West Norwood Funeralcare

2 Sarah Williams 26th Oct 2022

My overall opinion of West Norwood coop, was that the day itself went very well. But I found the initial meeting quite disconcerting as we met in the front of the shop and the staff member meeting with us didn't sit with us, she stayed at her computer and was still checking emails and answering phones. I found this not to be a great way to be dealt with with regard to organising my brothers funeral. She just wasn't with us. There was an issue with the order of service - as the date of death was entered incorrectly on the order of service and the remembrance book. I was asked to check the proof before going to print, but then received a phone call pressurising me into giving the go ahead to print without having properly gone through with a fine tooth comb. When I pointed out the mis-print after my brother funeral - I received no apology as even though I was given the proof read - as someone who is grieving I wasn't necessarily the best person to check information like this - and the fact there they don't check one more time after my proof read is disconcerting - given the importance of this final check, they should emphasise this in the email - as to be honest I was mostly checking the design, layout and my brothers picture. There was no apology or admittance of any responsibility regarding this - just a want to make it all my fault - which for a grieving person felt quite insensitive. I asked for a re-print free of charge and untimely had to contact the head office, they were insistent on me paying something, my argument being that I've already paid for 50 orders of service and remembrance that were incorrect, so as a gesture of good will to do this for free, there lack of willing to do this off there own back just felt like they're not really there for you or have your back, which for a funeral director is simply not good enough.

5 Vasile Arinton 24th Oct 2022

EXELENT

5 Robert Murtagh 17th Oct 2022

What can i say. My dad passed away on the 18th of September, and we went to co/op funeral directors in west norwood! To organise my dads funeral, the staff were amazing from the moment we walked in, they was very compassionate, kind and friendly. We sat down and organised the service! The true service of what these guys provided was "outstanding" we organised a viewing of my dad and i must say! they done a wonderful job on getting dad ready the make up was outstanding. 100% a brilliant service. Highly recommended

5 Charlene Faden 3rd Oct 2022

The service was arranged with care and respect.

Thank you

4 Annie Legge 3rd Oct 2022

It was actually Excellent, but for some reason it wouldn't tick on that one. Lauren was really lovely, she helped me in every way. Nothing was to much trouble.
The funeral director was amazing, again nothing to much trouble. Really caring and went out of his way to do what I wanted and needed.
Cant thank them enough

Really lovely people

5 Stephen Hill 8th Aug 2022

I was very happy with the way my dad's funeral was conducted in a caring respectable and professional manner. I know my dad is happy with his send off. Very happy.

5 Andrew Hockham 8th Aug 2022

The service West Norwood Funeralcare gave was excellent.
They provided everything I asked for when I arranged the tailor made funeral.
Nothing was too much trouble for them.
I would highly recommend them.

5 Dawn Rule 18th Jul 2022

OMG what can I say about the two lovely ladies at West Norwood both were kind, professional,caring and worked with Empathy I thank them for looking after my Mum and making our day a special one thank you Loren and Serene ❤️

5 Pete Murphy 18th Jul 2022

Excellent, friendly service.

5 Patricia Stephenson 20th Jun 2022

I was so happy with a warm embrace felt comfortable they supported my family with all information and empathy. Even after the funeral they still contacted us to ensure they are there to help with bereavement. Thank you so much excellent care..

5 Malcolm Freeman 30th May 2022

We were very happy with the services provided by Co-op funeral care.  Everyone has been friendly and caring throughout, and we can highly recommend them.

5 Bryan Nelson 9th May 2022

We all experienced a service conducted with sympathy and compassion but with a twist to celebration. Wonderfully executive.

5 Deon Mitchell 3rd May 2022

The service was good from start to the end. People are asking about your services. I am pleased to make a recommendation of your wonderful care and support.

5 Alan Crookham 12th Apr 2022

Difficult time but the service from the Coop was flawless.

5 Lauren Jordan 21st Mar 2022

I can not thank the team enough for their professionalism, care and compassion they showed towards my late father and my family. 
They made the whole experience less daunting and made me feel at ease. I cannot thank them all enough 

4 Sharon Sawyer 14th Mar 2022

Very professional service, thank you.

4 Keith Glinwood 7th Feb 2022

In the early stages of arranging the funeral there were difficulties in communicating with West Norwood Funeralcare. However the funeral was carried out with efficiency and care.

5 Diane Jordan 25th Jan 2022

Very accommodating and helpful.

Thank you

1 Roger Ralph 6th Dec 2021

The funeral director on the day was excellent, this terrible review is for Co Op Funeralcare not individuals. The funeral arranger seemed to try their best but was over worked and difficult to contact due to branch refurbishments(elsewhere), staff shortages at other branches and job sharing. To be asked about an order of service and flowers on the Thursday before a Monday funeral really is cutting it fine (these were sourced elsewhere earlier in the week due to our lack of confidence in Funeralcare). The Co Op sells funeral plans, it then makes it difficult to redeem them at other versions of the Co Op, this is very disingenuous for customers to deal with at a difficult time. I have advised all my family and friends of the truly dreadful service I have received from Co Op and have advised against purchasing funeral plans from them.