Rouse & Co. Independent Funeral Directors

5 Aaron D' Costa 8th Jul 2020

Punctual, polite, professional, perfection personified. A loving and attentive service provided from start to finish. This was our first experience with a funeral directors and Mark from Rouse & Co supported us all the way. At such a difficult time, he was always welcoming and willing to help, answering all our questions and requests with patience and understanding. Mark's lighthearted and personal approach made us feel like a friend was taking care of us and we felt in safe hands at all times. The end result was a beautiful, heartfelt and perfectly executed funeral service that will always be remembered. We are truly grateful to Rouse & Co for their endless support and are highly recommended.

5 Jolanta Opacka-Juffry 17th Jun 2020

Rouse & Co are a true gem in their field of business. They were recommended to me by my neighbours, for which I am most grateful. I am now keen to pass on the best word as they deserve recognition and gratitude for the superb quality of service and the ethos of their work.

My dear Mum died at the peak of the Covid epidemic, and although she was SARS-CV2 negative all the CV19 restrictions applied to the funeral-related procedures. Those rules were then newly introduced and subject to daily amendments, which made funeral planning particularly difficult. The Covid crisis rules were very restrictive from both logistic and emotional points of view. Just imagine a funeral with only a handful of mourners permitted, each 2 meters apart, with no human touch allowed. I was devastated that my lovely Mum won't have a proper funeral that she so well deserved. But Mark Rouse took simply excellent care of her last journey in April 2020 and guided me through that saddest and most difficu ... lt of times with full understanding, compassion, empathy, and efficiency. Mark has been most supportive and kind to me, both pre- and post-funeral in a manner that was empathetic and professional in equal measures, while organising the funeral in the most efficient and smooth manner despite the dire external circumstances. I have thought about how he manages to balance the core of his demanding work with his compassion for clients as it must be a difficult and fine balance to achieve, and I concluded that he has a natural gift for this profession.

I would like to thank Mark Rouse for executing Mum's funeral so well under such difficult circumstances, and for his much-appreciated insight, support, and help during my bereavement worsened by the fact that it has overlapped with the dreadful time of social isolation and distancing, and loneliness during the Covid-19 epidemic. I wish Mark Rouse & Co every success and satisfaction they so well deserve.

Dr J Opacka
CR0 9JQ

17/6/2020 more

5 Fiona Peart 16th Jun 2020

Lovely people. Extremely helpful and patient. Very professional. Understanding and kind. Delivered everything I asked for. Would definitely recommend.

5 Gill Wood 16th Jun 2020

Mark and his staff were great. Polite helpful friendly and caring and respectful.
Nothing was too much trouble!!!
The day of the funeral went smoothly and according to plan. If it can be said it made the day pleasant and a celebration of life.

5 Mark Beaumont 16th Jun 2020

Mark and his family where fantastic my wife Sharon died of Covid-19 back in April and we where looked after so well.
We even had what we wanted white horses and a white carriage.
Mark made me and my family so relaxed and kept us up to date all the way.
Fantastic service and good prices.

5 Melanie Lyall 16th Jun 2020

Mark and his team were amazing and made everything a lot easier at what was one of the most difficult times in our lives, nothing was too much trouble and offered a true personal service.  We had a last minute change in the music as someone had sent us a recording of a tribute they had sung and this was sorted without any fuss.  I would highly recommend to anyone 
Mel (Sophie's Mum)

5 Neill Jones 6th Jun 2020

All at Rouse & Co were amazing! Very professional and made us all at ease from the very first contact to the end of mum's ceromony. We had changed our minds on the ceremony a number of times due to the current coronavirus situation, the guys were amazing and assisted every step of the way.

A very understanding and accommodating outfit, I would highly recommend them to all experiencing such difficult times of arranging a funeral for a loved one.

Thanks for all you have done for us.

Neill

5 Maria O'Flaherty 4th Jun 2020

I can’t praise this family company enough, they are so helpful, and do go that extra mile for you. They helped me through some difficult times, nothing was too much trouble for them. 
I’ve had to arrange 3 funerals in past 4 years , used a very high end company for the first one , which was very costly , had a recommended for rouse and co when my father died so decided to give them a try , exactly the same if not better service then a very well known company here in Croydon , please use them, they are genuine caring people. Have just them again for my poor uncle . 
🌟🌟🌟🌟🌟

5 Geoffrey Arhin 4th Jun 2020

Respectful, patience and understanding. 

5 Sue Garner 4th Jun 2020

Mark was amazing. Kind, friendly, thoughtful and looked after all our family. It felt as though we were going through the grieving process together, he became part of dad’s last journey with us. At a time when you need guidance and are emotionally struggling, he made it easy and intimate and dealt with everything for us. 

