Co-op Funeralcare, Matlock

5 Karen Askey 18th Dec 2023

Zoe was so kind and caring. From Starr to finish, we as a family, have nothing but praise for the care that was taken with Tim and ourselves.

5 John Phillips 14th Nov 2023

From the very beginning we have felt that my wife's funeral was in capable hands. Zoe Simpson was welcoming, very compassionate, understanding and precise in attending to all the small details. The timescale felt relaxed and she led us through the steps gently and with complete professionalism.
On the day, Kerry Pearson made everyone feel at ease and steered us through in a caring and attentive way, listening to our requests and resolving the questions we raised in a generous way. The team were very discrete and looked after us well at all the vital moments, especially at the graveside. Thank you everyone!

4 Barbara Andrews 19th Sep 2023

Everything went as well as these things can. Very sadly I had to plan and organise my husband’s funeral last November and they are heartbreakingly difficult to do. 

My only regret is that there was no card on my flowers. I hadn’t thought about it until it was too late and it was never suggested to me that I might like to do it. I think a little more help and guidance would be appreciated as dealing with all the arrangements is very hard and the grieving family need as much help and advice as possible.

4 Joy Foley 18th Sep 2023

Zoe was very helpful and knowledgeable. My father only wanted a direct cremation, so it was all very different from arranging a full on funeral. She made the whole process pain free for us, nothing was to much trouble for her.

5 James Hockenhull 23rd Aug 2023

Professional friendly supportive and sympathetic  service delivery.

5 James Gregory 17th Jul 2023

I just wanted to say that we were delighted with everything. Zoe at Matlock Funeral Care was professional and compassionate throughout. She gave us a real human touchpoint throughout. The Funeral team were also excellent. Thank you. Would recommend.

5 Anne Croasdell 9th Feb 2023

I found Zoe very helpful, supportive, efficient, and reliable. One suggestion I would like to offer is with regard to the film of the direct cremation - having been asked if I would like an inscription on the name plaque, I was surprised there was no shot of it included in the film...
Thankyou.

5 Diane Bateman 28th Nov 2022

Very easy to deal with both before and at the funeral. All staff were very attentive and everything ran smoothly. Brenda would have approved.

5 Richard Mcdonnell 7th Nov 2022

Very happy with Zoe and how she took us through the process to completion.

5 John Sedgwick 22nd Aug 2022

The experience has been first class. Our compliments to the team, who left no stone unturned in supporting us bury our friend in the manner he would have approved. Thank you

5 Helen Juden 22nd Aug 2022

Excellent service from Zoë and her team. Recommended.

5 Ann Dovey 13th Jun 2022

Excellent throughout highly recommended 

4 Christine Chiffey 26th May 2022

Everyone involved was as you would expect from funeral services , professional at all times .

5 Edwin Keeton 3rd May 2022

Very efficient service, sensitive and considerate throughout. I would recommend them without hesitation.

4 Barbara Daniels 31st Mar 2022

All arrangements went like clockwork and I was well taken care of.

I had a bit of a shaky start as still in a state of shock I couldn't remember what I had asked for at my initial meeting. After I explained the situation I was well looked after by Zoe at the South Normanton branch who telephoned and emailed me regularly to check I was kept fully informed.

The stationary I ordered was of a good quality and the funeral director and driver on the day of the cremation took very good care of myself and the family.

5 Sonia Roberts 14th Mar 2022

They took the load away, making this as easy as possible to process and deal with.

5 Ian Allsopp 24th Jan 2022

Great professional service. Really helpful throughout .

5 John Drinkall 17th Jan 2022

Christine from South Normanton, was wonderful going above and beyond in her service. From start to finish was excellent.

5 Tobias Holmes 13th Dec 2021

Co-op funeral care were very patient and supportive as they helped me plan my mother’s funeral, which was also the first one I had to plan. They made it as easy as possible and I will never forget the service 

5 John Harston 29th Nov 2021

Everything went well and was handled with sensitivity. Thank you.