Co-op Funeralcare, Chatham

60 reviews

Latest Verified Reviews

Jeanne Arnold 28th Nov 2022

Chatham co op funeral services were an absolutely wonderful  the staff were kind caring and compassionate. They understood how I felt and I am very grateful for their kindness and understanding and their professionalism. I have and always would recommend them to my family and friends. I just want to say a very very big thank you to the staff they have been wonderful. 

Helen Elvy 3rd Oct 2022

With regards to planning the funeral for my father, We arranged meeting to discuss plans and what was offered, What we would like for my father. Went away to discuss either essential funeral or tailored funeral with the added cost. My wishes for my father Was for my father to be carried by the coop funeral staff, as stated in paperwork that either family members "our colleagues from coop or wheel beired so we decided to go for the tailored funeral so my father could of been carried. So for the cost of the tailored funeral to get what we wished for we added o more, This was not stated from the 3 multiple meetings I had at the funeral home otherwise. Untill the day before funeral that the funeral director rang to discuss and finer detail that my father most probably won't be carried due to having 6 members of staff and having a risk assessment done with my father and coffin due to staff safety. If this would have been discussed before hand before paying for the funeral then I wouldn't of gone for the tailored funeral Unfortunately this should not be stated in your paperwork for a tailored funeral if i cannot be done, vulnerable time or not. Do not offer services and take money without fulfilling all requirements if meet.

Wayne Delaney 30th Aug 2022

Very good.Everything went very well with the planning of the funeral.

Reviews

Location

65 High Street
Chatham
Kent
ME4 4EE

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About Us

As Co-op Funeralcare, Chatham is not a member of Funeral Guide, we cannot show up-to-date pricing or service information.

If you are in need of a funeral director, Funeral Guide does have contact information for other funeral homes nearby. To find out about any of these homes, please click on one of the funeral directors below.

Co-op Funeralcare, Chatham is an ethical, member-owned funeral director in Kent. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Co-op Funeralcare, Chatham can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.

Their Chatham funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.

As well as providing funeral services in Chatham, Co-op Funeralcare, Chatham take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.

During weekdays, Co-op Funeralcare, Chatham in Kent is open from 09:00 - 17:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.

Telephone Co-op Funeralcare, Chatham today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.

If you own this business and would like to enhance your listing on Funeral Guide, please click on the button at the top of the page to find out more information.

Verified Reviews

Verified Reviews

  • 5 Jeanne Arnold 28th Nov 2022

    Chatham co op funeral services were an absolutely wonderful  the staff were kind caring and compassionate. They understood how I felt and I am very grateful for their kindness and understanding and their professionalism. I have and always would recommend them to my family and friends. I just want to say a very very big thank you to the staff they have been wonderful. 

  • 2 Helen Elvy 3rd Oct 2022

    With regards to planning the funeral for my father,
    We arranged meeting to discuss plans and what was offered,
    What we would like for my father.
    Went away to discuss either essential funeral or tailored funeral with the added cost.
    My wishes for my father Was for my father to be carried by the coop funeral staff, as stated in paperwork that either family members "our colleagues from coop or wheel beired so we decided to go for the tailored funeral so my father could of been carried.
    So for the cost of the tailored funeral to get what we wished for we added o more,
    This was not stated from the 3 multiple meetings I had at the funeral home otherwise.
    Untill the day before funeral that the funeral director rang to discuss and finer detail that my father most probably won't be carried due to having 6 members of staff and having a risk assessment done with my father and coffin due to staff safety.
    If this would have been discussed before hand before paying for the funeral then I wouldn't of gone for the tailored funeral
    Unfortunately this should not be stated in your paperwork for a tailored funeral if i cannot be done, vulnerable time or not. Do not offer services and take money without fulfilling all requirements if meet.


  • 4 Wayne Delaney 30th Aug 2022

    Very good.Everything went very well with the planning of the funeral.

  • 5 Parween Khan 17th Aug 2022

    Rachel was really kind and really helpful thank you so much for all your kindness and support 

  • 5 Arthur Frank Harlow 15th Aug 2022

    Excellent Service
    Made the whole process easy
    Thanks

  • 5 Maria Tannant 15th Aug 2022

    The Coop Funeral Service was outstanding in every way. Mum was looked after with the highest regard and we were delighted with the service. I would highly recommend them. 

  • 3 Michael Holland 13th Aug 2022

    Was roughly what I expected

  • 5 Sarah Compton 2nd Aug 2022

    The funeral for our Mum was perfect. We were overwhelmed with the support from Co-op and Mum would have been so proud of how it was done. Amazing.

  • 5 Stacey Greenway 18th Jul 2022

    Verity dealt with us at our local branch and was very kind and caring and explained the many options we had in choosing what we wanted to be the perfect service for my late brother, they did an outstanding job and made sure everything went to plan which it did and kept in contact in the days up to the funeral. The day we viewed my brother I wasn't going to see him as I believed he would look different and didn't want to have that memory and Verity explained he looks like he was sleeping and normal colour so I did see him and glad she said that otherwise I wouldn't of seen him and regretted it. We also met Steve, the man who escorted my brother to the crematorium in the hearse, and all the other staff showed nothing but respect for us and for my late brother. A very kind and caring place and glad with our choice to use them for the arrangements. I would use them again if needed in the future.

