Baguley Funeralcare

68 reviews

Latest Verified Reviews

Jackie Thorn 9th Apr 2024

The experience was mixed rating from excellent - the day that mum was collected from home and the way the funeral proceedings were directed on the day, to way below the standards expected in terms of the arranging and communications. The initial appointment was impersonal, felt too business oriented, not very private and cost driven -we left with leaflets and felt we were researching most stuff for ourselves and lacked confidence that Co-op would deliver on the day, which was a worry. We were also shocked and distressed to learn that mum was not where we thought she was "...resting in our central facility". The failure to confirm our understanding also led to extra costs being incurred. Some of this was due to lack of experience on the part of the funeral arranger and staff holidays, but also lack of quality assurance on part of the management - please check quality of emails sent on behalf of the business. I really think that basic GSCE English is to be expected and "shouty" emails where text is emboldened and in red is not appropriate when emotions are raw and people are grieving the loss of a loved one. We did feel so insecure that we made an out of hours call over the weekend, and the duty director was excellent in allaying many of our concerns. It was additionally distressing to learn a couple of days before the funeral, that against all my expectations that I had failed the soft credit check and that the funeral should be paid for before the date set. This ultimately did not occur but again added further to the distress of the situation and again emphasised the priority of the Co-op receiving payments due rather than as the experts, checking our understanding of what was required leading up to the day.

Ann Dee 18th Mar 2024

This was a new experience for me, which, to be honest, I was dreading. Jess and Tracey and their team took care of everything including my anxiety. Always there to listen, help and advise with patience, kindness and expertise. Can't thank them enough, from start to finish they treated myself and my auntie with the upmost respect and dignity. Jess, you're a gem and a big thank you. Love Ann x

Robert Campion 11th Mar 2024

Caring and professional. Nothing too much trouble

Reviews

Location

206-208 Hall Lane
Baguley
Manchester
M23 1WA

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About Us

As Baguley Funeralcare is not a member of Funeral Guide, we cannot show up-to-date pricing or service information.

If you are in need of a funeral director, Funeral Guide does have contact information for other funeral homes nearby. To find out about any of these homes, please click on one of the funeral directors below.

Baguley Funeralcare is an ethical, member-owned funeral director in Manchester. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Baguley Funeralcare can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.

Their Manchester funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.

As well as providing funeral services in Manchester, Baguley Funeralcare take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.

During weekdays, Baguley Funeralcare in Manchester is open from 09:00 - 17:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.

Telephone Baguley Funeralcare today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.

If you own this business and would like to enhance your listing on Funeral Guide, please click on the button at the top of the page to find out more information.

Verified Reviews

Verified Reviews

  • 2 Jackie Thorn 9th Apr 2024

    The experience was mixed rating from excellent - the day that mum was collected from home and the way the funeral proceedings were directed on the day, to way below the standards expected in terms of the arranging and communications. The initial appointment was impersonal, felt too business oriented, not very private and cost driven -we left with leaflets and felt we were researching most stuff for ourselves and lacked confidence that Co-op would deliver on the day, which was a worry. We were also shocked and distressed to learn that mum was not where we thought she was "...resting in our central facility". The failure to confirm our understanding also led to extra costs being incurred. Some of this was due to lack of experience on the part of the funeral arranger and staff holidays, but also lack of quality assurance on part of the management - please check quality of emails sent on behalf of the business. I really think that basic GSCE English is to be expected and "shouty" emails where text is emboldened and in red is not appropriate when emotions are raw and people are grieving the loss of a loved one. We did feel so insecure that we made an out of hours call over the weekend, and the duty director was excellent in allaying many of our concerns. It was additionally distressing to learn a couple of days before the funeral, that against all my expectations that I had failed the soft credit check and that the funeral should be paid for before the date set. This ultimately did not occur but again added further to the distress of the situation and again emphasised the priority of the Co-op receiving payments due rather than as the experts, checking our understanding of what was required leading up to the day.

  • 5 Ann Dee 18th Mar 2024

    This was a new experience for me, which, to be honest, I was dreading. Jess and Tracey and their team took care of everything including my anxiety. Always there to listen, help and advise with patience, kindness and expertise. Can't thank them enough, from start to finish they treated myself and my auntie with the upmost respect and dignity.
    Jess, you're a gem and a big thank you.
    Love Ann x

  • 5 Robert Campion 11th Mar 2024

    Caring and professional. Nothing too much trouble

  • 5 Mary Murray 12th Feb 2024

    Such lovely kind people who gave my brother Stephen such a beautiful last journey. 

    They looked after me and my family so well and would like to thank them for this so much. 

    Kindest regards

    Mary Murray and family 

  • 5 Janet Shippey 1st Feb 2024

    All of the staff at the Hall Lane branch were caring , professional and respectful to both my family and my mum . Mums funeral on the day ran smoothly and I feel that mum would have been happy with the day . Thank you once again . 

  • 5 Beverley Smith 5th Dec 2023

    .

  • 4 Vincent Quirk 27th Nov 2023

    Suzanne and Tracy were very helpful and supportive. We were very pleased with their celebrant recommendation. 

  • 5 Susanne Jackson 21st Nov 2023

    Staff have been brilliant. Very supportive and friendly.

  • 5 Steve Devenport 14th Nov 2023

    Thoughtful, helpful people, nothing too much trouble at the time you need it.

    Suzanne & Tracy  were a blessing at this distressing juncture & guided Jill & I when we needed positive assistance 

    Never rushed or pushed to make decisions always caring and supportive.

    Suzanne, Tracy & Les are a credit to their profession.

