Co-op Funeralcare, Ferndown

5 Emily Hawkins 14th Feb 2022

On the worst occasion of my life, when the hardest decisions need to be taken, I was shown the most respectful, sympathetic and professional help possible.  Thank you to all the team at Ferndown.

4 Richard Peter Buckle 4th Feb 2022

This would have been excellent were it not for the fact that the date on the casket plaque was incorrect resulting in me having to return the casket for it to be rectified. This was a tad upsetting . However, everything else was excellent and Jo couldn't have been more kind and helpful.

3 Susan Voysey 31st Jan 2022

We were not too happy with the arranging of the service because we were liaising with different offices mostly New Milton but sometimes Ferndown. The arrangements on the day went well. The eve of service call my daughter noticed that only one piece of music had been downloaded causing us to panic and make sure we had what we wanted also we were asked if there would be any donations. It had already beenwas arranged that the Co-op would collect monies and send to us to deliver but the information on the back of the service sheet omitted to say where to send monies or who to make cheques payable to.

5 Roger John Owen 31st Jan 2022

The funeral was carried out exactly to our wishes and was performed with dignity and reverence.
Contact with the local office prior to the funeral was difficult and not helped by a central office not informing us that it was closed due to sickness. Communication prior to the funeral did leave a bit to be desired and did not inspire confidence that the event would be trouble free. Fortunately, after contact was made locally, everything went well.

4 Jacqueline Holt 24th Jan 2022

What a brilliant and very professional service so helpful and kind. I would definitely recommend the Co op funeral service

3 Clive Mead 10th Jan 2022

The experience of dealing with COOP overall was very poor. I had to repeatedly provide information to three different people from a call centre. Not the best experience in relation to the event. Further repeated unrequested contact from COOP call centre was another issue which detracted from overall service. Otherwise the staff in the chape of rest were excellent its just your call centre actively undermines your service.

5 Helen Parker 20th Dec 2021

Very good service from Abbie