Co-op Funeralcare, Arbroath Road, Dundee

5 Robina Low 25th Mar 2024

Every aspect of the funeral was very professional. All staff were very helpful and supportive.

5 Kathleen Mclauchlan 19th Mar 2024

Excellent service

5 Jack Young 11th Mar 2024

Fantastic service from everyone at the office. Couldn't have been more helpful and so much empathy shown to our family.
Thanks to Leanne and Val who were so helpful at this difficult time

5 Gordon Ritchie 6th Mar 2024

Excellent service by a very professional team. Sympathetic towards the family's needs which made the process of arranging the Funeral less stressful. On the day, they took charge to ensure that everything passed smoothly. We would highly recommend this Service.

5 Jacqueline Simpson 19th Feb 2024

The services offered were fantastic, so dignified and very professional

5 Scott Hutchison 19th Feb 2024

The team were amazing from the initial contact to the funeral day. I cannot thank them enough.

5 Margaret Petrie 5th Feb 2024

They gave compassion and helped me through every stage in what I had to do

5 Carol Dick 31st Jan 2024

Excellent service all round, they made a difficult time easier to navigate, well done and thank you.

5 Brian Baird 29th Jan 2024

Very caring and professional in all aspects of my mums funeral.

5 Sean Smith 16th Jan 2024

Thanks so much for making all the arrangements run smoothly in a very difficult time for me and my family. Special thanks to Kennis, I believe she is just starting her career there and acted in an extremely professional manner and made the whole process a bit easier for us, Sean.

5 Neil Rowley 2nd Jan 2024

Everything was faultless. Thank you to everyone involved.

5 Jim De Gernier 2nd Jan 2024

Absolutely amazing support at our very sad time. Staff couldn’t have done enough for our family. Our mum was given such a beautiful send of. From the moment our mum was taken into your care by Wayne and Sheila we were given so much comfort that she would be in safe hands. Couldn’t have got through this sad time with the support of Carolyn, Helen, Leanne and off course Theresa who gave us a beautiful service. From the bottom of our hearts we thank you 

5 Nathan Duncan 18th Dec 2023

Can't say enough nice things about the staff at Coop Funeralcare. Everything was handled with care and respect.

5 Joseph Lynch 27th Nov 2023

From start to finish could not fault anything.
Total respect was shown though out.

5 Lynn Armstrong 16th Oct 2023

Very respectful employees and excellent service at a difficult time. 

5 Lorraine Devereux 11th Sep 2023

Excellent service all round

4 Wilma Beer 29th Aug 2023

Very helpful withgood guidance. 
Very pleasant manner.
Not rushed at all.
Very calming on the day. 

5 Carol Winter 14th Aug 2023

As a family we were very happy with the service we received from start to finish  my Dad got the send of he truly deserved  thankyou love from Ian Cochrane family 💙

5 Jacqueline Fotheringham 19th Jun 2023

Thank you so much for making  a difficult time so much simpler. You were all kind and indeed standing . I have since discussed this service with friends . 

5 Sharleigh Robertson 6th Feb 2023

Leeann was amazing with everything.

5 Jacqueline Wilkins 6th Feb 2023

Everything was perfect.calm dignified and compassionate service . Leanne,Helen and Teresa where wonderful thank you very much

5 William Rennie 23rd Jan 2023

Staff very helpful (especially Leanne) and made the entire process simple.
Many thanks to all staff involved on the day.
Kindest regards
Wullie, Colin & John Rennie.

5 Stuart Young 23rd Jan 2023

Empathetic and professional. Very helpful in accommodating our wishes. Thank you to whole The team from the Dundee branch. 

3 Angela Melville 16th Jan 2023

I’d have scored this funeral parlour as Good, but you don’t give that option.
This was the first time we had used the Coop for a funeral. The site states they are open 24 hours, but the local branch are definitely not open 7 days a week. When I called on Saturday the day my Dad passed away, I was answered by a male representative in England who displayed no empathy and couldn’t help me with what I wanted to do. The Coop is definitely not open 24 hours, so please don’t advertise this. 
In Dundee, Elaine was friendly when we met, and captured the detail we provided. Leanne then took the reins, and kept in contact with me. As a person who was feeling very emotional after losing my Dad, I’d say that managing everything by email doesn’t always work. I wasn’t aware that Leanne had sent an email on an occasion, then received a call telling me she’d sent it a while ago. I had so much to manage and as it was just before Christmas, was not managing my email inbox, because that was not my priority. I didn’t feel I should have to check the homework of the staff either, by having to review all updates before they went to publication. If they’ve captured the original information that myself and my Mum had confirmed, then there shouldn’t be any mistakes. In summary, I’d ask for more empathy to be displayed towards the families. They’re not thinking clearly through their grief, so shouldn’t be faced with additional reviews of literature to ensure it’s correct. That’s just my own personal opinion. When I collected my Dads ashes, I hadn’t considered his fingerprint that we’d asked for, so had to return to collect this. Surely the staff would know that was already available for the family, considering they asked for it, and it was in their files. Whoever took my Dads fingerprint have closed the card and smudged it. This means my son will now struggle to get this tattooed as he had planned, so this is very disappointing, and upsetting. Finally, on the day of the funeral, Helen did us proud by looking after my Dad in the hearse. Walking in front of the car was a special touch, and having the hearse lit above the coffin, was beautiful. There are positives to the whole experience, but also some learning. I hope my feedback helps to improve the service from the Coop in the future, especially as families are paying a lot of money to ensure their family member is given a special send off. Angela Melville. 

5 Lorraine Duncan 16th Jan 2023

Very impressed and pleased with the service received