Co-op Funeralcare, Dyke Road

5 Mark Long 19th Feb 2024

Excellent service and support. Much appreciated.

1 Gill Hasson 12th Feb 2024

Ashley was unwelcoming to the point of hostile when I visited the shop. Said she was busy and had a family to deal with and could I come back another time. I said I simply wanted to make an appointment for another date to Sara he a direct cremation. She reluctantly took my phone number and said she’d call back in an hour. She didn’t. I called her after 2 hours had passed and once again she defensively explained that she hadn’t called back because she’d been busy. 
I arranged to come in the next day to do paperwork and pay. That was all good. 
However, on 8 Feb, my sister phoned Co Op at Seven Dials to ask when our Mum would be cremated. She was told it had happened the previous day. No one told us!! She said she’d tried phoning me several times and left a message. I had NOT received calls or messages.
And now, we have had no communication to let us know when we can expect to collect Mum’s ashes.
I would like a full refund for the utter lack of service we’ve received. It’s just added to our distress

5 Patricia Smith 5th Feb 2024

The funeral directors went above and beyond what was expected of them. It was a difficult arrangement spanning 2 days. Even down to the personal service offered to me, when they rang me the next day to make sure that I was alright, very kind of them.

5 Eric Barndard 29th Jan 2024

The seven dials funeral care took care of my father in law’s funeral. 
Everything went very smoothly & the staff were kind and caring. 
Thanks especially to Ashleigh 

5 Stephen Harding 2nd Jan 2024

A great team from start to end who took care of everything we needed to ensure everything on the day ran smoothly and professionally - thank you to all!

5 Lesley Cullen 5th Dec 2023

Karen and Ashleigh at Seven dials Co op were fantastic and organised everything perfectly.

5 Susan Baker 14th Nov 2023

Everything was explained about the services offered .When decided what we wanted them everything was then arranged.The staff very polite and helpful

5 Paul Christmas 24th Oct 2023

The staff were very supportive and organised from start to finish - they were a pleasure to deal with and took the strain out of organising a funeral at what is inevitably a difficult time.

5 Mike Wardill 18th Sep 2023

Excellent support throughout 

5 Pietro Galasso 11th Sep 2023

Absolutely brilliant service from start till the end couldn’t have picked a better Funeralcare

5 Pauline Hubbard 29th Aug 2023

The services from Karen were professional & excellent, making sure everything was checked, in place, all relevant persons were telephoned and checked in prior, also on the day how we all were, so very kind, empathetic & so caring .. the flowers were beautiful, exactly what we wanted, the respectful chauffeur/hearse, all our requests were met, and felt very comforted by Karen Ashleigh also helpful with the initial meeting, making sure checking everything was exactly what we wanted for my dear aunt .. on the day, everything was managed in such a supportive comforting way, which we really appreciated ..thank you Karen, Ashleigh and all at the Co op

5 Peter Cutler 14th Aug 2023

This was a brilliant service, on time, excellent staff, a great venue and an uplifting experience for people who came to say goodbye to my sister. Highly recommended and good value for money also. Peter

4 Andrew Ellis 25th Jul 2023

Funeral Directors were polite and courteous, and respected our wishes. Thankyou

5 George HASLETT 24th Jul 2023

Very good from start to finish 

5 Sara Boult 24th Jul 2023

Ashley/Ashleigh was extremely helpful and friendly at a difficult time. She was very thorough and understanding towards the residents at the home and their wishes.
Karen was wonderful at the service, very supportive towards the residents and so lovely and kind. Would definitely recommend.
Thank you so much from all of us

5 Jonathan Topping 19th Jun 2023

Professional at every stage.

5 Jennie Tibbatts 30th Jan 2023

Cannot fault the care, attention and service with received from Andrea at the most difficult time of our lives.

3 Ann Starling 23rd Jan 2023

Due to illness and staff holidays the staff in the office failed to contact me for 2 weeks and I was left not knowing what to do regarding my loved one who was in their Chapel. On the day of the funeral not all of my requests were carried out at the crematorium. I assume rgese were not passed on by the staff in the office.
However the team of funeral directors on the day provided an excellent and very courteous service and I cannot fault them.

5 Katherine Byrne 9th Nov 2022

Everything was perfectly organised. The day ran smoothly and was a fitting tribute. All of this was possible because of the support of the funeral director and his team and their professionalism.

5 Sharon Gray 24th Oct 2022

Excellent on the day it was perfect couldn’t of asked for more thank you all for your support on the day it was a lovely celebration of my dad’s life thank you to you all

5 Andy Gorringe 21st Sep 2022

Absolutely brilliant and thank you so much god bless lots of love Andy xxx⚘️⚘️⚘️⚘️💋🙏

4 Paul Anthony Hart 22nd Aug 2022

We were happy with service at such short notice,great  care was given transported Brenda to Brighton. Andrea also very caring and understanding to family needs. Explained everything clearly. Pall bearers we’re exceptional. Thank you 

5 Tina Neal 25th Jul 2022

Andrea was absolutely amazing. It was not a straight forward process because of reasons beyond her control but she kept me informed and gave mum the send off she deserved.
I will be eternally grateful.

5 John Barclay 18th Jul 2022

Good service with right level of care and thought 

5 Lisa Marion Milroy 10th Jun 2022

Excellent