Rouse & Co. Independent Funeral Directors

5 Charlotte Beesley 10th Jun 2023

From when I first made contact with Louise, I didn’t know how to go about organising a funeral, but she put me at ease and helped me through the process. Rouse & Co made what has been an incredibly difficult time a little bit easier by providing a fantastic service and working within my budget. They have been patient, compassionate and understanding. They feel like a family and really do go the extra mile. 
Huge thank you to Mark & Louise and all at Rouse. 

5 Diana D'Abrera 9th Jun 2023

Louise and Mark did everything to ensure things were dealt with sensitively. Everything went very smoothly and we had minimum involvement, resulting in a stress free experience, as much as is possible under the circumstances.  We wouldn’t hesitate to recommend Rouse & Co to help anyone at the sad time of a bereavement.

5 Carla Francis 4th Jun 2023

Mark and Louise carried me through the hardest time in my life. Mum would be so thankful they were there to guide me.
Thank you to all at Rouse & Co for being so professional, reassuring, kind and going above and beyond for me x

5 Simon Elwell 2nd Jun 2023

Mark and his team were extremely good. Everything was handled with compassion and care. I would highly recommend 

5 Lisa Walker 28th May 2023

Absolutely beautiful service we were treated like family every aspect from arranging to the service was second to none . Heartfelt thank you to mark Louise and the team your dedication to each of us was amazing . Thank you again x

5 Dianne Anderson 22nd May 2023

From start to finish the kindness and compassion from staff at Rouse and Co was impeccable. The whole experience was smooth and stress free. Louise was on the ball and tailored my dad's funeral to what we required and wished as a family. Nothing was too much trouble and the response when we needed something was second to none. On the day of the funeral the whole day was seamless and the celebrant was so kind,it was like she had known our family for a long time. She was on point with the tribute she wrote . We were given the personal touch at all times and are extremely grateful that the saddest situation was made easier.

5 Anthony Grace 9th May 2023

THREE ANGELS DELIVERED INTO MY LIFE.

My mother passing away has broken me beyond any imaginable repair. Unable to face funeral arrangements, eventually I had to bite the bullet and go for it.
Who was I to trust with the most precious person in my life, well during the telephone calls I spoke with Rouse and Co Funeral Directors and it was the non sales, informative compassionate conversations that drew me closer.
Armed also with mums guidance I met with Louise and the planning began, during which I also met Mark and on a later date Marilyn.
Their compassion, patience and understanding is in my opinion immeasurable, after all you must understand that I was not able to last more than about 30 seconds without constantly breaking down. With their knowledge and assistance I chose a beautiful white coffin and pink satin lining and the arrangements were finalised for the funeral to take place at Bluebell Cemetery.

Louise called to let me know that they had collected my mother and arranged my visit to the chapel of rest, informing me that as the coffin was special order it may not be there in time, but mum would still look beautiful and would be comfortable.
I arrived two days later and not only did my mum look beautiful but they had managed to get her coffin delivery expediated and it too looked beautiful.

Eventually the day of the funeral arrived and the support from Mark and Louise was what kept me strong to see it through. They told me I wouldn't be alone and by god I wasn't. Mark was my crutch every step of the way.
The service was everything I hoped for, Rev Vincent Morrison was the perfect choice. Thank you father.

At the end of the service I remained briefly to say goodbye, again mark was there to support me, even bringing a single rose to lay with my mum.

I know this review I long and a bit of a story but it has to be, It is just my attempt to convey my eternal thanks and gratitude to Mark, Louise, Marilyn and all the pallbearers for the excellent service you provided along with the genuine heartfelt tenderness and care you gave my mum.
Thank you all for understanding me, thank you for reading my mind and knowing exactly what I needed for mum and myself, thank you for going above and beyond, thank you for keeping her safe. Thank you for the angel wings you set upon my angels chest. Thank you for the phone calls to check on my welfare, before and after the funeral.
I truly just cannot recommend or thank you enough!
You will all always be a part of my family.

