Co-op Funeralcare, Musselburgh

48 reviews

Latest Verified Reviews

John Dickson 27th Sep 2022

Co-op Funeralcare Musselburgh was outstanding in arranging, and delivering my late wife's funeral. They were professional throughout, with very keen attention to detail, organisation, and caring for all of us. I am so very pleased, that I decided to approach Co-op Funeralcare Musselburgh. Special thank you's to Jeanette, Izy, and Gerry. Compassionate, friendly, and dedicated to their profession. They ensured that my late wife had the send off that she deserved. I would highly recommend Co-op Funeralcare Musselburgh.

Carol Edmond 20th Sep 2022

Very kind and helpful mum was treated with such respect  Thank you 

Graham McQueen 12th Sep 2022

Very helpful and compassionate during the saddest of times. Cannot fault the help received making the arrangements and during funeral itself. Would not hesitate to recommend the Coop Funeral Service.

Reviews

Location

40-42 High Street
Musselburgh
East Lothian
EH21 7AG

Open map

About Us

As Co-op Funeralcare, Musselburgh is not a member of Funeral Guide, we cannot show up-to-date pricing or service information.

If you are in need of a funeral director, Funeral Guide does have contact information for other funeral homes nearby. To find out about any of these homes, please click on one of the funeral directors below.

Co-op Funeralcare, Musselburgh is an ethical, member-owned funeral director in East Lothian. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Co-op Funeralcare, Musselburgh can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.

Their Musselburgh funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.

As well as providing funeral services in Musselburgh, Co-op Funeralcare, Musselburgh take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.

During weekdays, Musselburgh Funeralcare in East Lothian is open from 09:00 - 17:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.

Telephone Co-op Funeralcare, Musselburgh today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.

If you own this business and would like to enhance your listing on Funeral Guide, please click on the button at the top of the page to find out more information.

Verified Reviews

Verified Reviews

  • 5 John Dickson 27th Sep 2022

    Co-op Funeralcare Musselburgh was outstanding in arranging, and delivering my late wife's funeral. They were professional throughout, with very keen attention to detail, organisation, and caring for all of us. I am so very pleased, that I decided to approach Co-op Funeralcare Musselburgh.

    Special thank you's to Jeanette, Izy, and Gerry. Compassionate, friendly, and dedicated to their profession. They ensured that my late wife had the send off that she deserved. I would highly recommend Co-op Funeralcare Musselburgh.

  • 5 Carol Edmond 20th Sep 2022

    Very kind and helpful mum was treated with such respect 
    Thank you 

  • 5 Graham McQueen 12th Sep 2022

    Very helpful and compassionate during the saddest of times. Cannot fault the help received making the arrangements and during funeral itself. Would not hesitate to recommend the Coop Funeral Service.

  • 5 Elaine Midwinter 30th Aug 2022

    The whole Team we dealt with were very professional, caring and supportive. The funeral itself was beautifully carried out and made a very sad, distressing time so much more bearable. I now have pleasant memories of a celebratory event rather than a gloomy one. I would especially like to Thank Jeanette who guided me though the whole process for her calm and compassionate approach. Jane, the Celebrant, was brilliant too.

  • 5 Sheilagh Scott 29th Aug 2022

    Excellent service at a difficult time

  • 2 Irene Kinnaird 28th Aug 2022

    Here is a copy of the complaint we had to raise which explains the reasons for the rating

    Dear whom it may concern,

    I wanted to get in touch to express my family's disappointment in your service for the funeral of Ann Brown Tuesday 9th August 2022.

    The staff member isy who was dealing with us initially was great, however Janette who was dealing with the organisation of my grandma's funeral, did not show any compassion and we are hurt and disappointed by this. We felt that although Janette was professional but didn't have the "personal touch" Isy had.

    The day we found out when the funeral would be, was over email and not a phone call. As you can imagine after losing Ann Brown was the hardest thing for our family, we expected to have at least a phone call telling us when the funeral would be. This is completely unacceptable and didn't make us feel comfortable going forward.

    Secondly, we were told on Tuesday 12th July that no date could be booked prior to the death certificate being released, yet we found out the date of my grandma's funeral the morning before the death certificate was released. This to us, just seemed a little confusing and a little disorganised. One member of staff telling us different from the other staff member

    Thirdly, the day of the funeral we arrived at the church, to be told by the minister that the music we had chosen and that my grandma had chosen could not played. This is an absolute disgrace, regardless of who's job it was to make sure the music was sorted whether that be the Minister or yourselves it should have been sorted. We should not have been informed of this as we entered the church with little we could do. If this was the case, we should have been informed prior to the funeral and we could have organised an alternative. It was still beautiful service for Ann Brown, however this has put a damper on it all.

    Upon reflection, we would like a full refund for the order of service. This had the songs that we had planned and of course because of your mistake, this didn't happen.

    We understand there is nothing you can do to change this absolute disgraceful mistake. Perhaps, this is a learning curve for you all in the future, I can't imagine you all would be happy if this was one of your family members funeral.

    I have also forwarded this email to your head office in Manchester.

    I look forward to hearing from you.

    Regards,

    Laura Porteous


    We did get the refund for the order of service (eventually) but had actually expected some more in terms of compensation for the stress caused to all the family. It wasn't offered to us - we actually had to ask for this hence why we expected something more

    We were also charged in the bill for the graveyard fees - initially my mum wished to be buried but there had been a mix up with the plot and we were advised that there was only room for an urn. We decided to just go ahead with the cremation and deal with the ashes ourselves. Trying to get this refund back was a bit of a nightmare and took almost 2 weeks and continual chasing. We couldn't understand how when you take money from us is comes off account immediately, yet a refund takes so long to process

    We know there's not a lot that be done about this now but just wanted to make out feeling known and I would be obliged if a reply to the above could be sent to me.

    irenekinnaird@yahoo.co.uk

  • 5 Alexander Scott Stewart 11th Jul 2022

    Lovely, caring and empathetic staff who wanted to get it right for you, and they did.

