Rouse & Co. Independent Funeral Directors

5 Ruth Ogier 18th Aug 2023

Louise and Mark were exceptionally caring, considerate and as a family we felt hugely supported by them. They handled all the arrangements with sensitivity and gave us information to help us make decisions without us feeling overwhelmed by the arrangements. We wanted our father's funeral to be in Yorkshire and they arranged all of that for us with care and professionalism at a difficult time.

5 Lauren Buzwell 11th Aug 2023

Rouse and co provided an outstanding service. All staff were approachable and knowledgeable and it was clear that their main aim was to ensure that they supported us to plan a funeral that was truly bespoke without trying to persuade us to make costly choices. Their communication was excellent and they answered all of our questions promptly, either on the phone or via email and gave us ideas and suggestions which made the funeral absolutely beautiful. Each and every one of the staff were so kind and helpful and there was no pressure to make decisions quickly and they ensured they worked at our pace, which is exactly what we needed when planning such an emotionally difficult event. Nothing seemed too much trouble for them and they were flexible when we changed our mind about certain aspects of the funeral. I really couldn’t recommend them enough and we are so grateful we chose them to direct the funeral for our mum, it was simply perfect in every single way.

5 Jane Millard 30th Jul 2023

Rouse & Co were totally professional and extremely helpful in their service of my husband’s funeral. Nothing was too much trouble and Mark guided us through from start to finish. I would absolutely recommend them and thank them for their kindness.

5 Divya Orbesen 24th Jul 2023

Rouse & Co are absolutely outstanding and we highly recommend them.
Mark is an absolute professional as well as at the same time being very caring, compassionate and amazingly helpful. Our beloved Mum was so well looked after with respect, care and consideration. Mark and his team were brilliant on the day, with every detail thought of and taken care of. They were courteous and kind throughout and we couldn't have felt more looked after - enabling us to focus on what was important on the day. Mum's funeral went perfectly and we gave her the best send off -deserving of the wonderful Mum she had been.

Thank you and Bless you!

Divya Patel Orbesen and Nilesh Patel

5 Samantha Wells 24th Jul 2023

I cannot emphasise how much I recommend this company they were so caring from beginning to end and went above and beyond for me would definitely use them again 

5 Greg Pearce 22nd Jul 2023

Louis made me feel at ease from the very start, something I felt I was not getting from other funeral directors. she showed compassion and was very understanding as I had just lost my wife, who was very young.. Nothing was too much for her and she was more than happy to help me as I was constantly changing my mind at the last minute... The day of the funeral went smoothly and to plan according to my wishes. Rouse & Co took care of all the legal stuff. The loss of my wife was and still is a very stressful time, but dealing with Louis helped take some of that stress away....

5 Jenny Winter 14th Jul 2023

All the staff were very helpful, kind and nothing was too much trouble. 

5 Sharon Jones 9th Jul 2023

I can’t thank Louise & Mark at Rouse & Co. enough. We wanted to have my Dad’s funeral near to where he lived but as I don’t live nearby that meant I had to make all of the arrangements by phone and email. You would think that would make dealings with a funeral director far less personal, but Louise did an amazing job of supporting and helping me through everything that needed to be arranged. Even when there were unforeseen issues and I had to change or add things, Louise was always calm and caring and nothing was a problem or too much trouble. She really did take the stress away at such a difficult time and they really took care of my Dad and of me. On the day of the funeral Mark and his team of pallbearers were brilliant - Mark guided me through everything and I didn’t have to think or worry about anything, they made sure everything ran seamlessly. I really can’t recommend them enough! 

5 Sasha Leto 4th Jul 2023

Mark is very professional, respectful and has a warm demeanour. I would not hesitate to recommend Rouse& Co.

5 Stephanie Woolley 3rd Jul 2023

I can't recommend Rouse & Co enough, i was arranging the funeral on behalf of my in laws and i called a few funeral homes and they weren't very helpful. I spoke to Louise and she was fantastic, helped me with everything and nothing was an issue.

The day of the funeral, Mark was very pleasant and kind, all the employees were smartly dressed and the cars were fantastic. Thank you for helping us to say a final farewell to a very loved Mum, Wife and Grandma.

Thank you!

Steph

5 John Woolley 2nd Jul 2023

Everything was dealt with in a sensitive and very respectful way so all the feelings of family members was considered and we would thank all members of the company for their professionalism  Thank you 

5 Barbara D'Archambaud 29th Jun 2023

Very efficient..would highly recommend..

5 Donovan Schooler 26th Jun 2023

I was looked after by your company with compassion care.

5 Racheal Cook 25th Jun 2023

Rouse and Co. Were nothing short of amazing. 

From start to finish, they treated us with respect, thoughtfulness and gave my Dad the uttermost dignity. 

They made the whole ordeal simple and worry free. On the day, family members and guests commented on the lovely service.

