Rowland Brothers Croydon

96 reviews

Latest Verified Reviews

Viveen Gray 4th Oct 2016

The service we received was sensitive, efficient, discreet and sympathetic. On the day the staff were  dressed immaculately. The horse and carriage was outstanding. They conducted themselves with decorum and made a. Difficult day go smoothly, and without stress to the family. They went over and above what was required of them.

Sue Rossie 26th Sep 2016

Very good service, their suggestion of celebrant was spot on. Would certainly recommend them. Many thanks.

Jackie Lynskey 25th Sep 2016

All the staff at Rowland Brother were very helpful and friendly. They made everything very easy. Myself and my family can not thank the staff enough

Reviews

Location

299-303 Whitehorse Road
West Croydon
London
CR0 2HR

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About Us

Rowland Brothers Croydon is a funeral director in London.

Rowland Brothers Croydon is not a member of Funeral Guide, so we cannot show up-to-date pricing or service information.

Please click on one of the funeral directors below who are members.

Verified Reviews

Verified Reviews

  • 5 Viveen Gray 4th Oct 2016

    The service we received was sensitive, efficient, discreet and sympathetic. On the day the staff were  dressed immaculately. The horse and carriage was outstanding. They conducted themselves with decorum and made a. Difficult day go smoothly, and without stress to the family. They went over and above what was required of them.

  • 4 Sue Rossie 26th Sep 2016

    Very good service, their suggestion of celebrant was spot on. Would certainly recommend them. Many thanks.

  • 5 Jackie Lynskey 25th Sep 2016

    All the staff at Rowland Brother were very helpful and friendly. They made everything very easy. Myself and my family can not thank the staff enough

  • 5 Kim Stanley 21st Sep 2016

    Lovely send off as can be for my dear nan. Thank you 

  • 5 Amanda Upton 12th Sep 2016

    Excellent Service,

  • 4 Cherry Brown 28th Aug 2016

    We had a very efficient and compassionate service from the staff, who were very sensitive to our needs.  We hope not to have to use funeral services again for a long time, but if we needed to we would certainly choose Rowland Bros.

    Thank you very much for all you did.

  • 4 James Toohig 10th Jul 2016

    I would recommend Rowland as they were recommended to me & I can see why as they were very good from start to finish.

  • 5 Juliana Rose 4th Jul 2016

    The services of Rowland Brothers was absolutely brilliant from start to finish. On the day of the funeral they were magnificent, sensitive and so understanding. Our family could not have wished for a better company to handle the funeral. The whole support and guidance offered by Carly at the West Croydon office, how my mum was looked after and presented was superb and could not be faulted, The communication was exemplary and Carly kept the family informed every step of the way. The service that we received can only be described as perfect and professional. The pall bearers were so accommodating and caring and we will be forever grateful for the services of Rowland Brothers in helping us say farewell to our beloved mother. Rowland Brothers made the day extra special. Many of the guests at the funeral commented on their professionalism and attention to detail. Thank you, all of you. You will be highly recommended by us. Juliana Mathurin-Rose, Daughter.

  • 5 Gaye Royal 4th Jul 2016

    I was extremely satisfied by the excellent service provided by Rowland Brother's, from the start of the process through to the end.

  • 4 Janet Brackenbury 3rd Jul 2016

    Everyone one was very professional and took it at our paste on the day, and for the making of the arrangements it was done with sensitivity and was made  to feel that nothing was to much trouble. Thank you.

  • 5 Simon Thorpe 1st Jul 2016

    We could not have received better treatment, everything was flawless from start to finish and nothing was too much trouble

  • 5 Robert Hinds 20th Jun 2016

    The service that Rowland Brothers provide is second to none. We have used them before, which led us to use them again due to their compassion and attention to detail.  

    They made everything extremely easy for us, so that we could focus on the things that required less of an emotional involvement.

    The complete outfit, from the office admin to the hearse driver and pall-bearers...was carried out with empathy and integrity. 

    I would gladly recommend Rowland Bros again and again.

    Robert Hinds

  • 5 Richard Baugh 12th Jun 2016

    Rowland Brothers gave excellent service during the planning and preparation of the funeral. Happy and willing to spend as much time as necessary to make sure our requirements were met. Everything was fully explained in a friendly and compassionate manner. The funeral was beautifully managed in a very calm, gentle and professional manner.

