New Milton Funeralcare

5 Linda Foulger 14th Feb 2022

First class service 

5 Carol Edwards 9th Feb 2022

We couldn't have asked for more. The whole day was how John would have wished it to be. Thank you for everything.

5 Joanne Haywood 2nd Feb 2022

From the moment we spoke to Holly we had a professional service throughout. Everyone we had contact with at the New Milton branch was helpful and kind. Holly was a treasure, she assisted us with all areas of the funeral and was a good support at a very difficult time for the family. Steve and the team who drove us to the crematorium were also professional in their manner and helped the service run smoothly with us the family not having to worry about anything on the day - thank you to all.

5 - - 24th Jan 2022

Thanks to Holly at your New Milton branch, she was so VERY good especially with the long distance between us. John Savage (Johannesburg)

5 James Hampton 17th Jan 2022

All aspects were lovely, from the very first contact right through to the actual funeral on the day. It was very sympathetic and we could mourn Mum knowing that everything was taken care of.

5 Barbara Jenkyn 4th Jan 2022

I was most impressed by Holly in particular, she had so much
knowledge of what was to be done and steered us always in
the right direction.  She was wonderful.  As regards to the
Funeral itself, it could not have been better, the Funeral 
Director was most helpful and respectful in his duties.
The Funeral service was a joy, everything went according to
plan and the music, the speeches and poem were read very
well.  In fact people who were attending thought it was a
lovely service one of the best they had been to.

5 Eileen Smith 1st Jan 2022

Thank you all for the good service we had. 
Very helpful staff and reverent 
Eileen Smith and family.

3 Debra Leggoe 14th Dec 2021

I had hoped to have made arrangements via New Milton branch as per my father's funeral 10 years earlier. It was all a bit haphazard with a different person on the job each time I made enquiries due to staff holidays, cover leaving for an emergency etc. Eventually the arrangements were ably managed by lovely Abbie at Ferndown branch with me going into New Milton with my mother's belongings as required.

It was very frustrating not being able to get through to branches via telephone with queries. All calls were redirected to a Manchester-based call centre where I had to go through the full details to progress or get someone from a branch to return my call each time. All this on top of losing a parent became quite upsetting. All went smoothly on the day (although the chauffeur of the limousine could have taken time to remove her brightly coloured, chipped nail varnish for the work!)

Not impressed to receive an invoice a week later, stating 21 days payment terms when the invoice was dated 4 days prior to posting via second class, meaning it was received a week after issue and one week's time was lost.

Not as good as the care taken for my father's funeral unfortunately.