Waters & Sons Independent Funeral Directors Ltd, Portchester

5 PAUL DODRIDGE 14th May 2023

Simon, Dionne and David were exceptionally helpful and caring with guiding us through this difficult time. Dionne tirelessly working on the arrangements and David and his team were professional and respectful on the day. I wanted everything to go perfectly and this is what they delivered. I thoroughly recommend this company and team and can’t thank them enough.

5 Lynn Power 9th May 2023

The care and thoughtful guidance we received from Dionne and Kerry was second to none.

The beautifully decorated lounge provided a calm and relaxed atmosphere in which arrangements could be discussed in a highly supportive way.

We were given all the time we needed to consider choices and make decisions.

Dionne and Kerry were not only highly efficient and professional in all aspects but kind in their approach offering a warm and personalised service.

Lisa was the perfect Celebrant, she listened to us carefully and presented a real reflection of the life of the person we had come to celebrate.

Thankyou Dionne for guiding us throughout the whole process you made all the difference.

Lynn and Jade

4 Cheryl O'Neill 29th Apr 2023

The people I dealt with were so helpful and kind it made the whole sad experience so much easier.

5 Phil Vaughan 27th Mar 2023

I can’t praise Waters and Sons enough, Dionne and Kelly were so nice, caring and understanding and helpful in our time of need leading up to my Brothers funeral, and on the day of the funeral their team turned up on time looking very smart and professional. Very caring and sincere through out the service. Definitely a 10/10 service from start to finish.

5 WENDY BALL 8th Mar 2023

Specific thanks to Dionne for her professionalism, compassion and empathy.

5 Felicity Pitman 24th Feb 2023

Having recently suffered three bereavements within our immediate family, we have worked quite closely with Waters and Sons, particularly with Dionne, since the end of September last year.

The service that they, and she in particular, provided as been exceptional. They have been kind, compassionate, and understanding when things have taken a minute to sort, as well as highly communicative, informative, and professional.

This has been the worst time in all of our lives, and the only thing I can say is that if anyone has to go through anything similar then I hope they are able to use Waters and Sons or at least find somewhere with the same level of support that we have been offered.

We will always be incredibly grateful to Dionne and everyone else at Waters and Sons - I can't speak highly enough of the service they provided which was above and beyond our expectations. Thank you again, from all of us. F, K (and S).

5 NIKKI HILL 18th Feb 2023

We picked Waters & Sons because of their excellent reviews and because they are in Portchester, the village my mum and step-dad felt part of. We were not disappointed. They were compassionate, well organised and reasonably priced.

5 PENNY SHERGOLD 10th Dec 2022

I would certainly recommend this funeral service from the moment my Mum passed away , Dion was excellent nothing was too much trouble ensuring along the way I was kept informed . Dion was caring and compassionate with the grief I was feeling and always made sure she had time to listen. The funeral was carried out to my expectations with dignity and kindness. Dion is certainly an asset and you would have to go a long way to find a more caring and professional lady.

5 JULIE SOUTHCOTT 29th Nov 2022

Caring , compassionate and very supportive. Dione was amazing. 

5 Julie Sampson 15th Sep 2022

Very friendly and efficient service. From the moment they came to our house there service was extremely impressive, David was very caring and sensitive to our situation . On visiting the Portchester office we were seen by Dionne Porter who immediately put our minds at rest, and carried out our wishes, professionally and with empathy . We would highly recommend this family run business .

5 KATHERINE MAYBEY 30th Aug 2022

The kindness and empathy shown by Dionne made our journey easier than we thought - she went through the procedure step by step never rushing us and was always there for us. Thank you so much and for being outside the office saying goodbye to Mike was so thoughtful. 

4 Gareth Vernon 31st May 2022

The overall experience for a funeral was very accomodating and an excellent service provided. This is the second time we have used Waters and Sons, and both have been impeccable. 

5 NICHOLAS ALLERTON 17th Apr 2022

Exceptional service throughout from the whole team from initial contact to funeral service.
Tracie was extremely helpful and guided me through all stages making everything as easy as possible .
I cannot thank the whole team at Waters and Sons enough for their care and compassion at this difficult time.

5 Louise Balchin 28th Mar 2022

I used Waters & Sons Portchester office to arrange my Dad’s funeral. This was all done over the phone because we live in another part of the country. I cannot fault them at all, the girls in the office sorted everything out for us, they kept me informed of everything and the team on the day of the funeral were helpful, polite and extremely professional, I thoroughly recommend them, 1st class service.

5 Neil Gray 25th Mar 2022

An outstanding service throughout such a difficult time. The whole process was carried out with kindness and compassion and any questions dealt with in the same way. I couldn’t have asked for anymore for remembering my father.

5 Iain Howes 18th Mar 2022

Chose Waters & Sons Portchester after my wife asked for me to find a local independent funeral director. As soon as i met Tracie,  I knew I had found the right person.
It is such a difficult time with so much going on. Tracie and Simon were amazing and took all the stress and pressure away. They are truly amazing people (Professional yet personable, Respectful, Understanding, Calming.....) Everything was arranged in manner that was true to my wife's personality.
I cannot speak highly enough of how they handled everything when i was very broken.
Please please keep doing what you do. People like me need people like you at such difficult times.

5 Sandy Bassindale 22nd Dec 2021

Tracie was absolutely brilliant from day one couldn't have asked for better.
The team did an amazing job.
Also Liza did a fantastic tribute

5 Adrian Grinsell 29th Oct 2021

Very pleased with Waters and Sons , they could not have been nicer to deal with and the funeral went very smoothly without a hitch. I would be happy to recommend them

5 Deborah Haines 12th Sep 2021

Great service from start to finish
Staff amazing at Portchester Branch, have such empathy and help is always at the end of the phone. Can not recommend Waters and Sons enough.

5 Pat Faulkner 21st Mar 2021

Very friendly at a time you need it most.

5 Carole Woods 14th Mar 2021

Excellent service from beginning to end.Thank you for making everything run so smoothly

5 Caroline Lambe 20th Feb 2021

So respectful. All ran smoothly

5 Lorraine Hearnden 5th Feb 2021

The team were very kind in assisting us to arrange Mum’s funeral, the admin team talked us through each aspect and did everything they could to assist us make decisions.  All went to plan on the day and once again they were very professional and caring.  I felt that Mum was treated with respect and I trusted their advice.

5 Michael Harding 25th Jan 2021

Waters and Sons were very courteous and helpful. Where there was an issue they went out of their way to resolve it

5 Emma Wilkinson 7th Nov 2020

At what is an extremely difficult time for any family Tracie and her colleagues did a superb job of guiding us through what we needed to do to ensure a fitting service was provided. Supportive and caring they made a very hard task simpler with their dedication and professionalism.