Baguley Funeralcare

2 Jackie Thorn 9th Apr 2024

The experience was mixed rating from excellent - the day that mum was collected from home and the way the funeral proceedings were directed on the day, to way below the standards expected in terms of the arranging and communications. The initial appointment was impersonal, felt too business oriented, not very private and cost driven -we left with leaflets and felt we were researching most stuff for ourselves and lacked confidence that Co-op would deliver on the day, which was a worry. We were also shocked and distressed to learn that mum was not where we thought she was "...resting in our central facility". The failure to confirm our understanding also led to extra costs being incurred. Some of this was due to lack of experience on the part of the funeral arranger and staff holidays, but also lack of quality assurance on part of the management - please check quality of emails sent on behalf of the business. I really think that basic GSCE English is to be expected and "shouty" emails where text is emboldened and in red is not appropriate when emotions are raw and people are grieving the loss of a loved one. We did feel so insecure that we made an out of hours call over the weekend, and the duty director was excellent in allaying many of our concerns. It was additionally distressing to learn a couple of days before the funeral, that against all my expectations that I had failed the soft credit check and that the funeral should be paid for before the date set. This ultimately did not occur but again added further to the distress of the situation and again emphasised the priority of the Co-op receiving payments due rather than as the experts, checking our understanding of what was required leading up to the day.

5 Ann Dee 18th Mar 2024

This was a new experience for me, which, to be honest, I was dreading. Jess and Tracey and their team took care of everything including my anxiety. Always there to listen, help and advise with patience, kindness and expertise. Can't thank them enough, from start to finish they treated myself and my auntie with the upmost respect and dignity.
Jess, you're a gem and a big thank you.
Love Ann x

5 Robert Campion 11th Mar 2024

Caring and professional. Nothing too much trouble

5 Mary Murray 12th Feb 2024

Such lovely kind people who gave my brother Stephen such a beautiful last journey. 

They looked after me and my family so well and would like to thank them for this so much. 

Kindest regards

Mary Murray and family 

5 Janet Shippey 1st Feb 2024

All of the staff at the Hall Lane branch were caring , professional and respectful to both my family and my mum . Mums funeral on the day ran smoothly and I feel that mum would have been happy with the day . Thank you once again . 

5 Beverley Smith 5th Dec 2023

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4 Vincent Quirk 27th Nov 2023

Suzanne and Tracy were very helpful and supportive. We were very pleased with their celebrant recommendation. 

5 Susanne Jackson 21st Nov 2023

Staff have been brilliant. Very supportive and friendly.

5 Steve Devenport 14th Nov 2023

Thoughtful, helpful people, nothing too much trouble at the time you need it.

Suzanne & Tracy  were a blessing at this distressing juncture & guided Jill & I when we needed positive assistance 

Never rushed or pushed to make decisions always caring and supportive.

Suzanne, Tracy & Les are a credit to their profession.

5 Malcolm McCallum 31st Oct 2023

The Service was excellent. We would like to thank Suzanne..Tracey and John. Who made it very special and so helpful a big Thankyou xxx

5 Carol Birtwistle 27th Sep 2023

You handled all the arrangements for Mums celebration of life with sympathy and professionally.Martin McNally our celebrant was especially helpful and her service was extremely personal.It is of bourse an exceptionally difficult time,not made any easier by family feuds but as her daughter I know Mum would have been happy that all her requests were met with the care she deserved.

5 Adrian Brown 25th Sep 2023

You were all unbelievably amazing, we can't say enough about how pleased we were to use chose you to care for dad. So very easy to talk to, extremely friendly and accommodating in a very difficult time. You helped us all through the process and even a quick call to check on us to see if we were ok, came at just the right time, a brilliant touch. Thank you all so very much for everything you did, a wonderful service, very highly commended

5 Katherine Wood 23rd Sep 2023

The funeral was conducted exactly how we wanted it.
Thank you to all concerned.

5 Paul Buapim 22nd Sep 2023

Baguley Funeralcare looked after us during a difficult time as family. They were really supportive, listened to our needs and made sure my sister had a perfect send off. Will we recommend them to friends and family ? Its a YES! We had a really good experience and the customer service was second to none.

5 Delvina Curwen 9th Aug 2023

Absolutely excellent service from the beginning to the end. So supportive, compassionate and helpful. We don’t know what we would of done without Suzanna and Tracy’s guidance. Thank you so much.

5 David Scott 2nd Aug 2023

First class from start to finish

5 Lindsey Paragreen 1st Aug 2023

Suzanne and the whole team were efficient and helpful. The funeral went exactly as we wanted.

5 Kate Postill 31st Jul 2023

Suzanne and Tracy were amazing. Very supportive during a very difficult time. Kept well informed throughout.

5 Christopher Thomas 24th Jul 2023

It’s unfortunate to write but we have had excellent service twice in 9 months. Firstly for our Mother and then for our Father.
Suzanne and co have done a great job for our Family twice.
But Thanks to all those involved from the consultation to the final journey day.
The Co-op are a trusted and professional service not only for the Funeral, but we have chose them to handle the Probate, Sale of the Family Home and also the Legal side of that once sold. 
It’s a time like this when you need all the help you can get, In Co-op we Trust. 

Thank You 

The Thomas Family

5 Julia Costello 24th Jul 2023

Tracy, Suzanne and the rest of their team were absolutely first class. From the first phone conversation they reassured and advised us at every step.
They took control and dealt perfectly with all aspects of the funeral process from coroner to church, cemetery and burial. They arranged a meeting of all family members within the first week of contact and guided us through making the right choices with sensitivity, compassion and total professionalism. I cannot recommend them highly enough.

5 Steven Higgins 12th Jul 2023

I was very happy with mum's funeral, especially with Tracy who ran things on the day. The only issue I had was confusing a call from co-op financial services thinking they were giving me a date for the funeral when it was to review finances.

5 Suzanne Mitchell 10th Jul 2023

So helpful from beginning to end, excellent price and such a beautiful service

5 Naomi Dyson 8th Feb 2023

Outstanding and supportive, Suzanne & Holly made me feel like family and had the upmost respect for my Grandma whilst she was in their care. 

Thank you so much 

5 Julie Seymour 6th Feb 2023

Professional and compassionate service from everyone . Excellent communication at all times . Suzanne and the other staff were always very kind and caring

5 Paul Copeland 9th Jan 2023

Suzanne & Tracey dealt with all our requirements in a dignified and efficient manner. We were really pleased with how easy they made the process and how smoothly everything went.
Paul & Denise