Co-op Funeralcare, Kingsbury

5 Julie Dobbin 2nd Jan 2024

Caring and supportive staff provided a personalised service- thank you to everyone involved 

5 David Banks 28th Nov 2023

I have nothing but praise you did the whole thing without a single hitch 
So all my thanks to those of you that made the day one to rember

All my best wishes   David

2 Lasitha Leelasena 8th Jan 2023

Staff was friendly and helpful. The main issue was getting in touch with them was so difficult. Phone always gets redirected to the head office and they have no idea how to deal with the queries. They will take a message and that's the last thing you hear. Recently it took me a week to get in touch to collect the ashes. Coop needs to improve customer contact. Having communication issues is the last thing you need during a funeral.

5 Karina Disley 22nd Dec 2022

Thank you very much for helping me with my dad. My dad is at peace now and that is all down to your kind words and service and I'm very grateful for that so thank you once again.

5 Stephen Hanlon 20th Dec 2022

thank you for your wonderful service.My family and i would like to wish
everyone at the co-op a wonderful xmas and a happy new year,and a big thank you for a very proffessional job,and a very special thank you to sofia for her care and compassion,you are a truly proffessional group of people,who do a very important job for families and loved ones,thank you very much.
yours sincerely,
mr s hanlon

5 Darren Fox 12th Dec 2022

Sofia and Gorgina, we're amazing. Sorted everything out to make the process as smooth and painless as possible while showing respect to my loved one and family.Organised all aspects and kept me updated. Would recommend every time. Quality staff.

5 Julie Davies 5th Dec 2022

Excellent service and care thank you xx

5 Thomas Konig 7th Nov 2022

A great team from start to finish who handled every nuance and aspect with care and compassion at every stage.  I would recommend them every time!!

4 Janice Paine 2nd Nov 2022

no comments

4 Cornell Rogers 17th Oct 2022

Very pleased with the service I received

5 Victor Bristoll 22nd Aug 2022

I was extremely satisfied with both the organisation of Mum’s funeral and how well things went on the day itself; it has been and is, a very traumatic time for my brother and myself but we are so grateful that Mum had a lovely  service. I cannot praise our organiser, Sofia Eugeniou, high enough. She demonstrated compassion and high efficiency. Also, the gentleman who lead the funeral on the day, John, deserves special mention too for his sensitivity and organising skills. Thank you.

5 Simon Montgomery 8th Aug 2022

Sofia (Eastcote) was fantastic and helped make our experience a pleasant one, given the circumstances. Sofia ensured everything went as smoothly as she could. 

5 Peter Sinclair 19th Jul 2022

Very pleased with arrangements, it all went very smoothly.

4 Daniel Murphy 12th Jul 2022

Generally handled very good, disappointed that the local funeral home at Kingsbury was understaffed resulting in the office being closed thus making it inconvenient at times. Roberts personal belongings were supposed to have been collected by the funeral staff but this did not happen.

5 Robin Lewis 2nd Jun 2022

Fiona at branch, professional, clear and concise.. Wholethingwas exactly what was wanted Thank you

1 Nii Ako Akofio-Sowah 9th May 2022

Fiona added to the pain our family was going through by only telling us the date we had chosen for the funeral was not available after we had paid the deposit, not being very supportive in helping us find a reasonable alternative, delaying our refund when we decided to go with a different funeral director and appearing very callous about the whole thing. This was one of the worst experiences of my entire life.

1 Kelly Thompson 20th Apr 2022

The worst service imaginable constant mistakes, added stress for family lack of communication. Myself friends family would never use your services again .A tragic situation was made worse on every level and I will be seeking justice

1 Wendy Taverner 14th Mar 2022

The service was so bad at Kingsbury we had to go to the Complaints department who were excellent and eventually the area manager Mandy transferred us to Borehamwood office who were caring, empathetic, and very good at their job. The girl at Kingsbury could do with some serious training….if she still has her job !

3 Denise Green 14th Mar 2022

Fiona  stressing my wife out over a deaths certificate that we couldn’t get
She should done her homework first before phoning my wife up
Death Certificate was not issued because we’re taking the NHS to court
That’s why we had a temporary one for not a Green certificate

5 Ghislaine Smith 21st Feb 2022

Fiona kind and caring . Excellent 

5 Anita Howard 15th Feb 2022

Made the process so much easier very kind kept in touch was very thoughtful only problem we had was we paid to have pat embalmed at jnd this did t happen. Thank you so much for being so kind at such at difficult time

5 Simon Puzey 17th Jan 2022

Miss Fiona Nuttall was highly professional and extremely sensitive to my state of bereavement. I can't thank her enough for having been so understanding of my needs at that difficult time.