Co-op Funeralcare, Catford

5 Marcia Hewitt 8th Apr 2024

There are no words to convey my gratitude for the compassion and respect extended to my dear departed Mother and my family throughout the whole process of arranging and attending her funeral.

Belinda, Craig and his colleagues were, and are, a credit to Rushey Green's Parlour.

In appreciation of you all, all I can say is 'thank you' and be blessed always💐

5 Lindy Macnamee 8th Apr 2024

So kind and helpful during a very difficult time. Thank you

5 Barbara Seymour 25th Mar 2024

Thank you Belinda for your kindness and the help you gave to make the right arrangements for our much loved daughter's funeral.

5 Christine Bryan 4th Mar 2024

Very professional and understanding.They handled any concerns I had with compassion,respect and always put my concerns first.They done a fantastic job handling my mum with care and dignity.Chapel of rest peaceful.From walking in the branch to day of funeral,excellent.Two days after the funeral the person in charge of funeral on the day called to check how I am today and was I happy with everything on the day and let me know they are still there to help with anything else.

5 Michael Wilkes 1st Mar 2024

I would like to thank both Belinda at the Rushey Green office  and,Vernon the funeral director at the cremation of my cousin Gordon.Their guidance helped to make this sad day less stressful.Thank you ! Michael 




 you.                                                          

5 Tracy Stedman 26th Feb 2024

Very compassionate and helpful the funeral went of really well 

5 Denise Bernard 26th Feb 2024

Very helpful. Considering that mum was in London and I was near Portsmouth. Made the whole process very smooth.

5 Lynn Carter 24th Feb 2024

From our initial phone call enquiring about arranging a funeral we were instantly welcomed by the wonderful Belinda.Our meeting was arranged,quickly,sensitively,professionally yet friendly and we knew we had chosen the right place to help us through a most difficult time .
On our arrival we were warmly greeted by Belinda and we was immediately treated with a warm and safe environment to begin planning my dear brothers funeral.
Everything was explained in a calm,clear way and we felt assured with the guidance given.
In turn we were able to arrange a funeral which was personable and fitting. After a difficult time we felt a sense of calm that we had been able to do this for him and was supported throughout.
The funeral went ahead as planned .Nothing was too much.. courtesy calls and emails from Belinda in particular were provided throughout.
We honestly cannot thank you enough for the guidance and support throughout the whole process.
We would also like to give our thanks and gratitude to Marc, for his friendly yet professional way he looked after us on the day of the funeral and his after care.
With sincere thanks and gratitude,
Lynn and Hayley carter.

5 Winsome Henry 8th Jan 2024

Co-op were compassionate, patient and understanding from beginning to end.  Looking after mums body and assisting dressing and patient with out decisions and requirements.  The pallbearers listened to our wishes and honoured them also 👌🏽

5 Glen Braithwaite 27th Nov 2023

Arranging a funeral for our lived one was a daunting & bewildering time
But We were helped and guided every step of the way through this sad and tragic journey

5 Geoff Mayle 21st Nov 2023

The funeral was carried out with the upmost respect and care for my dad and I found the funeral director ( Caroline) very friendly and caring which was a big comfort to me. I can't really say much else as everything was handled so perfectly.

5 Pamela Gosling 15th Nov 2023

Friendly people! 

5 Andrea White 13th Nov 2023

Belinda was very kind and thoughtful she was good at listening and adding details to help decision making in an unobtrusive way. The team undertaking the funeral were wonderful and well organised. I can’t fault them we used them when y father died twenty years ago and they were just as good when mum died recently.

5 Malcolm Gray 8th Nov 2023

Belinda was great, very helpful and made the whole process easier to cope with.

5 Lana Dawson 31st Oct 2023

I am so glad I went to the Co-op Funeral care because the staff, who I will call her B was so helpful and caring, very understanding and who organised the special day which was perfect thank you so much B

5 Lesley Brewer 23rd Oct 2023

Every one was friendly and helpful everybody done there jobs to perfection
Was very satisfied from first meeting to the funeral

5 Anthony Schafer 2nd Oct 2023

Cannot fault any of the service and Robin and veron and rest were very plesent all went very smoothly thank you for your service

5 Colin Chinn 2nd Oct 2023

Perfect and respectful service provided throughout.

5 Soon Foo 26th Sep 2023

Joan,Mike and Julian gave a wonderful send -off for my husband Meng.They were so accommodating to our requests, going above and beyond to search out the perfect music for the ceremony. They treated us and Meng with respect throughout and never made us feel like were rushed or an inconvenience.

Overall we felt the ceremony was exactly what Meng would have wanted-positive, respectful and simple.

Thank you for making our difficult day so warm and full of love.

5 Carmen Wallace 12th Sep 2023

I would like to thank Joan for putting up with me,at times in a complete mess serveral times...and Jillian whom I met intially and was in charge on mums final day, and not forgetting Mike the minister .....all of the above mentioned in particular (and the rest of the team) went above and beyond to do all they could to make my beloved mums final day/ journey run as smoothly as it possible could.
Thankyou all from the bottom of my heart

5 Lisa Winson 11th Sep 2023

I can't rate them highly enough. I'm so glad I chose Co-op Funeralcare Catford. The whole process of the funeral service was wonderful, the care and attention given by Joan making sure everything is how you want it; when you can bearly function at all.
From the Funeralcare,The Priest and the Funeral Director; they go above and beyond.

5 Roy Miller 11th Sep 2023

The service was absolutely perfect we couldn't have asked for more

5 Beryl Phillips 25th Aug 2023

Justin and Joan made everything so straightforward and really went the extra mile.  Their care for my husband after such a long stay with the coroner was impeccable.  I recommend them to everyone who asks which company we used.
Thank you from all his family.

5 Jason Smart 24th Jul 2023

I was happy with the service provided.

2 June Harriss 19th Jul 2023

Very, very disappointed with the service from Catford Co-Op and do not recommend to anyone. We personally found Joan at the Catford branch very difficult to deal with. We found her quite unprofessional. She didn’t offer any condolences or sympathy at any time. She wasn’t very knowledgeable at all about the processes and procedures and had to check a lot of our questions with other people. I found this rather odd given the length of time she has been in the profession. When we arrived for our first appointment she just put a price list on the table and gave me a form to fill in. I had to ask her most of the questions. Nothing was explained to us. When I called to confirm the music choices for my Nans funeral she just asked me “when can you pay more money?” . I found that very insensitive given the funeral hadn’t taken place yet and we had another 3 weeks to pay the balance and had already explained we were waiting for Nans life policy to be paid to us to make the final payment. In my profession I have to deal with many funeral directors and have never experienced  this before. She never called me back when she said she would on the day my Nan died and we was waiting for the private ambulance to collect her. I had to keep calling her as she said she would call me back straight away but after over an hour I had to call her - the only time she did call me was when I called to pay the balance. She took my card details over the phone then said “I will call you back” . I didn’t realise she had just written them down and was processing the card payment after the call had ended. This is very poor practice ? Card payments should be processed immediately for fraud purposes. Very unprofessional! The only positive experience we can comment on was that our funeral director on the day of the funeral “John” was wonderful. He was kind, compassionate, knowledgeable (he explained every little detail of what would happen) he even gathered the cards from the flowers and selected some flowers for us to keep. He is a credit to your company. I think he was from Woolwich branch. Even though John was lovely to deal with I still would not recommend this company to anyone. Really sad that we had to experience this during one of the most heartbreaking times for our family.