  • 5 Sarah Howard 18th Jul 2022

    The team could not have been better. Excellent advice from the beginning, zero fuss and efficient service. All done with a calm and respectful attitude.

  • 5 Claire Stewart 11th Jul 2022

    Excellent Service!

  • 5 Andrew Atkins 2nd Jul 2022

    For a small funeral it was done very well plus i have used coop funeral care before. Very understanding staff

  • 5 Maureen Elizabeth Grealish 27th Jun 2022

    Your service was of an excellent stardard. I couldn't have asked for more.

  • 3 Julie Guthrie 27th Jun 2022

    Appt to arrange the funeral was carried out well. It was the production of the order of service and the slide show that caused some issues, wrong email address for submitting photos and no support in setting up slide show. Vicar given wrong date for funeral in email and funeral director had wrong house number. Issues that should not have occurred and I felt the staff were dismissive on the day I checked to see if everything was in order.

  • 5 Simon Brooks 20th Jun 2022

    My late father’s funeral went so well to plan because the staff were very professional and helpful. 

  • 4 Mary Jones 13th Jun 2022

    The service we received was very good.  I would not hesitate to recommend the service to colleagues, friends and neighbours.   Nothing was too much trouble and we thank you for the kind consideration from everyone.

  • 3 Doris Simons 3rd May 2022

    We would of preferred to have dealt with only one person throughout the arrangement.  We in total spoke to 5 different people.  
    Room where arrangements were made could of been decluttered and cleaner.  

    Kate Harling replied
    I am sorry to hear that you are not happy with the service. Please can you contact our Client Relations Team 0800 083 6301 or email us on funeral.clientrelations@letsco-operate.com
  • 5 Pauline Wilkes 25th Apr 2022

    Very caring people and did everything we asked for.

  • 5 Linda Carron 25th Apr 2022

    All the staff that l communicated with at the Chatham branch were so helpful and professional at all times.
    Mark made sure everything ran smoothly, overseeing music seating and donation box.
    I know l will be in safe hands when it's time for my funeral.
    I am glad my husband and l bought Funeral Plans with your company.

  • 1 Deborah Kent 20th Apr 2022

    Totally don't do as they say . No communication. Left my dead father for a month without telling us what was happening after saying he would be cremated in 2 weeks . I made a complaint , it wasn't logged with head office had to chase it up myself weeks later as it wasn't even logged. They just don't seem to care about greiving relatives . Don't go here .

  • 5 Svetlana Morozovs 12th Apr 2022

    Everything was very well planned out. My family were very pleased with the service as it was very comforting and catered to all our needs. We got the essential package and everything was included with no extra problems. We are very grateful for this funeral service.

  • 2 Pierre Bestel 21st Mar 2022

    Very poor communication 
    Don’t reply to emails 
    Last thing I needed after losing my father was to have to chase the funeral director over the phone because they never reply to emails 

    Kate Harling replied
    We are sorry to hear that you have been dissatisfied with aspects of our service. Please get in touch with us at funeral.clientrelations@coop.co.uk and we will listen to and investigate your concerns. Thank you for highlighting this, we’d really appreciate you allowing us to respond to you at this difficult time.
  • 5 David Kavanagh 28th Feb 2022

    There was consideration, understanding and good advice.
    Also very efficient.

  • 5 Maureen Rook 21st Feb 2022

    From first contact to the cremation service everything was dealt with in a professional, friendly and caring way. The celebrant provided was very easy to talk to and really listened, finding out about his life and all the memories we had of Dad. The service was a true celebration of his life

  • 5 Heidi Stone 21st Feb 2022

    Totally happy with everyone at CO-OP Funeral home,they were amazing friendly an very helpful

Address
65 High Street
Chatham
Kent
ME4 4EE

Open map

Latest Verified Reviews

Jeanne Arnold 28th Nov 2022

Chatham co op funeral services were an absolutely wonderful  the staff were kind caring and compassionate. They understood how I felt and I am very grateful for their kindness and understanding and their professionalism. I have and always would recommend them to my family and friends. I just want to say a very very big thank you to the staff they have been wonderful. 

Helen Elvy 3rd Oct 2022

With regards to planning the funeral for my father, We arranged meeting to discuss plans and what was offered, What we would like for my father. Went away to discuss either essential funeral or tailored funeral with the added cost. My wishes for my father Was for my father to be carried by the coop funeral staff, as stated in paperwork that either family members "our colleagues from coop or wheel beired so we decided to go for the tailored funeral so my father could of been carried. So for the cost of the tailored funeral to get what we wished for we added o more, This was not stated from the 3 multiple meetings I had at the funeral home otherwise. Untill the day before funeral that the funeral director rang to discuss and finer detail that my father most probably won't be carried due to having 6 members of staff and having a risk assessment done with my father and coffin due to staff safety. If this would have been discussed before hand before paying for the funeral then I wouldn't of gone for the tailored funeral Unfortunately this should not be stated in your paperwork for a tailored funeral if i cannot be done, vulnerable time or not. Do not offer services and take money without fulfilling all requirements if meet.

Wayne Delaney 30th Aug 2022

Very good.Everything went very well with the planning of the funeral.

Reviews
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