Poole Funeralcare (inc. H. J. Cole)

4 Tanya Hardman 11th Mar 2024

H Cole where empathetic and organised right from our first meeting. They made what is a very sad and stressful time become a straight forward plan. They kept the family updated and made sure we were on track to produce a celebration of our loved ones life. Thanks to all your team in Poole.

5 Luisa Uraszewski 11th Mar 2024

Highly recommend Poole Branch where Karen organised everything for us. She listened carefully to our wishes and provided clear information and care when it was most needed.

5 David Michael Williams 26th Feb 2024

Absolutely first class service. Listened with great empathy and then delivered with professionalism and care.

5 Jenny Fratczak 26th Feb 2024

Very helpful and kept in touch with us .Thank you for your kindness .

5 John Sharman 5th Feb 2024

Words are not enough to describe how grateful we are to Karen in the office, Jo the funeral director and all of the undertaking team for what turned out to be the most professional, thoughtful and efficient funeral service provided. All of the funeral arrangements were made and carried out perfectly and without fuss by Poole Funeralcare culminating in what can only be described as the very best send off that my mother deserved. The team even asked for a brief testimonial of mum so that they understood the person that they were taking to their final place of rest. Everyone in attendance at the funeral have complimented on the excellent and sensitive funeral undertaking service and would highly recommend Poole Funeral Care for any such requirement in the future.

5 Karl Shaw 5th Feb 2024

Thank you Karen for your compassion and understanding. It made the whole sad experience feel a little easier and I genuinely felt that you cared.

5 Jayne Brand 22nd Jan 2024

First class service. Everything ran smoothly and we were kept up to date through all proceedings. I would highly recommend this company.

5 David James-Smith 15th Jan 2024

The whole process was handled with great care and empathy by Karen at Poole funeralcare, highly recommended service.

5 Lisa Charig 11th Dec 2023

I couldn't have asked for a better send off, the staff were very professional and  caring. I thought it was nice that they followed up after the funeral. 

5 Christopher Lloyd 22nd Nov 2023

Thankyou so much to Karen , Joe and Paul for the way they helped myself and my brother in sorting out my dad's funeral .    We met Karen first at the office who made us feel at ease and she sorted out all the arrangements  . Paul did a great service for dad with the information he was given and Joe was on hand all the time guiding us through it all .   Thankyou and God bless you all .

5 Rosalyn Dunbar 16th Oct 2023

Good experience from start to finish. We were happy with this service 

5 Michelle McKirdy 14th Aug 2023

They were very professional and sincere. Nothing was too much trouble. 
Thank you 

4 Kay Redknap 25th Jul 2023

Overall I was satisfied with the service I received but, other than a telephone call to your office initially, due to staffing issues I was transferred to Co op Broadstone (A.H.Griffin). Here I received excellent service from Jackie. I was then referred to The Lawns at Parkstone for collection of Order of Service and told of the arrangements for the actual day and that Tracey would be looking after us. On the day itself Tracey was unwell and an excellent replacement, Steve, was provided. I also have to mention Ringwood Office who very kindly scanned the photograph for me for the Order of Service. All offices treated me very kindly. My experience shows that you have good teamwork but I would have preferred to have dealt with a single contact. My thanks to all concerned.

5 Stuart Whaymand 24th Jul 2023

Hayley, Rowan and Jackie were outstanding from start to finish. Made a difficult situation as easy as possible. On the day Tracy and her team along with David the celebrant helped us find the joy in a hard day. Eternally grateful. The Whaymand family xx 

5 Sian Howells 3rd Jul 2023

The funeral director Haley was very kind and helpful. She made sure I had the very best send off for my dad who meant everything to me. She even suggested a few ideas that I would never of thought of that I ended up using at the funeral such as having a Welsh flag on the screens. She always made me feel listened to and answered any questions that I had. Highly recommend this funeral home.

3 Gillian Tavner 26th Feb 2023

Thank goodness that Haley took over control of my husband's funeral. Proved very difficult to contact the office and on receiving draft copy of the order of service I realised how many mistakes there were in it. Was starting to loose all faith.Haley sorted and checked everything and all went well in the emf
.

5 Lesley Hope 23rd Jan 2023

Rohan was an absolute gentleman. He was so kind, compassionate and thoughtful 

5 Graham Miller 3rd Jan 2023

Having suddenly lost our father I found the COOP Funeral services to be professional, attentive, friendly and just provided all of the support and advice that we could have wished for.
The staff at H.J Cole were just brilliant from the beginning, the explained what was going to happen, what we needed to do and what support that they could provide us. Nothing was to much trouble for them and we really could not have asked for more.
They looked after dad and showed the high level of respect that you would expect but More.
At an incredibly sad and confusing time, this is very much the team that you need.
I am incredibly grateful.

2 Stephen Budden 29th Dec 2022

At a time of great loss, I did not feel that I was given the support I should have been given.  I had to constantly chase for information and most of the calls went through to a Call Centre which has now made me realise that the Co-Op is purely a business and not a caring Funeral Directors as others I have come across.

5 Gloria Hayes 19th Dec 2022

They were all extremely helpful and very thoughtful through out it all, they kept us updated with all we needed to know, excellent members of staff, highly recommend them.

5 Pauline Jones 12th Dec 2022

From try on the moment we arrived we where treated with respect and dignity.  Nothing was too much trouble, our situation meant that we where over 200 miles away so communication was crucial, we needed have worried everything was done timely and smoothly.  Extremely professional service. 

5 Lorraine Flack 5th Dec 2022

We can’t thank Rowan and his team enough for the care, compassion, respect and exemplary service we received throughout after the death of my father.
Rowan supported my mother and I every step of the way and for that we are truly grateful. Thank you.
Lorraine and Jean

5 Phil Bowd 30th Nov 2022

Fab very caring thank you . 

4 Amanda Lilley 7th Nov 2022

We were very grateful for everything did. You showed compassionate and treated Nan with dignity.

5 Linda Stacey 24th Oct 2022

Rowan was amazing and i cant thank him enough. He was kind understanding and extremely helpful. You are very lucky to have him on your team.