  • 5 Malcolm McCallum 31st Oct 2023

    The Service was excellent. We would like to thank Suzanne..Tracey and John. Who made it very special and so helpful a big Thankyou xxx

  • 5 Carol Birtwistle 27th Sep 2023

    You handled all the arrangements for Mums celebration of life with sympathy and professionally.Martin McNally our celebrant was especially helpful and her service was extremely personal.It is of bourse an exceptionally difficult time,not made any easier by family feuds but as her daughter I know Mum would have been happy that all her requests were met with the care she deserved.

  • 5 Adrian Brown 25th Sep 2023

    You were all unbelievably amazing, we can't say enough about how pleased we were to use chose you to care for dad. So very easy to talk to, extremely friendly and accommodating in a very difficult time. You helped us all through the process and even a quick call to check on us to see if we were ok, came at just the right time, a brilliant touch. Thank you all so very much for everything you did, a wonderful service, very highly commended

  • 5 Katherine Wood 23rd Sep 2023

    The funeral was conducted exactly how we wanted it.
    Thank you to all concerned.

  • 5 Paul Buapim 22nd Sep 2023

    Baguley Funeralcare looked after us during a difficult time as family. They were really supportive, listened to our needs and made sure my sister had a perfect send off. Will we recommend them to friends and family ? Its a YES! We had a really good experience and the customer service was second to none.

  • 5 Delvina Curwen 9th Aug 2023

    Absolutely excellent service from the beginning to the end. So supportive, compassionate and helpful. We don’t know what we would of done without Suzanna and Tracy’s guidance. Thank you so much.

  • 5 David Scott 2nd Aug 2023

    First class from start to finish

  • 5 Lindsey Paragreen 1st Aug 2023

    Suzanne and the whole team were efficient and helpful. The funeral went exactly as we wanted.

  • 5 Kate Postill 31st Jul 2023

    Suzanne and Tracy were amazing. Very supportive during a very difficult time. Kept well informed throughout.

  • 5 Christopher Thomas 24th Jul 2023

    It’s unfortunate to write but we have had excellent service twice in 9 months. Firstly for our Mother and then for our Father.
    Suzanne and co have done a great job for our Family twice.
    But Thanks to all those involved from the consultation to the final journey day.
    The Co-op are a trusted and professional service not only for the Funeral, but we have chose them to handle the Probate, Sale of the Family Home and also the Legal side of that once sold. 
    It’s a time like this when you need all the help you can get, In Co-op we Trust. 

    Thank You 

    The Thomas Family

  • 5 Julia Costello 24th Jul 2023

    Tracy, Suzanne and the rest of their team were absolutely first class. From the first phone conversation they reassured and advised us at every step.
    They took control and dealt perfectly with all aspects of the funeral process from coroner to church, cemetery and burial. They arranged a meeting of all family members within the first week of contact and guided us through making the right choices with sensitivity, compassion and total professionalism. I cannot recommend them highly enough.

  • 5 Steven Higgins 12th Jul 2023

    I was very happy with mum's funeral, especially with Tracy who ran things on the day. The only issue I had was confusing a call from co-op financial services thinking they were giving me a date for the funeral when it was to review finances.

  • 5 Suzanne Mitchell 10th Jul 2023

    So helpful from beginning to end, excellent price and such a beautiful service

  • 5 Naomi Dyson 8th Feb 2023

    Outstanding and supportive, Suzanne & Holly made me feel like family and had the upmost respect for my Grandma whilst she was in their care. 

    Thank you so much 

  • 5 Julie Seymour 6th Feb 2023

    Professional and compassionate service from everyone . Excellent communication at all times . Suzanne and the other staff were always very kind and caring

  • 5 Paul Copeland 9th Jan 2023

    Suzanne & Tracey dealt with all our requirements in a dignified and efficient manner. We were really pleased with how easy they made the process and how smoothly everything went.
    Paul & Denise

Address
206-208 Hall Lane
Baguley
Manchester
M23 1WA

Open map

Latest Verified Reviews

Jackie Thorn 9th Apr 2024

The experience was mixed rating from excellent - the day that mum was collected from home and the way the funeral proceedings were directed on the day, to way below the standards expected in terms of the arranging and communications. The initial appointment was impersonal, felt too business oriented, not very private and cost driven -we left with leaflets and felt we were researching most stuff for ourselves and lacked confidence that Co-op would deliver on the day, which was a worry. We were also shocked and distressed to learn that mum was not where we thought she was "...resting in our central facility". The failure to confirm our understanding also led to extra costs being incurred. Some of this was due to lack of experience on the part of the funeral arranger and staff holidays, but also lack of quality assurance on part of the management - please check quality of emails sent on behalf of the business. I really think that basic GSCE English is to be expected and "shouty" emails where text is emboldened and in red is not appropriate when emotions are raw and people are grieving the loss of a loved one. We did feel so insecure that we made an out of hours call over the weekend, and the duty director was excellent in allaying many of our concerns. It was additionally distressing to learn a couple of days before the funeral, that against all my expectations that I had failed the soft credit check and that the funeral should be paid for before the date set. This ultimately did not occur but again added further to the distress of the situation and again emphasised the priority of the Co-op receiving payments due rather than as the experts, checking our understanding of what was required leading up to the day.

Ann Dee 18th Mar 2024

This was a new experience for me, which, to be honest, I was dreading. Jess and Tracey and their team took care of everything including my anxiety. Always there to listen, help and advise with patience, kindness and expertise. Can't thank them enough, from start to finish they treated myself and my auntie with the upmost respect and dignity. Jess, you're a gem and a big thank you. Love Ann x

Robert Campion 11th Mar 2024

Caring and professional. Nothing too much trouble

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