.

5 Brenda Bone 2nd Sep 2024

I couldn't have chosen a more caring and professional Funeral director . The care taken with my husband when he was collected from home was excellent and I was treated with care.

5 Richard Sharpe 2nd Sep 2024

excellent service done with the Upmost professionalism