Co-op Funeralcare, Dorchester

4 Barbara Wilkin 20th Sep 2022

They were very kind and helpful, if at times a little forgetful It is definitely the first time I have been asked for a 50% deposit but I suppose that is the way the world is going

1 Amanda David 20th Sep 2022

dont even think of placing anyone with them i placed my son with them the worse experance ever. i thought they had everything in hand BUT on the thursday before was told that nothing had been done. i contacted another funeral diector who pulled everything together in just under a week which i will remain forever thankful im in the process of taking this to the ombusman as its bad enough dealing with a death of your child but then no one at the funeral home to not bother is just caused so much pain it was like loosing him all ove again

5 Anna-Maria Taylor 22nd Aug 2022

Very kind and caring at a sad time. Very sensitive to our needs. Couldn't have asked for better.

5 Patricia Hook 22nd Aug 2022

Very caring service and no problems carrying out my w8shes.

5 Martin Jones 1st Aug 2022

Lara at the Dorchester Office was very considerate and caring. She and her team looked after our concerns and requests in a quiet and professional manner. The cremation was handled very sensitivity by the undertaker in charge ensuring that we were content with the arrangements throughout. I cannot that all involved enough for making a difficult time that much easier, for looking after our Dad Nd ensuring that he had the fitting send off that he deserved.

5 Debra Chick 28th Jun 2022

A very compassionate and efficient service provided by the staff at the Co-op Dorchester.
They made the process very easy to understand and made our family feel relaxed and reassured at all times.
The staff had a very clear understanding of our needs and wishes and we can only speak highly in regards to their service provision.

3 Yvonne Maddicks 13th Jun 2022

No privacy on initial discussion to finalise details. Promised blue ties would be worn only 2 had blue ties on, cock up music being played at the wrong time. Nowhere near as good as when Co-Op dealt with my Father's funeral.

5 Sophie Young 30th May 2022

The Coop offered a very personal, caring and compassionate service. I highly recommend the Dorchester branch. 

5 Victoria Dudley 30th May 2022

The whole process was carried out with care ,concern and sensitivity by all concerned. Special thanks to Lara and the funeral director -sorry I cannot remember her name.

5 Michael Groves 30th May 2022

The whole service provided by you was very friendly and efficient throughout. We were kept in touch at all stages and couldn't have asked for anything better. Well done and thank you, I think Dad as a former undertaker himself would have approved of the service you gave him. Regards Mike Groves

5 Wendy Luke 23rd May 2022

So helpful, nothing was too much trouble.
Caring, professional and friendly. 
Put me at my ease at a time when worry ,  stress and grief had taken over. 

5 Kate Booth 9th May 2022

I found all the staff warm, helpful and supportive without being patronising. Thank you 

5 David Hewitt 3rd May 2022

I would highly recommend CO OP Dorchester, the Staff were excellent in all aspects of the funeral. Nothing was too much trouble and the attention to detail was superb,

5 Ginny House 4th Apr 2022

Lara was very professional and caring. The Co op Funeral care service was A rated by myself. Thank you

5 Laura Carpenter 4th Apr 2022

Very kind and supportive at this sad time

5 Barrie John Lovelock 28th Feb 2022

Annabel was considerate, charming and helpful with an appreciation of what we preferred

4 Grace Moir 28th Feb 2022

The funeral director was very sensitive and attentive on the day of the funeral and looked after the family with genuine care.

5 Julie Seeney 21st Feb 2022

Lara and Annabel were kind, sympathetic and willing to be flexible on any of our requests. Their suggestions and guidance were invaluable during such a stressful time. On the day, Kate proved to be a true professional guiding us to where we needed to be.

5 Sue Cumming 15th Feb 2022

The staff at Co op Funeral care gave me excellent service and support throughout the process of planning and carrying out my husband's Funeral.

2 Nicholas Williams 12th Feb 2022

Dad had paid for a silver package. The arrangements could have gone so well, but ended up a near disaster.
1/ Despite advising about Dad's peacemaker, it was left nearly too late to actually have it removed.
2/ Despite the package including embalming, it was left too late to ask if we wanted it, as Dorchester cannot do it.
3/ Despite advising on numerous occasions that I wanted to pay may last respects to Dad in Dorchester on Monday or Tuesday before the cremation, it was nearly too late to get him ready.
4/ Despite the early agreement for a simple cremation, it was only at the last minute that we were asked about music and flowers.
5/ On the day of the memorial service, just 2 hours before the service, I was called as I was leaving the house to say that the coop had failed to collect Dad's ashes as agreed the day before. To make it worse they had apparently attempted to collect them, but had not got the correct paperwork. There was no attempt to contact me for 24 hours.
6/ Despite all of these major errors, we were going to be charged extra for a funeral director to attend the memorial.

At least on the day, Kate the funeral director, and Alan the driver were very helpful and supportive and apologetic.

5 John Davis 8th Feb 2022

So helpful and considerate with such a difficult time. Many thanks Lara and Annabel, and your colleagues. I have already recommended your service and will continue to do so.
John

5 William Mahon 22nd Nov 2021

Thank you to the amazing team that helped organise and carry out my mums funeral. It was a day filled with so many different emotions but thanks to entire team we were able to have such a wonderful send off for mum