5 Ann Davies 4th Jun 2020

You have been very kind and helpful all through the ordeal of losing Terry. It has been much appreciated. Ann

5 Lisa Field 9th May 2020

Kind and compassionate in all communications and at the Chapel. What lovely people, thank you for making a hard task a whole lot easier. The Field Family

5 Bridget Ogbogbo 7th May 2020

Very supportive and considerate. Made a very difficult time seemless & effortless. I felt so blessed for choosing them.. Premium personalized service at  very affordable price. Right from our first  contact  Mark  was very reassuring and proffessional. Took the whole process of planning  including all the necessary paperwork.  Me and my family owns him a web of gratitude. God bless you Mark..

5 kevin Behan 7th May 2020

When we lost my dad beginning the search for a funeral director just seemed a hard task when we were feeling vulnerable, and wanting to make the right choice. It was the last thing we wanted to be doing. We called a couple but it didnt 'feel' right - so we spoke to our local priest who knew my dad and he recommended Mark.
From the off Mark was very kind and had a genuine manner. He talked with compassion all the way through the process, and clearly, so we felt looked after. He was in contact with us whenever we needed something, and never felt like he was in a rush to be somewhere else. Thanks Mark for everything, you made what was a terrible time much more bearable.

5 Barbara Clarke 2nd May 2020

I cannot praise Mark Rouse his colleagues and Funeral service enough, for the dedication, care, compassion and untold support that has been given to our family in such difficult times.
Mark has gone "over and above" to guide, advise and to help make such a painful time more bearable.
Our family would wholeheartedly recommend Rouse &Co Independent Funeral Directors to everyone at their "time of loss".
Again heartfelt thanks to Mark and his family.

5 Jonathan Keating 27th Apr 2020

Mark took care of both my mum and dad’s funerals, the latter being in difficult circumstances, with the utmost professionalism and with compassion. Mark and his wife removed any stress from the process of making arrangements, and their personal touch felt particularly genuine and comforting. I would highly recommend using this independent family run firm when the time comes.

5 Ajay Patel 27th Apr 2020

Mark Rouse was amazing. Nothing was too much trouble. We changed the route to the crematorium the day before the funeral to have stop off at dad's work place and he was more than happy to assist. Answered all my telephone and email queries promptly. On the day he exceeded our expectations. Highly professional and I would definitely recommend. Thanks Mark!

5 Frank Fernando 20th Apr 2020

Excellent service from beginning to end showed  great  compassion and  respect with excellent communication.

I would highly recommend this company.

5 Joana Gomes 13th Apr 2020

Mark was very friendly, helpful and attentive. He made me feel at ease from the get go and throughout the process during such a difficult time. Highly recommended. Thank you again Rouse & Co. 

5 Michelle Sussex 11th Apr 2020

Mark and Steve looked after my Mum when she passed away 3 years ago and they were so caring, kind and professional and took care of her. My father recently passed away and I could not think of anyone better to look after my dad so I contacted Mark and Steve @ Rouse & Co. My fathers funeral was this week during this pandemic and considering the restrictions they still ensured my dad had the send if he deserved. I’ve even told Mark the owner when my turn comes he has to take care of me. I would defiantly recommended Rouse & Co they are a business just like the next funeral parlour but there is a difference, they genuinely care, they listen and most of all show respect and kindness to both the family and the person who has passed away. Michelle from Croydon 

5 Emma Langhorne 11th Apr 2020

Mark was very kind, expenses were clear and whole process explained fully. Can't fault them, especially due to current Corvid situation.

5 Lesley Brown 30th Mar 2020

The caring service was amazing, every little detail, was thought of nothing was to much trouble .so much personal input was given..it was bad enough loosing my mum,but also what’s happening in the world..Mark was so understanding,he made us feel all one big family..so pleased my mum was with Rouse & Co..

5 Christina Costa Pinto 27th Mar 2020

Mr & Mrs. Rouse are very professionals, attentive, politely, friendly and extremely caring, as well as the rest of all staff.
They made us feel assured through out the all process and welcomed 😊 every time we visited the branch or by telephone.
They have also supporting us and always have a comfortable word.
I will definitely recommend the Rouse & Co to any friend during unfortunate time would need it.

5 david Warren 22nd Mar 2020

I couldn't find  fault  with  Mark .He has a wonderful soothing, understanding ,caring nature and made the funeral process that slightly bit  easier to digest , which when you're grieving isn't an easy task .

The price was very competitive , which I also found somewhat soothing too . 

Thanks again for a wonderful service ..................

5 Lisa Silcock 20th Mar 2020

Thank you Mark for your professional and very friendly manner in arranging my sister’s funeral. You are very professional as well as caring.  There was no hard sell and you provided exactly what we wanted. Highly recommended.