Eltham Funeralcare

5 Tim Baker 26th Mar 2024

Excellent service and a big thank you to Louise and Craig for their support and understanding. Superb funeral care home

5 Kevin Easton 25th Mar 2024

Everyone was caring and supportive, we can’t thank everyone involved enough 
Nothing was to much trouble 
They are very respectful 
Caroline went above and beyond to give my mum the best send off, thank you so much everyone 

5 Valentina Adamenko 22nd Mar 2024

I couldn’t fault this amazing team! Very fast and efficient service! Very beautiful and smooth service at the chapel, thank you Louise and Jenna and of course minister Jan for the warm and touching eulogy ❤️

5 Paul May 18th Mar 2024

Wonderful team from start to finish . Made a difficult time easier to cope with . Many thanks 

5 Mary Egan 18th Mar 2024

Every thing from beginning was handled with great patience and kindness my family and really appreciated it very much thank you so much xx

5 Peter Hodgson 5th Mar 2024

Louise and all staff at Eltham the make up team at Woolwich fantastic job of putting me and my family at ease when dealing with the death of my wife Anne The funeral director Mark and his team were impeccable on her final journey My family and I are very thankful to them all
Peter Hodgson 

5 Ann Skerratt 28th Feb 2024

The service that was provided was excellent staff and nothing was to much trouble . would recommend to people. thank you much .

4 David Puckey 27th Feb 2024

Good service, except the flowers I had requested were omitted from the final order. And that was disappointing on the day of the funeral when the coffin arrived without the flowers.

5 Tracy Morris 26th Feb 2024

Jenna and Louise looked after me so well and dealt with all my requests that I wanted to happen to my mum they was always on the end of the phone if I needed them and got mum back quickly has well thank you souch for your help love and kindness Tracy Morris and family xx

5 Joanne Rose 26th Feb 2024

Jenna,

Went above and beyond to help me with my farhers funeral. Couldn't have done it without her help and understanding

5 Sharon Lengthorn 26th Feb 2024

Amazing from start to finish. Jenna is a star

5 Janice Clancy 12th Feb 2024

Extremely professional caring and nothing was a problem. Looked after us and felt as if they were part of the whole service. Really could not fault the whole team 

2 Margaret Bromby 12th Feb 2024

Mark and his colleagues on the day of the funeral were amazing, and ensured the day went well and everything was taken care of. However, the administrative office service was poor. When we arrived at the Co-op in Eltham we were taking into a room to start discussions  but then when we told them we had a pre-paid funeral plan, they  ended the meeting and asked us to come back another time. When we went back the second time, we were offered the worse funeral times (approx 9.00am or 4.00pm) I eventually got given 10.00am after insisting those times would not work for us. I believe this is because they want to keep the popular funeral times for clients without pre paid plans. The member of staff was clearly disgruntled that I wouldn’t accept the early/late times and again, quickly ended the meeting without explaining the order of service booklets/ flowers/ music for the funeral etc in any detail.  I had to email and go back into the Co-op to clarify this information on several occasions as it was not forthcoming. This lack of care meant I felt anxious through the whole period leading up to the funeral as I did not have the confidence in the admin to have everything in place. Finally, the coffin was not the one chosen in our meeting, same coffin but different colour. This was after them trying to sell us other, more expensive  coffins, so not sure if this was a deliberate mistake or incompetence. I was very polite in all my interactions with the office as I wanted the funeral to go smoothly and was acutely aware my deceased mother was in their care. 

5 Michael Budd 5th Feb 2024

Very friendly, organised and professional from the start of proceedings to the actual funeral itself

5 Wendy Bates 5th Feb 2024

Louise at the coop Eltham, and John on the day, were both helpful, understanding and supportive. I’d highly recommend the Coop, I couldn’t fault them. 

5 Kay Campbell 29th Jan 2024

Everything the co op did for my nans send off was lovely x thank you 

5 Leslie Howell 29th Jan 2024

We couldn't be more happy with Co op Funeralcare, from the first visit, to the end of the funeral they were so helpful, professional and kind. Everything went so well and there were no worries. We were guided through the whole process and kept informed of everything and the day couldn't have gone better! I would recommend them to anyone, Thankyou!

5 Terence Foster 15th Jan 2024

The service given,and the way the conducted themselves was first class.
Thank you.

5 Ann Eglin 9th Jan 2024

From beginning to end Louise and Mark provided a high quality of care to me and my family. They guided us through the process of arranging the funeral and I felt very supported and unpressured at all times.

5 Geraldine Ley 11th Dec 2023

Excellent, many thanks.

5 David Cheek 11th Dec 2023

everyone who helped myself & family with the funeral were excellent with everything - Thank you

5 Lynn Griffin 22nd Nov 2023

This was a double funeral for both my parents so I really wanted it to be something special. I was very pleased with everything regarding the arrangements. All of those involved in the arrangements and on the day were very friendly and helpful. The funeral service was lovely just as I wanted it. Family members who attended the service and also those who watched it online commented on how lovely it was too.

5 Min Chu 24th Oct 2023

Thank you to Jenna, Louise and the rest of the team for looking after myself and family. They made my mothers send off just that little easier. Also very caring and helpful ❤️ will never forget them.

5 Alison Rodgers 23rd Oct 2023

We received such great service from everyone we dealt with at co-op funeral care in Eltham. Jenna and Louise in the office were so helpful answering my many questions and John on the actual day was so kind, helpful and professional - he made a very difficult day so much easier and run like clockwork. We were able to give my Nan the best send off thanks to their help. Thank you. 

5 Martin Green 9th Oct 2023

Excellent service from start to finish - friendly and helpful throughout