The little details made all the difference to us as a family. 

I could not recommend them enough, we were recommended to use this company and I can see why. 

Thank you Rouse and Co. 

5 Stephanie Bolton 23rd Jun 2023

Couldn’t have asked for a more caring, sympathetic, friendly and professional service from Mark and his team. 
Thank you for making everything so seamless and taking away as many stresses and worries as you could!

5 Kim Dyer 22nd Jun 2023

Lovely service. Lovely people. When dealing with people who are going through some of the worst times, wouldn’t want anyone else dealing with passed loved ones. Can’t thank rouse and co enough for all the help they gave me and my family 

5 Richard Godden 15th Jun 2023

was a excellent service by mark and all staff rouse thank you

5 Charlotte Beesley 10th Jun 2023

From when I first made contact with Louise, I didn’t know how to go about organising a funeral, but she put me at ease and helped me through the process. Rouse & Co made what has been an incredibly difficult time a little bit easier by providing a fantastic service and working within my budget. They have been patient, compassionate and understanding. They feel like a family and really do go the extra mile. 
Huge thank you to Mark & Louise and all at Rouse. 

5 Diana D'Abrera 9th Jun 2023

Louise and Mark did everything to ensure things were dealt with sensitively. Everything went very smoothly and we had minimum involvement, resulting in a stress free experience, as much as is possible under the circumstances.  We wouldn’t hesitate to recommend Rouse & Co to help anyone at the sad time of a bereavement.

5 Carla Francis 4th Jun 2023

Mark and Louise carried me through the hardest time in my life. Mum would be so thankful they were there to guide me.
Thank you to all at Rouse & Co for being so professional, reassuring, kind and going above and beyond for me x

5 Simon Elwell 2nd Jun 2023

Mark and his team were extremely good. Everything was handled with compassion and care. I would highly recommend 

5 Lisa Walker 28th May 2023

Absolutely beautiful service we were treated like family every aspect from arranging to the service was second to none . Heartfelt thank you to mark Louise and the team your dedication to each of us was amazing . Thank you again x

5 Dianne Anderson 22nd May 2023

From start to finish the kindness and compassion from staff at Rouse and Co was impeccable. The whole experience was smooth and stress free. Louise was on the ball and tailored my dad's funeral to what we required and wished as a family. Nothing was too much trouble and the response when we needed something was second to none. On the day of the funeral the whole day was seamless and the celebrant was so kind,it was like she had known our family for a long time. She was on point with the tribute she wrote . We were given the personal touch at all times and are extremely grateful that the saddest situation was made easier.

5 Anthony Grace 9th May 2023

THREE ANGELS DELIVERED INTO MY LIFE.

My mother passing away has broken me beyond any imaginable repair. Unable to face funeral arrangements, eventually I had to bite the bullet and go for it.
Who was I to trust with the most precious person in my life, well during the telephone calls I spoke with Rouse and Co Funeral Directors and it was the non sales, informative compassionate conversations that drew me closer.
Armed also with mums guidance I met with Louise and the planning began, during which I also met Mark and on a later date Marilyn.
Their compassion, patience and understanding is in my opinion immeasurable, after all you must understand that I was not able to last more than about 30 seconds without constantly breaking down. With their knowledge and assistance I chose a beautiful white coffin and pink satin lining and the arrangements were finalised for the funeral to take place at Bluebell Cemetery.

Louise called to let me know that they had collected my mother and arranged my visit to the chapel of rest, informing me that as the coffin was special order it may not be there in time, but mum would still look beautiful and would be comfortable.
I arrived two days later and not only did my mum look beautiful but they had managed to get her coffin delivery expediated and it too looked beautiful.

Eventually the day of the funeral arrived and the support from Mark and Louise was what kept me strong to see it through. They told me I wouldn't be alone and by god I wasn't. Mark was my crutch every step of the way.
The service was everything I hoped for, Rev Vincent Morrison was the perfect choice. Thank you father.

At the end of the service I remained briefly to say goodbye, again mark was there to support me, even bringing a single rose to lay with my mum.

I know this review I long and a bit of a story but it has to be, It is just my attempt to convey my eternal thanks and gratitude to Mark, Louise, Marilyn and all the pallbearers for the excellent service you provided along with the genuine heartfelt tenderness and care you gave my mum.
Thank you all for understanding me, thank you for reading my mind and knowing exactly what I needed for mum and myself, thank you for going above and beyond, thank you for keeping her safe. Thank you for the angel wings you set upon my angels chest. Thank you for the phone calls to check on my welfare, before and after the funeral.
I truly just cannot recommend or thank you enough!
You will all always be a part of my family.

5 Ruth Brundle 9th May 2023

Professional, kind and sensitive service from Rouse and co who we have now used for 2 close family members funerals. I would highly recommend them.