Co-op Funeralcare, Mottingham

4 Stephanie Honey 18th Mar 2024

Everything went well, although the Order of Service Sheet was not
right. This was because I wanted the original print changed,
and I didn't do a thorough check. I would have thought
as everything is dealt with so often that the problem of
the spacing on "committ-all" would have been noticed
without the need for me to have double checked. However,
everything else was good. Thank you.

5 Debbie Naden 27th Feb 2024

Through such a difficult time for me and my family all the members of staff from my first meeting with Joyce trimmings our funeral director, Michelle Harvey the celebrant and Jake who led the cars, they were all professional showed compassion and led me through all the process, without them supporting me and my family this would have been much more difficult to deal with. Sending with much gratitude and many thanks. They definitely helped me give my beloved husband the send off he deserved. Love Debbie and family.

5 Victor Whipp 29th Jan 2024

The help and advice I received from Caroline Willis was excellent and I could not have wished for a better person to have dealt with the funeral arrangements for my wife. Also, the gentlemen in charge of the funeral cars did an excellent job. All round I could not be happier with your services.

4 Emma Smith 27th Nov 2023

Thank you to Jill at the Coop Mottingham Village for all her help, time and compassion arranging Michael Smith’s funeral. 

5 Julie Hall 23rd Oct 2023

Excellent with the care of my father, explained everything in detail. And was very understanding about the situation in general, would definitely recommend to everyone.

5 Hilary Peck 16th Oct 2023

Jill was kind and efficient. Jake and the team were fantastic too, and the entire day went really smoothly. We felt that we were in safe hands from our first enquiries to the end of the day of the funeral. Thank you

5 Adetola Vivian Folagbade 7th Aug 2023

Thank you for planning my Husband's Funeral.
Mostly to Jill who was excellent throughout and Jake who made sure everything went smoothly on the day.
God bless you.

5 Omar Baker 24th Jul 2023

Excellent service. We were lucky enough to be taken care of by Jill in the Mottigham branch who was lovely. She was helpful and genuine (even shedding a tear when listening to a song to be played at the funeral). Thank you Jill and everyone at the co op. They all helped to make an awkward process simple.

5 Nicola Bolster 24th Jul 2023

Lots of attention to detail and support. We could not have wished for better service. I cannot recommend Jill, who handled our account, highly enough.

4 Valerie Williamson 10th Jul 2023

Jill in the branch was very helpful throughout, calm, knowledgeable, friendly and reassuring. I work in the industry, albeit for a different Co-operative society, and therefore understand the restrictions and daily challenges met in other areas of the business that she has to work with. One of the core values of any co-op is openness and honesty, this was shortcoming though from the business in general and we were not made aware that my Father-in-law wouldn't rest at the branch as soon as he came out of hospital - instead he went to their hub in Woolwich until he was ready for Chapel visits, as it turned out, he rested there until the morning of the funeral! Further disappointment in the behind the scenes processes meant that our Chapel visit, booked for the morning of the funeral almost didn't happen due to poor planning and scheduling from their logistics department and I felt sorry for Jill having to be the one to tell us this news even though it wasn't her fault.
The funeral team at the service were professional with a capital P throughout; polite, respectful and helpful. Remaining fully in control of what was happening whilst being invisible - absolutely everything that a good funeral team should be!

5 Caroline Martin 19th Jun 2023

Jill was helpful at all times, was respectful and considerate of our feelings at a difficult time. 
Everything went as planned and explained
thoroughly.
We were completely satisfied.

5 Linda Bennett 27th Feb 2023

A perfectly arranged funeral by the Co-op many thanks to all of the people who assisted me especially Jill and Caroline.

5 Keith Burch 20th Feb 2023

A huge thank you to all the people at Co-Op Funeralcare Mottingham, a special mention to Jill and Mark for their professionalism and compassion, nothing was too much trouble, exemplary service, thank you, regards Keith.

5 Christopher Jobling 6th Feb 2023

Really happy with the way the funeral was organised by Gill at the Mottingham branch, would highly recommend.

5 George Dorbin 31st Jan 2023

I would like to offer my sincere gratitude for all the staff making what would have been a most difficult time for our family manageable

Jill and Sam made every effort to help, advise, support us whenever we needed. So a very special thank you to them.

Michelle the celebrant also done an amazing job.

Thank you all so very much 

Karen & George x

5 Karl Sharma 18th Jan 2023

Exceeded our expectations. From dealing with Jill in Mottingham to the service itself, we couldn't have asked for more.




Many thanks, Karl Sharma.

5 Georgina Whiffing 6th Jan 2023

We would highly recommend Co op Funeralcare Mottingham. Jill was a great comfort. She was very professional and made  us feel as ease. She made a unpleasant task manageable and felt like she was more part of the family. From the Hillier’s 

4 Ellen Mead 20th Dec 2022

nothing to say really just excellent service will use again

1 Barbara Hannant 28th Nov 2022

I have submitted my concerns to the coop directly and am awaiting a response the only part of the service received that I am happy with is the actual funeral day the undertakers were amazing and the celebrant went above and beyond but as for the rest of the service I am disgusted with the way it was handled 

5 Steven Caiels 22nd Nov 2022

Very professional and caring 

5 Joanne Bird 4th Oct 2022

We were very pleased by the professionalism and support of our funeral director Clare, nothing was too much trouble, and she went out of her way to provide us with reassurance, answering all questions and following up on anything we needed

5 Richard Plummer 3rd Oct 2022

In every way I was helped in the arranging of the cremation. Thank you 

5 Anne Walker 20th Sep 2022

A very calm friendly approach at a very difficult time. Jill kept us updated and supported all the way though. Thankyou

5 Ron Roffey 12th Sep 2022

Jilll was lovely, the funeral director and his colleagues were excellent on the day guiding us through procedures.

5 Gemma Budge 6th Sep 2022

I just wanted to thank the Co-op team for all they did to help make my Ma’s funeral as good as it possibly could have been. As you can imagine, the day was incredibly sad, but very beautiful too.
We loved Ma’s woolen coffin as well as her lovely Order of Service that Jill put together. We thought Vernon, our funeral director, was great too.
This process has been a steep learning curve for us - (fortunately) we have never been involved in organising a funeral before, but we were guided by the Co-op team with compassion and kindness, making our final time with our Ma both dignified and beautiful.
We were lucky enough to have our dear friend, celebrant Roy Coleman, coordinate the service itself, and many people commented how poignant it was to have somebody speak so eloquently about my Ma - we were blessed that he had known her so well , and again, that this was all delivered with such compassion.
Thank you again to every one who played a role in Ma's final day.