Bournes Funeral Service, Sittingbourne

5 John Taylor 12th Oct 2021

We were introduced to Ben via friends who had recently suffered a bereavement and could not speak highly enough of the support they received. I was sceptical when I first met Ben as he seemed really young. I could not have been more wrong. His ability to handle a difficult situation was impeccable, the way he dealt with my mum was a real insight into someone that knows how to get on the wavelength of their audience.
He made a number of suggestions in our meeting, committed to numerous actions and I would say delivered or over delivered on every single one of them. The attention to detail was first rate and whilst it is not something as a family you want to go through all the time, when it happens again I know who to call. Minor details like, "what colour ties do you want us to wear?" really gives you an insight into the thought process they follow. When Ben wasn't available Catherine and others in the back office team took control and I never once felt in a situation where I didn't know what was happening or how to progress something.
When at the last minute my sister decided that it would be good to take the large family piece back to mum's Ben arranged for the florist to come to the crematorium and collect as it would have been too large for a domestic car.
I could not recommend the team more, the last three weeks have been awful but the support and assistance from Ben and his team at least made a difficult situation easier to navigate with their kindness, thought and willingness to take away all the unnecessary minutiae where they could.
Well done and thank you.
John Taylor

5 Joseph Potter 11th Oct 2021

if I had been looking for a fault I would not have found one. Everything went so well ,the casket had been decorated so good .
Funerals are not nice but everyone was saying it was the best they had been to.
My wife Veronica had a good send off.
Thank You Bournes.Would and will recommend you to anyone and everyone
Joe potter

5 EllieMae Cooper 2nd Oct 2021

For such a hard horrible time the entire team down bournes made everything so much better. As a family we can’t thank you enough for everything XxX

5 Jemma Shoebridge 28th Sep 2021

Hayley and Ben went above and beyond to help the family when needed and to look after our mum Barbara.
There was a high level of communication all the way through and such a high standard of care.
Both of them were only a phone call or email away.
I could not recommend Bournes enough.
Thank you from all the family.

5 Tracy Ellsmore 24th Sep 2021

Bournes have been great and the service I received has been excellent. Dad's funeral was lovely and memorable.

5 Lisa Chadwick 21st Sep 2021

Bournes were so professional at all times. Ben who we always, contacted and who looked after when mum passed entered her house with all our family and gave us such respect and allowed us time to say goodbye to mum. Right till the end there is, only praise for Bournes. Thank you so much x

5 Michelle May 13th Sep 2021

I cannot fault the service we received. We were kept up to date and received prompt replies to any questions we had. 

5 Paul Nicholls 7th Sep 2021

very personnel service,helpful and managed all matters with great care and attention
our celebrant was excelleant and along with Richard and Bens help the service
was all we could wish for and a fitting end to my fathers succesful life

Thanks to all

5 Graham Killick 9th Aug 2021

Having used Bournes only 10 weeks earlier for my mother’s funeral we knew of their high standards and attention to detail. We were not disappointed with Ben and his team providing another excellent service together with Robin as celebrant.

5 Louise Case 20th Jul 2021

Excellent – professional, timely, sympathetic and helpful, everything you need at such a terrible time.

If I have the misfortune to need these services again, I'd only ever go to Bournes.

5 Jane Neck 20th Jul 2021

Beautiful service Bourne is a carding family business I would recommend them to everyone they did my mum proud and took great care of her , I cannot fault them thank you for giving us a beautifully send off for my mum xx

5 Tracey Leake 20th Jun 2021

Brilliant from start to finish helping us through a process we were so unfamiliar with. Special mention to Catherine who was the main point of contact organising the funeral and was very patient. Also Ben who looked after us so well on the day. 

5 Trevor Rich 1st Jun 2021

Excellent professional people kind and caring made our family feel at ease thankyou  kind regards Jane Bentley 

5 Paul Kelly 24th May 2021

We were very pleased with the professional services of bournes all the staff were excellent and all our wishes were carried out.
Thank you to all the staff fromPaul kelly and family

5 Sue Dadson 23rd May 2021

I can’t thank Bourne’s enough for their compassion and help at such a difficult time, especially Catherine and Hayley. Who went out of their way to help. 

5 Clive Rossiter 15th May 2021

Have used them before. 
They know their business well and have always been professional. They are all lovely people to deal with and very helpful with any questions you may have. 
Highly recommended. 

5 Graham Killick 12th May 2021

Bournes Review




From the very start Ben and the team at Bournes have been brilliant. 
Ben was so supportive and helpful all through this difficult time.
With his faultless attention detail and professionalism.
The independent celebrant Robin was an excellent choice in helping us put Mums service together and leading us through the day.

5 Dina Parker 4th May 2021

All the staff at Bourne’s have been compassionate & supportive during this most difficult time. Communication every step of the way has been excellent along with the much needed helping hand. I cannot recommend Bourne’s strongly enough. Many thanks to you all. 

5 Yvonne King 25th Apr 2021

When bournes came to collect my mum from her nursing home I felt such a relief to see Ben I knew instantly she would be in good hands and well looked after. He is so professional and shows so much respect to my mum and our families. I cannot thank Bournes enough for everything they have done for my family. Catherine is always so helpful and nothing is too much trouble. They do truly understand what families are going through and they give that personal touch at a very sad and difficult time. 

5 Lyndon Beale 17th Apr 2021

Bournes Funeral Directors, advertise as a family run business in Sittingbourne and boy does it show. 
From the first phone call to walking into their premises, I found them to be polite, professional, very caring and attentive and nothing was ever too much trouble.
Losing my Dad was one of the hardest things I’ve ever had to deal with, and Bournes staff took all the worry away.
From Susan the Celebrant, through to Ben and all the team at Bournes, everyone made my Dads last journey respectful and memorable. 
Although now for me or if you’ve ever been to a cremation before, I found the bowing of heads as a sign of respect for my Dad brought me to tears. 
Everything was perfect for my Dad and he would have been proud.
Thank You Bournes for everything you did for me and my Dad and I sincerely hope your company gets the recognition it so clearly deserves.

Thank You
Lyndon

5 Joanne martin 20th Mar 2021

Very friendly, helpful staff. Very caring in this difficult time. Nothing was too much trouble. Dealt with Cathy and Ben most of the time, both very good.

5 Janine Goatham 15th Mar 2021

Thankyou for making dads day perfect
Nothing was too much trouble for any of the staff at Bournes, they go above and beyond to make sure every little detail is thought of, and so understanding and reassuring at such a sad time

5 Donna Bassant 13th Mar 2021

From making the initial telephone call to ask if they could take care of my fathers funeral, they showed respect and sensitivity in a manner that was professional but also empathetic. I would definitely recommend to my friends and family. 

5 Charlotte Drury 11th Mar 2021

Excellent service, Bournes went above and beyond to make sure it was the perfect send off.

5 Pat Tatchell 8th Mar 2021

As a family we would highly recommend Bournes of Sittingbourne as highly professional and compassionate funeral directors. They supported us through such a difficult time and gave our loved one a perfect send off. Thank you to all the Bournes team.