New Malden Funeralcare

5 Tracy Palmer-Goff 16th May 2022

Very helpful and understanding at such a difficult time

5 Linda Edmonds 16th May 2022

From start to finish the process was excellent. I rang on the morning Pete died,before he had,to enquire about what to do in the event. I was given contact numbers to ring and was told all our needs would be met.
He died later that night. We were treated with compassion on the phone and in person when the personnel arrived to take him to the care centre.
The staff in the New Malden Funeralcare were brilliant in looking after us, including our dog. Everything was explained and we were treated as if we were the only ones going through this process. Pete was looked after well and our requests for him were met with compassion. The staff in the background did a beautiful job, making Pete look comfortable,using a cushion we'd asked to be kept with him and dressing him in his clothes. It made him look so like he was before he was ill,that he looked like he was sleeping. On the day of the funeral we were surprised and choked to see Darren walking Pete down the road to our house and then from ours, once in the car. He was deferential to our needs. At the crematorium he enabled us to walk Pete to the chapel and assisted the 2 grandchildren to pall bear Pete into the chapel. We cannot fault him or his colleagues in any of this. They then took us back to the wake venue together with our tributes.
I would highly recommend the services of New Makden Funeralcare in the future.

5 Tia Kuchmy 3rd May 2022

Very helpful, practical and sympathetic. 

5 Jon Boagey 25th Apr 2022

Staff were all very attentive and reassuring at such a difficult time. Good communication and well organised around our wishes. 

5 Christine Hall 25th Apr 2022

We went to the co-op because they had been so caring when my Dad died in 2001 and now we have used them again for my Mum and I would highly recommend them.
Julie and Rachel couldn’t  be more helpful and caring.
They keep you up to date with everything that’s happening and are always there to help you and check on how you are getting on. 
When they say they are there for you they really do mean it. 

5 Ewan Alexander 4th Apr 2022

Kind, thoughtful and understanding

5 Mike Nichols 28th Mar 2022

The Funeral went perfectly, Jo was very good and with the funeral Director the whole Funeral was very professional

4 Susan Kaggwa 15th Mar 2022

Very compassionate

5 Geraldine Clifton Gould 14th Mar 2022

Rachel Martin was exceptional in making sure everything was as it should be and nothing was too much trouble. She was extremely caring. Darren, the funeral director, was also very sympathetic and efficient.

5 Isabel Dyal 9th Mar 2022

Everything was good thank you so much

5 Peter Tussler 24th Feb 2022

My mother's pre paid cremation went off well and faultlessly Thank you are everyone who made a difficult day memorable and a fitting tribute to my mum's life

5 Chris Hook 21st Feb 2022

Very good, Rachel couldn’t do enough for us.

5 Fiona O ' Keeffe 14th Feb 2022

Upon losing our mother, New Malden Funeralcare were so caring and sensitive. So discreet yet such an important service they provided in the lead up and to the day. I would most definitively recommend them. Fiona

5 Terry Noble 7th Feb 2022

Funeralcare could not do enough for us. Very friendly and very helpful.

5 David Doyle 7th Feb 2022

Excellent service very caring

5 Stephanie Wyatt 24th Jan 2022

Even though illness , staff shortages , and covid meant that 6 coop funeral parlours were closed New Malden remained open to deal with all the calls and business. Being Xmas time the two ladies in the New Malden office were especially pressed but managed to remain calm, kind and helpful throughout our meeting. Excellent professional people who dealt with our requirements with great sensitivity.

5 Caroline Gupta 24th Jan 2022

Exceptional service from the initial contact with Julie through to the meeting with Rachel. Sensitive, kind and hugely reassuring, they removed all stress and pressure and made a difficult process as easy as possible. An inspired choice of celebrant in Joanna Adam, who struck exactly the right note and was ever patient. Superb job from funeral director Darren who was kind, respectful and efficient. The service was flawless from start to finish, really cannot recommend highly enough. Thank you all.

5 Kevin Ford 17th Jan 2022

Professional service throughout. Made contact day before to go through proceedings. Everything went like clockwork and for that, I and my family are eternally grateful.

5 Lesley Trickey 17th Jan 2022

Julie and Racheal made making the arrangements for Dads funeral a very easy and took a lot of stress off the family.Everything went very well and I would recommend them to anyone.

5 Barbara Ferris 17th Jan 2022

The people couldn't do any more for service was excellent thank you so much

4 Caroline Walsh 13th Jan 2022

Very friendly and compassionate team. Really appreciated their gentleness.

5 Steve Harry 11th Jan 2022

We were very pleased with the services from Co-Op funeral care New Malden. Led by Rachel, the team were very caring and attentive and project-managed things for us so that we could hold a ceremony just before Christmas in a pandemic - this was no mean feat. We were very grateful for the help and sensitivity shown throughout.

5 Paula Campbell 10th Jan 2022

Rachel was Extremely attentive, easy to communicate with very professional at her job as a result the funeral service was pleasant. 

5 Tracey Miller 29th Dec 2021

Very helpful and extremely kind staff. Most impressed.

5 Sue Chisholm 20th Dec 2021

The staff at Funeralcare did their utmost to help in every aspect of my husband's funeral. The staff in the office were tactful and caring, and ensured that everything ran as smoothly as possible. Those on the day were respectful and dignified, while never making us feel rushed. We all felt huge gratitude to everyone involved.