Co-op Funeralcare, Grays

57 reviews

Latest Verified Reviews

Derek Maynard 21st Feb 2022

Thank you for your support on a very difficult day. Everything was just perfect for a wonderful send off for our mum Rose Maynard. Derek , Sue and Pet.er

Karen Dreher 14th Feb 2022

During a very emotional and stressful time the service we received could have been better. From our initial meeting when we were previously told to bring clothes for dad, to be told in or meeting that it would be a closed coffin as he had covid on the death certificate and although they could put clothes in with him, they would not dress him and also we could not see him, only to visit a closed coffin. Also we originally booked a double slot at the crematorium as we thought we only had 20 minutes, Sabrina informed us that the slot is 40 minutes so we reduced it to one slot. It was only after dealing with Mike Cole, our celebrant, he advised us that 40 minutes is from the time you pull up outside to the time we stand outside with people paying their respects. Luckily we were able to change it to a double slot as it was upsetting to think we would have to cut short our memorial. Then on the day the cars were late and I had to phone the grays branch to find out where my dad was which was incredibly upsetting and we all ended up waiting outside his house for the cars. This then caused us to be 15 minutes late, something my dad would have hated as he didn’t like to be late for anything. I would like to mention though how wonderful Mike Cole was. He was in regular contact with us by phone and email and delivered a really lovely service for us which we are truly grateful for. We do not feel we could recommend the coop to any based on our experience considering how much money we spent.

Julie Trangmar 2nd Feb 2022

Helpful and pleasant. The funeral director explained what would be happening and talked me through it. It went without a hitch. A simple service which was exactly what dad wanted.

Reviews

Location

131a Hathaway Road
Grays
Essex
RM17 5LS

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About Us

As Co-op Funeralcare, Grays is not a member of Funeral Guide, we cannot show up-to-date pricing or service information.

If you are in need of a funeral director, Funeral Guide does have contact information for other funeral homes nearby. To find out about any of these homes, please click on one of the funeral directors below.

Co-op Funeralcare, Grays is an ethical, member-owned funeral director in Essex. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Co-op Funeralcare, Grays can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.

Their Grays funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.

As well as providing funeral services in Grays, Co-op Funeralcare, Grays take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.

During weekdays, Co-op Funeralcare, Grays in Essex is open from 09:00 - 17:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.

Telephone Co-op Funeralcare, Grays today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.

If you own this business and would like to enhance your listing on Funeral Guide, please click on the button at the top of the page to find out more information.

Verified Reviews

Verified Reviews

  • 5 Derek Maynard 21st Feb 2022

    Thank you for your support on a very difficult day. Everything was just perfect for a wonderful send off for our mum Rose Maynard.
    Derek , Sue and Pet.er

  • 2 Karen Dreher 14th Feb 2022

    During a very emotional and stressful time the service we received could have been better. From our initial meeting when we were previously told to bring clothes for dad, to be told in or meeting that it would be a closed coffin as he had covid on the death certificate and although they could put clothes in with him, they would not dress him and also we could not see him, only to visit a closed coffin. Also we originally booked a double slot at the crematorium as we thought we only had 20 minutes, Sabrina informed us that the slot is 40 minutes so we reduced it to one slot. It was only after dealing with Mike Cole, our celebrant, he advised us that 40 minutes is from the time you pull up outside to the time we stand outside with people paying their respects. Luckily we were able to change it to a double slot as it was upsetting to think we would have to cut short our memorial. Then on the day the cars were late and I had to phone the grays branch to find out where my dad was which was incredibly upsetting and we all ended up waiting outside his house for the cars. This then caused us to be 15 minutes late, something my dad would have hated as he didn’t like to be late for anything. I would like to mention though how wonderful Mike Cole was. He was in regular contact with us by phone and email and delivered a really lovely service for us which we are truly grateful for. We do not feel we could recommend the coop to any based on our experience considering how much money we spent.

    Kate Harling replied
    We are sorry to hear that you have been dissatisfied with aspects of our service. Please get in touch with us at funeral.clientrelations@coop.co.uk and we will listen to and investigate your concerns. Thank you for highlighting this, we’d really appreciate you allowing us to respond to you at this difficult time.
  • 5 Julie Trangmar 2nd Feb 2022

    Helpful and pleasant. The funeral director explained what would be happening and talked me through it. It went without a hitch. A simple service which was exactly what dad wanted.

  • 5 Peter Cummings 11th Jan 2022

    Everything was arranged easily and in the manner that you would expect especially during a pandemic very helpfully and supportive funeral directors did a great job before and on the day of the funeral which was arranged very quickly considering limited dates and times 

  • 5 Tina Inwood 31st Dec 2021

    Very good kept me updated with everything 

  • 5 Darren Burkey 13th Dec 2021

    if it was possible we would give the team at Grays Co-op 10 stars, they are amazing - thank you

  • 5 Lynn Eaton 23rd Nov 2021

    Lynne went the extra mile for my dad's direct cremation, ensuring his ashes could be placed with my mum's, even though it involved transferring dad's ashes to a different crematorium.
    She was extremely helpful but also matter-of-fact, rather than over-emotional: just the right combination for the circumstances.

Address
131a Hathaway Road
Grays
Essex
RM17 5LS

Open map

Latest Verified Reviews

Derek Maynard 21st Feb 2022

Thank you for your support on a very difficult day. Everything was just perfect for a wonderful send off for our mum Rose Maynard. Derek , Sue and Pet.er

Karen Dreher 14th Feb 2022

During a very emotional and stressful time the service we received could have been better. From our initial meeting when we were previously told to bring clothes for dad, to be told in or meeting that it would be a closed coffin as he had covid on the death certificate and although they could put clothes in with him, they would not dress him and also we could not see him, only to visit a closed coffin. Also we originally booked a double slot at the crematorium as we thought we only had 20 minutes, Sabrina informed us that the slot is 40 minutes so we reduced it to one slot. It was only after dealing with Mike Cole, our celebrant, he advised us that 40 minutes is from the time you pull up outside to the time we stand outside with people paying their respects. Luckily we were able to change it to a double slot as it was upsetting to think we would have to cut short our memorial. Then on the day the cars were late and I had to phone the grays branch to find out where my dad was which was incredibly upsetting and we all ended up waiting outside his house for the cars. This then caused us to be 15 minutes late, something my dad would have hated as he didn’t like to be late for anything. I would like to mention though how wonderful Mike Cole was. He was in regular contact with us by phone and email and delivered a really lovely service for us which we are truly grateful for. We do not feel we could recommend the coop to any based on our experience considering how much money we spent.

Julie Trangmar 2nd Feb 2022

Helpful and pleasant. The funeral director explained what would be happening and talked me through it. It went without a hitch. A simple service which was exactly what dad wanted.

Reviews
Crematorium
Cemetery
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