  • 5 Keith Black 11th Jul 2022

    Excellent service

  • 5 Alexander Begbie 5th Jul 2022

    The service was excellent from start to finish.  Thoughtful, caring, professional and supportive.  I couldn’t recommend them highly enough.

  • 5 Paul Charles Kennedy 4th Jul 2022

    Very friendly and polite people and everything went smoothly with the funeral

  • 5 David Nash 23rd May 2022

    A brilliant service they gave us at a difficult time. Thank you

  • 5 Ellen Austin 9th May 2022

    At all times every member of staff was thoughtful,supportive and caring.
    An excellent team who communicate well and carry out all the requirements asked of them.

  • 5 Karen Brown 4th Apr 2022

    The whole team from start to finish were fantastic. The support staff in the branch were caring, helpful and flexible as were the funeral director and his team. The excellent preparation and attention to detail culminated in the delivery of a beautiful service for our mother, which we are very grateful for. 

  • 5 Stuart Roberts 14th Mar 2022

    Isy and Jeanette and the whole team were fabulous. From the initial phone call to the feedback call the day after. Caring, empathetic and very organised.

  • 5 Frances McDonnell 7th Mar 2022

    Excellent

  • 5 Gavin Martin 14th Feb 2022

    Very professional and personal approach, keeping us on track at a difficult time. Issy, Jeanette & June understood what we wanted for mum and delivered faultlessly. Thank you all, very much. Gavin & Helen

  • 5 Robert Brown 25th Jan 2022

    First class staff who put you at ease at all times during a difficult period. Customer Service is excellent. Highly recommended.

  • 5 Gordon Hay 10th Jan 2022

    Thanks for the the assistance 

  • 5 Catherine Archibald 10th Jan 2022

    Everyone was very helpful at a sad time. The humunist recommended was excellent.

  • 5 Jane Glass 30th Dec 2021

    Janette at Musselburgh was wonderful, very caring and helpful in organising what I wanted for my mum. The lady who led the funeral from my house was lovely too (sorry her name has slipped my mind). Everything went very smoothly and was professionally executed.  Thank you

  • 5 Belinda Ward 15th Dec 2021

    Very helpful and friendly. Could not have asked for better care.

  • 5 Cora Lindsay 13th Dec 2021

    Everything was arranged professionally and with empathy. Thank you.

  • 5 Camille Ailey 29th Nov 2021

    I would highly recommend musselburgh coop funeral care, all attention to detail was given by Isy and Jeanette and due to this my mother funeral ran smoothly and I had the upmost confidence everything was attended to as it should be. In addition to this Isy and Jeanette were genuinely lovely people who made a the distressing task of arranging a funeral that bit easier with their kindnesses.

Address
40-42 High Street
Musselburgh
East Lothian
EH21 7AG

Open map

Latest Verified Reviews

John Dickson 27th Sep 2022

Co-op Funeralcare Musselburgh was outstanding in arranging, and delivering my late wife's funeral. They were professional throughout, with very keen attention to detail, organisation, and caring for all of us. I am so very pleased, that I decided to approach Co-op Funeralcare Musselburgh. Special thank you's to Jeanette, Izy, and Gerry. Compassionate, friendly, and dedicated to their profession. They ensured that my late wife had the send off that she deserved. I would highly recommend Co-op Funeralcare Musselburgh.

Carol Edmond 20th Sep 2022

Very kind and helpful mum was treated with such respect  Thank you 

Graham McQueen 12th Sep 2022

Very helpful and compassionate during the saddest of times. Cannot fault the help received making the arrangements and during funeral itself. Would not hesitate to recommend the Coop Funeral Service.

Reviews
Crematorium
Cemetery
  • Seafield Crematorium

    Edinburgh, EH6 7LD

  • Morton Hall Crematorium

    Edinburgh, EH16 6TX

  • Warriston Crematorium

    Edinburgh, EH7 4HW

  • Kirkcaldy Crematorium

    Kirkcaldy, KY1 3PL

  • Dunfermline Crematorium

    Dunfermline, KY11 8QR

  • Saint Michael's Parish Church Cemetery

    Musselburgh, EH21 7UA

  • Portobello Cemetery

    Edinburgh , EH15 2PD

  • Prestonpans Cemetery

    Tranent, EH32 9AZ

  • Newton Cemetery

    Dalkeith, EH22 1SN

  • Gladsmuir Church

    Tranent, EH33 1ED

  • Dalkeith Cemetery

    Dalkeith, EH22 1JD

  • Edinburgh Eastern Cemetery

    Edinburgh , EH8 7BN

  • Tranent Cemetery

    Tranent, EH33 1DS

  • Newbattle Cemetery

    Dalkeith, EH22 3LQ

  • Leith Cemetery

    Leith, EH6 7LD

  • Craigmillar Castle Park Cemetery

    Edinburgh , EH16 4TE

  • Lasswade Cemetery

    Bonnyrigg, EH18 1NB

  • Cockpen and Carrington Parish Church

    Bonnyrigg, EH19 3HS

  • Rosebank Cemetery

    Leith, EH6 5BB

  • Kirkliston Cemetery

    Edinburgh , EH29 9AX

Update

Prices vary by time and day of week