Co-op Funeralcare, Parkstone

5 Sally Lane 8th Apr 2024

We had opted for a direct cremation and I found Jodie who went through the whole process in a very kind and thoughtful way.  I asked just to be told when the cremation had taken place and this again was conveyed in a very thoughtful and respectful way.  The whole process can be a very emotional experience but I cannot praise the staff more highly and thank them for their kindness during a very sad time for me.

4 Claire Onions 28th Mar 2024

My only reservation in not giving a 5 star review was that I had to ring on more than one occasion to check that my mothers rings had been stored in the safe and also to check that her ashes had been returned even though I was promised that they would contact me as soon as they were delivered to the office site.

5 Elizabeth Brown 11th Mar 2024

Kind and understanding, Jodie guided me through all aspects of my late husband's cremation.
A pleasure to deal with.

5 Nigel Carden 11th Mar 2024

Co op staff were friendly and caring during my loss. Very professional. Thank you for everything. Nigel Carden and daughter Angela.

5 Sally Shepard 11th Mar 2024

Very helpful staff. Talked through everything with us so we didn't have anything to worry about. Felt very reassured Dad was looked after and treated with dignity and respect.

5 Elizabeth Jackson 26th Feb 2024

Everything went smoothly and everyone I dealt with was very kind and informative. Thank you for your help with all the arrangements.

5 Amy Evans 12th Feb 2024

The staff were excellent and looked after mum and us right to the very end thank you Jodie and all the staff involved the day went without any problems x

5 Clency Plaiche 12th Feb 2024

The service we received from Co-op Funeralcare was first class, from the time I first attended to make arrangements for my father's funeral to the day of the funeral itself. The members of staff were always in communication with me regarding what was happening and were very sympathetic. I cannot thank all the staff enough for all they have done for all their hard work in ensuring my father's funeral went ahead as we had planned it. So a big thank you to all.

5 Peter Nash 5th Feb 2024

Very professional all options explained clearly . The hole experience was handled well .and the price was very fair.

5 Sau Wah Li 11th Dec 2023

Lovely people kind and thoughtful could ask any more helpful members of Staff.

4 Kay Redknap 11th Dec 2023

Still waiting for return call to pay bill for flowers! All aspects of the Order of Service and the funeral on day were carried out very well and to our wishes. We found all staff were happy to assist and offer advice where it was sought.

5 Sandra Gray 11th Dec 2023

Staff were lovely and respectful

5 Robert Oxenbury 5th Dec 2023

Mum’s funeral was a beautifully moving event, the Co-op did a splendid job. The Coroner also did a prompt and respectful job in collecting Mum and confirming cause of death next day. 
However.  
The medical profession was very slow in signing various documents along the way delaying access to the death certificate and the embalming proceedure causing us a lot of distress in wondering if Mum would be fit to view after being officially laid to rest. Mum had passed away 4 weeks before we could come to view her. 

1 Colin Potts 5th Dec 2023

I have raised a complaint regarding the errors made by the funeral directors.

5 Karen Sherwood 5th Dec 2023

Very helpful and caring ladies. They gave good advice and help planning a funeral.

5 Christine Wilson 1st Dec 2023

I have used Co-op Funeral Care before which is the reason I used them when my husband died. They seem to go just that bit extra which makes such a big difference at such an awful time. Plus the Crem they use is a lovely place in the New Forest.

5 Rita Ayres 27th Nov 2023

Thankyou for everything you done for my Dad x 

5 Russell Lane 21st Nov 2023

Excellent service. Everything went to plan and on time. Very polite and caring to Mum and the rest of the family. Thank you. 

5 Maureen Arthurs 21st Nov 2023

Caring helpful and compassionate

5 Jan Bradley 13th Nov 2023

Every one was very kind and helpful to us at a very difficult time.  They guided us through the whole process as we had never arranged a funeral before.  They gave John a respectful and professional send off.

5 Yvonne Heathfield 2nd Nov 2023

I showed this to sister-in-law Yvonne. She was very pleased with the way it was all handled. Thank you all for putting Yvonne at ease during this sad time. She said you could not have been more helpful.
Thank you.

5 Michael Goodhew 23rd Oct 2023

From Hannah Simpson through to Linda and all the funeral team we couldn’t fault.

5 Jasmine Clarke 17th Oct 2023

Èxcellent service, with care for all the family and respect for Ray at all times, Thankyou for making this difficult and very sad time bearable with such care and dignity. Jasmine, Kim and Vicki x

5 Lucie Glynn-Large 16th Oct 2023

During the most saddest time of my life the lovely staff at Co-op, Ringwood Road, Poole made this whole experience more bearable. Special thanks to Jodie and Karen for their warm and caring approach all while being super professional. Well done ladies. 

5 Sasha Moore 9th Oct 2023

Couldn’t have asked for a better send off for my Gran. Thank you Jodie, Hannah and Sandy xxx