A.W. Lymn Ilkeston

5 Joseph Bloor 7th Dec 2021

The way you've looked after our family and John has been incredible. We couldn't have asked for anything more

5 Kevin Doar 18th Nov 2021

Couldn’t of asked for anything the staff are so caring helpful made a really bad day go so well we was all so pleased with there professionalism.
The office staff was lovely really put us at ease and very pleasant I know people will read this and think well it’s there job but it was a lot more then that very helpful which is what you need when you going through n awful time in your life.

5 Diane Slysz 20th Oct 2021

Very professional and caring service.
They took care of everything from start to finish, which is what is needed when you are grieving.

5 Anthony Hammersley 28th Sep 2021

AWLymn organised my mum's funeral, they were brilliant, sensitive to our needs and feelings.

5 Sean Platt 6th Sep 2021

The care, consideration and professionalism demonstrated by all at A.W.Lymn made this whole sad process easy for us all. Nothing was too much trouble and their knowledge helped us to give mum the perfect and lovely farewell we needed. Thank you Nicola, Michelle, Donna and the whole team. 

5 Lyn Newton 5th Sep 2021

Everything was perfect. A wonderful send off for our dad. 

5 Ellen Whitehead 27th Aug 2021

From the second my darling Grandad passed, A.W. Lymns have been nothing but supportive. They assisted my grandma and myself along every step of the way and have been accomodating, honest and reliable at a very upsetting time. Thank you so much. We wouldn't hesitate to recommend this family orientated company.

5 Mary Trolley 22nd Aug 2021

Absolutely brilliant service, lovely staff would highly recommend.

5 Christine Judd 10th Aug 2021

Nicola and the team did an excellent job arranging and carrying out my mums funeral. Nothing was too much trouble and they all genuinely care about the families they come in contact with. We couldn't get the same celebrant as we had previously for my Dads funeral so Nicola put me in touch with an a lady called Tracey Matthews. Tracey carried out the service perfectly. She worked really hard, perfecting every detail. Would highly recommend both Lymns and Tracey to anybody requiring a funeral service.

5 Charles William Riall 25th Jul 2021

The staff were very helpful with care of my wife and planning of the funeral. They were understanding, and provided guidance and support throughout.

5 Lisa Horsley 20th Jul 2021

Very caring, kind, friendly, thoughtful and considerate staff.  Professional and smart service from start to finish.  Thankyou

5 Susan Rowlands 22nd Jun 2021

From the moment myself and my family met Nicola Anderson at A W Lymn we have been treated with professionalism, dignity and respect which enabled us to give my dear father the funeral he would have wished for and for which we are truly grateful. 

2 Sarah Dawes 11th Jun 2021

Although this is listed as a complaint against the Ilkeston office, it is actually the Stapleford office that was the biggest problem.  My fathers body was moved to the Ilkeston office because of the poor service at Stapleford. My father had prepaid for a funeral plan and I think that the service we got was inferior, as the money is guaranteed to the funeral director. I was thinking about doing this myself but following my experience I would not now. My fathers’ body was left at the hospital for about 3 weeks. The funeral director only provided a week of care for my father and would have only covered 15 days if he had been with them longer. I have used other funeral directors in the area and they care for the deceased for an unlimited time, without extra charge. The lady dealing with me at the Stapleford office was unprofessional, rude, argumentative and incompetent. I felt that the experience was about the money and not about customer care. I reported my concerns to the head office and they moved my father to Ilkeston and then the Principal Funeral Director, from the head office took over the arrangements. Apart from the attitude at Stapleford the problems were numerous, including the obituary going in less than a week before the funeral with the photo being originally placed upside down. The day of the funeral went very well due to the Principal Funeral Director, however the final straw was when I received a letter from the finance department about the charitable donations made at the funeral. Apart from spelling mistakes and an incorrect name, my deceased father somehow managed to donate a cheque to his own funeral! I have received an apology for all the problems but they should NOT have happened at a time when someone is grieving for the loss of a parent. There has been no compensation or non monetary recognition for the pain and suffering they caused me, instead I had to pay them extra money for items that were not covered in the funeral plan. I would definitely NOT recommend A W Lymn Funeral Directors

5 Jack Kathryn 1st Jun 2021

The service received was caring and professional from the first contact until the last. The ladies in the office dealt with it all and was very efficient. On the funeral day the funeral directors were also very professional and respectful. The service was delivered by a lovely lady Tracey Matthews. We had asked for someone who was not a vicar as requested by the deceased to deliver the service and she delivered it beautifully. Thanks to all !

5 Janet Cross 1st Jun 2021

Such kind and thoughtful service throughout the whole process of arranging a funeral for my darling brother, who was taken from me so quickly and suddenly that I just couldn't process everything, but Nicola and Michelle were so kind and sympathetic and helped guide me through everything. Nothing was too much trouble, even when I lost internet during the organisation, they came round to my house and dropped paper copies of anything I needed to see and approve. In the most positive way, I hope I don't need their service for many years to come.

5 James Condon 16th May 2021

Thank you so much it was flawless.

5 Susan Boultbee 15th May 2021

We as a family felt that we were treated with the utmost respect at this very difficult time. Thank you for the excellent service you provided and more importantly taking great care of our beloved Pat.

5 Robert Parker 11th May 2021

Helpful throughout many thanks xx 

5 Julie and Brian Walton 4th May 2021

Its just a first class service from beginning to end. The staff are helpful prior to the date of service and on the day. In these restricted times we currently live in it could not have gone any better .

Thank you

5 Lynda Smith 15th Apr 2021

Very helpful and accommodated everything asked for. 
Very professional and patient. 
Thank you very much. 

5 Annamaria Gabrielli 6th Apr 2021

Excellent service. Very caring and informative. Relieves the pressure that you may experience.

5 Nicholas Gillott 5th Apr 2021

From the first contact to beyond the service day, the support and advice given by the team at Ilkeston has been invaluable. Having never been through the process before the thought of everything ahead onto of losing Mum was overwhelming but Nicky, Michelle and Mick made each step bearable and went above and beyond on each query or request. Introducing us to Tracey Matthews was a blessing as she helped us remember the good times during the pain and everyone commented on how much the celebration she gave reflected Mum exactly. We still have a way to go before Mum is with her family but with Nicky and Tracey's help we know it will be the best

5 Jonathan Doughty 16th Mar 2021

From the first instance the support and direction from AW Lymn has been exceptional. Nicola has ensured that all aspects were covered and ensured a dignified approach with my Mum at all times.
Mick and his team provided a very professional support on the day, reassuring and couldn’t ask for anything else on the day.
Tracey our curator ensured that the day was all about our Mum, from initial contact to home visit where there was a genuine interest and warmth to get to know and during the service that heart felt warmth continued and we had the service we so wanted and Mum would have wanted about her life.
Highly recommend and we thank you as a family. 

5 Mandy Newbold 13th Mar 2021

The family were all very pleased with the service we received. 
From start to finish everything was respectful, compassionate and professional 
Every need was taken care of, even the ones we didn’t know we needed. 
We would recommend A W Lymn 

5 Josephine Ward 19th Feb 2021

A W Lymn service was faultless. The worse day of our lives turned out to be a beautiful celebration of my Father’s lovely life. 
Thank you to all involved especially Tracey Mathews who took the service. 
Mourners commented on Tracey’s warmth and sensitivity.