Co-op Funeralcare, Plympton

5 Rosemarie Hoskin 3rd Jan 2024

Cannot praise the team enough especially Ben and Skye for all the work , care and dedication that was put in to make a very difficult time run as smooth and gently as possible. My family and I felt the genuine warmth and compassion from each and everyone as they guided us through .The whole service was perfect, they followed our every wish, they did us proud. Thank you. Rosemarie Hoskin .

5 Stephen Terry 2nd Jan 2024

Very professional & caring, staff were very helpful & friendly. Would definitely recommend your services

5 Jackie Priddle 8th Dec 2023

What a 1st class service from all members of staff at the co-op during such a difficult time. I would recommend them to anyone. Thank you so much for your wonderful dedication and professionalism.

5 Roger Badge 6th Dec 2023

Everything was great. Fab people andcservice

5 Jennifer Wake 6th Dec 2023

Professional and supportive from start to finish. A difficult time made a lot easier by caring staff.

Well done, and would highly recommend.

5 Robert Marshall 27th Nov 2023

Huge thanks to BEN for being so professional, caring and efficient. We all felt we were in safe hands from start to finish. We will all be recommending Ben & the coop funeral services to everyone .thanks again.

5 Elaine Fairgrieve 26th Nov 2023

With the help from Ben Bassett and his team my Husband’s funeral went perfectly. Ben helped me from the beginning to the end and guided me through the arrangements so professionally.With his help and expertise my family and myself were able to say Goodbye to my Husband ,Dad and Paps to his Grandchildren exactly the way we imagined. I am forever grateful for Ben Bassett and his team at Plympton and would recommend them 100 % .Thank you all once again.Elaine Fairgrieve.

5 Stephen Hayes 21st Nov 2023

The service we received from the Co op was above and beyond. Caring Compassionate, patient and above all very professional. We were extremely grateful for all the love the team showed us and Michael whilst in their care. Please also a huge thankyou to Penny for a truly moving service.

2 Gordon Jones 14th Nov 2023

Having confirmed the day and time for our Mother's funeral we informed everybody so that they could make travel plans including booking international flights. This was on a Friday. By Monday we received a call to say that the Church could not do the original 3 pm booking, could we make it 11.30 in the morning.
Fortunately by now we were in direct contact with the Church who were very helpful and they said actually they never could have done 3 pm as there was no Minister available. Also 11.30 was a bit late for them as they had a Ministers meeting immediately afterwards and would not want to feel that we were being rushed. They could manage any time in the morning, so we agree on 11.00 am.
Having agreed a new time, we now had to send out another round of messages to everyone with the new time.
A few days after this the Co-op came back and said they could actually do the Thursday or possibly Wednesday the week after as they hadn't got enough staff locally.
At which point my daughter said, well if you want to reimburse us for a flight from Los Angeles, two from Ireland and one from France that's up to you. After referring the matter to higher Co-op management they decided to bring in staff from other branch for the 11 am appointment.

A second much less important point is the website. We wished to order some printed order of services and were referred to the Co-op website. https://www.coop.co.uk/funeralcare/funeral-stationery
Here we were able to select traditional, contemporary or natural
https://www.coop.co.uk/funeralcare/funeral-stationery?page=1&tags%5B0%5D=Traditional
The lady at the Co-op said we could select different layouts online and submit what we wanted. However the website seemed to continuously go round in a loop. I asked other people to look at it it and they thought the same. Eventually asked my daughter who is IT savvy and she found it under "ebook" not Order of service. To old people and ebook is some fancy electronic thing, when what we wanted was a printed peace of paper. Please bear in mind your likely customer based when letting the techies loose. It was an just another added frustration we could have done without after all the other issues.

On the plus side, I would like to say that the staff were very polite and helpful and were doing there best, in what were obviously very difficult circumstances and I would like to thank the for all there efforts. In the end it all worked out OK.

However, form an outsiders point of view it does seem that the local branch was short of staff and that the management at Co-op needs a bit of a shake up.

5 Kathryn Sloan 13th Nov 2023

Everyone was courteous and welcoming. The organisation was smooth and dealt with most efficiently. An unpleasant occasion passed with dignity and respect

5 Jeremy Kayne 31st Oct 2023

Excellent. Thank you.

5 Amanda Murray 30th Oct 2023

Thank you for looking after us all, as well as you did for Mum. Thanks in particular go to Julie and the funeral Director Sarah.

Kind Regards.
Mandy and Andrea (nee Clarke)

5 John Wotton 30th Oct 2023

Superb. Very organised.

5 Ashley Commander 30th Oct 2023

Your staff were professional and caring

5 Sharon Nicholson 11th Oct 2023

Ben has been so professional, very helpful and supportive. Ben went above and beyond my expectations to make sure that my mum’s funeral was exceptional. He helped myself and my family so much that I couldn’t thank him enough. 

5 Sarah Hayes 9th Oct 2023

At such a terribly sad point in my life I met Ben. He was truly amazing. The funeral was organised exactly as I wanted it. Ben made the whole process seem so easy and was very professional throughout. The memorial service and burial were perfect. The team worked so hard to ensure everything went well on the day. Thank you. Love Sarah

5 Rachel May 9th Oct 2023

Incredibly professional yet totally empathetic staff. Ben our funeral director couldn’t have done more for us checking in regularly to keep us informed and to see how things were with us. 
The Coop funeral care Plympton team made a difficult time so much easier to bear. Thank you so much!

5 Debbie Cannarella 9th Oct 2023

It was perfect and thankyou 

5 Margaret Marshall 2nd Oct 2023

The service my sisters and I received was second to none. The care, empathy, kindness and patience given by your staff was was so lovely, it made what was a sad time so much easier to sort out. We really can’t thank you enough. Ben and Julie who I mainly saw were amazing and I am so grateful to them for making everything go so smoothly and listening to us. In fact all your staff go above and beyond what their job description says. They are very special people who deserve recognition for all the care they give you. Thankyou. 

5 Joy Robinson 19th Sep 2023

I have filled in the questionnaire that was sent. 

5 Trevor Munton-Willis 11th Sep 2023

Great service and staff, loved the seeds that you can plant afterwards to remind you of your loved one.

5 Jason Leese 11th Sep 2023

Julie made what was a very hard thing to do. Easy and straightforward.

5 Sharon Nicholson 29th Aug 2023

Very understanding, helpful and professional service. All staff members made sure everything was as we wanted it. 

5 Valerie Miller 14th Aug 2023

I cannot rate the help we were given highly enough. From start to finish everyone was kind and helpful and the actual funeral was better than I could have hoped. As an extended family, we always use the Coop.

5 Michael Bowes 12th Jul 2023

The service given by Coop Funeral Care was heart felt, professional, and very much appreciated at this difficult time.