  • 5 Janet Henry 9th Jun 2016

    From the moment I walked into the funeral parlour I felt that I was at the right place after visiting several others I felt so at peace, the lady at the front desk was so lovely and then I met Carol who just made everything right such a pleasant and caring young lady thank you very much.

  • 5 Jane Burnett 20th May 2016

    We would like to thank all the staff for their compassion and professionalism in helping our family at a most distressing time. 
    It meant a lot to us that our mom was in caring hands and that her final journey was conducted with such grace and dignity as befitted her. 

    With special thanks to Carly & Andy who took great care of us all 

    Many thanks once again from "Peggy Burnett" & family 

  • 5 Christina Hoy 13th May 2016

    Everything was perfect as it usually is whenever we have used Rowlamds.

  • 2 Ceita Gray 24th Apr 2016

    My first disappointment was that the casket of my choice was discontinued,

    I was unhappy in regards to the Golden Policy that I had taken out before hand because when the time to implement it there was some misunderstanding as to what I was told

    When I went to view Florence's body in the chapel the lights were dim so I didn't get to see the face properly and I was concentrating on the plaque which had the wrong age written on it, had I noticed her face at that stage I would not have had the casket opened the day.

    A funeral is a chance for everyone to say their last goodbye to the deceased, I was shocked at the way my aunt looked, it's as though the Rowland Brother tried to put her together after a horrific accident she looked like something out of a horror movie.

    In all my years of attending funerals I have never seen someone look so deformed. This was not the last memory I intended for my family to have of our loved one, considering she died of natural cause.

    Gary Bruce replied
    It is a matter of real regret to us when disappointment is expressed with our services. We understand the distress of our client but it may be helpful to point out the following:

    • Our client had chosen a Heritage Casket in a pre-paid funeral plan taken out just under two years ago. Unfortunately this casket has since been discontinued by the manufacturer, so we made every effort to source a similar casket. Our client approved the replacement casket, and therefore we believed that the client was satisfied with their chosen alternative casket.

    • All of our chapels have dimmer switches so that the light can be brightened if requested. No concerns were raised at the time. If they had, then we can by all means increase the level of lighting to a more suitable level.

    * We do endeavour to improve the appearance of a loved one who has passed. Our professionals have years of experience and are skilled to the highest level. If the family had discussed this with us at the time we would endeavour to rectify the matter. In this particular instance we did in fact have other relatives attending our private chapel of rest who commented positively on how the deceased was presented in the casket.

    • There was regrettably an error on the casket name plate in that the age was incorrectly stated as 99 years when the deceased was 101 years old. This was reported to the General Manager who apologised unreservedly at the time and had the error corrected immediately.
  • 4 rosemary edwards 21st Mar 2016

    Rowland Brothers' service was very professional and courteous throughout this very difficult time.
    They communicated with and supported our family to ensure our beloved Aunt had the wonderful send off, befitting her wonderful life.
    Thank you Rowland Brothers for your compassionate service, which I unreservedly recommend.
    Rowland Brothers will care for your loved ones.

  • 5 Stewart Denne 19th Mar 2016

    A very good and helpful service. Everything just fell into place, which made a sad day so much easier.

  • 5 Cathy Gadd 1st Jan 2016

    Very professionally and sensitively handled. Would recommend them to friends and family.

  • 5 Frances Stanley 20th Feb 2016

Address
299-303 Whitehorse Road
West Croydon
London
CR0 2HR

Open map

Latest Verified Reviews

Viveen Gray 4th Oct 2016

The service we received was sensitive, efficient, discreet and sympathetic. On the day the staff were  dressed immaculately. The horse and carriage was outstanding. They conducted themselves with decorum and made a. Difficult day go smoothly, and without stress to the family. They went over and above what was required of them.

Sue Rossie 26th Sep 2016

Very good service, their suggestion of celebrant was spot on. Would certainly recommend them. Many thanks.

Jackie Lynskey 25th Sep 2016

All the staff at Rowland Brother were very helpful and friendly. They made everything very easy. Myself and my family can not thank the staff enough

Reviews
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