5 Ruth Brundle 9th May 2023

Professional, kind and sensitive service from Rouse and co who we have now used for 2 close family members funerals. I would highly recommend them.

5 Lee Nash 7th May 2023

Mark and his team made a truly difficult time a whole lot easier. I will be recommending their services to anyone that needs them. Thank you again. 

5 Michael Yianni 27th Apr 2023

It was a very trying time for us and they could not have been more helpful.

5 Kim Stone 27th Apr 2023

We could not have asked for a more kinder and compassionate service. Mark and Louise went above and beyond and took great care of my lovely late mum. Thank you

5 Andrea Taylor- Harris 22nd Apr 2023

From the very first phone call with Louise, I knew Rouse and Co would be who we went with to help plan mums goodbye. 
Both Louise and Mark have been a great support and so easy to plan with, I highly recommend them to anyone who has lost a loved one xxxxx

5 Caroline Hancock 22nd Apr 2023

A fantastic company that go above and beyond , a special thanks to mark and Louise for making everything run smoothly and helping in every way they could ,what they do for the family’s is with love and care and make a very hard time that bit  easier x

5 Tiffany Wells 17th Apr 2023

Mark and Louise were amazing! The caring and compassion they gave us during this difficult time made planning our service much easier. Would highly recommend them to anyone.

5 Claudette Brown 3rd Apr 2023

From my first phone call straight through the whole funeral planning this company and all staff involved have been exceptional I cannot express how proffesional and caring this company has been and I definitely will be referring their services ..in my opinion Mark Rouse&Co are 100% better than 2 big company's I have used previously..I THANK THEM ALL

5 Paul Funnell 2nd Apr 2023

Rouse and Co stepped in when we were informed it would take over 2 months to arrange our mothers funeral with her original funeral plan provider.  
We were so impressed from start to finish with their very personal and  professional approach.  Nothing was too much trouble and we would highly recommend them.  

4 Gloria Matlock 27th Mar 2023

Mark and Louise were brilliant from the time I called overnight on a Sunday to tell them my uncle had passed away, giving advice on what to do as he was living out of their area and staying in touch, until he was able to be collected.

A funeral plan was in place, however they arranged flowers and the extras we wanted, and the day of the funeral was very well thought out with an excellent service from them and all their employees. They answered all our questions and have endless patience. Highly recommend. Thank you both so much.

5 Peter Carracher 16th Mar 2023

Very good in all respects. The Team worked well and deals with unforeseen issues quickly and without stress for the family. Highly recommended.

5 Margaret Burgess 16th Mar 2023

I received a recommend for Rouse & Co.  Everything was conducted with utmost dignity and my brother had the best ‘send off’ I could have wished for.

5 Tom Barnes 13th Mar 2023

Superb support. Thank you. 

5 Ana Pestana 11th Mar 2023

Mark,I wanted to thank you for the services from start to finish, you were fantastic in every way, you were fast and efficient. Mark and Louise thank you so much for taken care of my Mum send off. You where very kind and , thoughtfull. I will recommend you to anyone that needs your services.
Thank you and best wishes
Ana Lidia Pestana

5 Colin Lewis 7th Mar 2023

Louise and Mark helped my family with the most difficult period of anyone's life.
They were exceptionally kind and understanding. They offered my family hundreds
of pounds of services, free of charge. They provided at no cost services that our hospital could not. They cared for our loved one, and we will
forever be grateful to both of them for what they did for us. Thank you Louise and Mark, from Colin Lewis and family.

5 Paul Wardlaw 6th Mar 2023

Excellent staff made the whole process as easy as possible. Could not recommend highly enough

5 Frank Greco 5th Mar 2023

The entire Rouse funeral team couldn't be more helpful or understanding throughout such a difficult time. The support we received from start to end was faultless. Our family would all like to say a big thank you.

5 Arthur Tansley 3rd Mar 2023

Perfect from start to finish.
I could not ask for more.

RECOMMENDED
For all aspects of the
funeral services